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The best customer order tracking apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify is a popular e-commerce platform with a vast user base, catering to a wide range of merchants from small businesses to established brands. With the platform's user-friendly interface and scalable features, Shopify has become a go-to choice for many online sellers looking to set up and expand their digital storefronts.

One key aspect of running a successful online store is efficient order tracking to keep customers informed and satisfied. With numerous customer order tracking apps available on the Shopify marketplace, selecting the right one for your store can make a significant difference in streamlining operations and enhancing the shopping experience for your clients.

In this guide, we'll highlight some of the best customer order tracking apps specifically tailored for Shopify users in 2024. Whether you're a new entrepreneur or a seasoned e-commerce pro, choosing the right order tracking app can play a crucial role in managing and growing your Shopify store effectively.

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right customer order tracking apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting customer order tracking apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify customer order tracking apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top customer order tracking app recommendations for Shopify!

#1 Shopify App Award

1. Track123 Order Tracking 3D

Track123 Order Tracking 3DTrack123 Order Tracking 3DBranded tracking page(New)Track123 Order Tracking 3DTrack123 Order Tracking 3DBranded tracking page(New)

Free plan available. Free trial available.

Streamline the tracking process and elevate customer confidence with this robust order tracking app. Say goodbye to complexities - setting up a visually appealing and efficient tracking page is now a breeze.

Bolster your decision-making capabilities with the unique shipment analytics dashboard. Gain vital insights into carrier performance and use this data to refine and perfect your shipping strategies. Simultaneously, reduce the common anxieties that your customers might have around their order status with timely notifications that keep them in the loop.

Inject an additional stream of revenue into your business via strategic cross-selling. Not just that, avail the solution to one of the biggest gripes of dropshippers everywhere – the need to obscure the origin of shipments. With specialized dropshipping mode, lessen the number of Where is My Order (WISMO) queries and improve overall client satisfaction.

The tool outshines the competition with its astounding support to 1700+ couriers globally, promising a truly universal tracking solution for your customers. So, amplify profitability, strengthen customer trust, and simplify order tracking operations with this multifaceted application.

Track123 Order Tracking 3D is developed and maintained by Track123.

Track123 Order Tracking 3D has an average rating of 4.9 out of 5 stars with 2998 reviews from Shopify stores.

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#2 Shopify App Award

2. 17TRACK Order Tracking‑PaySync

17TRACK Order Tracking‑PaySync17TRACK Order Tracking‑PaySyncShipments Dashboard Monitor your orders in full in time.17TRACK Order Tracking‑PaySync17TRACK Order Tracking‑PaySyncShipments Dashboard Monitor your orders in full in time.

14-day free trial ### Free * 50 shipments * Shopify shipping status and native emails * Shopify tracking page * Email notifications * Collection platform auto-sync Basic ### $9 / month or $86/year and save 20% $0.05 per extra shipment above 100 * 100 shipments per month * Shopify tracking page * Buyer protection * Tracking number redirection * Shopify shipping status and native emai Pro ### $79 / month or $758/year and save 20% $0.05 per extra shipment above 2000 * 2000 shipments per month * Multilingual tracking pages * Order export * Product recommendations widget * Remove the 17TRACK logo Premium ### $239 / month or $2,294/year and save 20% $0.08 per extra shipment above 3000 * 3000 shipments per month * Transit time analysis * On-time delivery analysis * Exception orders analysis * Customize email conditions All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Streamline your customers' purchasing journey with the inclusive feature of a self-service tracking page. This easy-to-use tool eliminates the need for service requests by effortlessly addressing the commonly asked question – "Where's my order?" Save time with this convenient solution that keeps your customers informed and engaged every step of the way.

But it's more than just an order tracker; the app opens avenues for decision-driving upsell and cross-sell opportunities. Featured products displayed on the tracking page can significantly drive incremental sales, turning a need-based access into a potential buying situation. Ideal for businesses that choose to conceal offshore fulfilment, this secretive approach makes customer relations smoother.

That's not all; it offers a solution to accelerate the funds release process and curtail chargebacks – with PayPal Push. This unique feature comes as a respite to manage the financial aspect of sales smoothly. There's never a moment of doubt with 24/7 chat or email support ever ready to assist. Enjoy a seamless, streamlined, and efficient shopping experience designed to maximize your reach and revenue without compromising customer satisfaction.

17TRACK Order Tracking‑PaySync is developed and maintained by 17TRACK.

17TRACK Order Tracking‑PaySync has an average rating of 4.9 out of 5 stars with 3073 reviews from Shopify stores.

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#3 Shopify App Award

3. Trackr Order Tracking, Tracker

Trackr Order Tracking, TrackerTrackr Order Tracking, TrackerReal-Time Shopify Order Tracking app | 900+ carriers supportedTrackr Order Tracking, TrackerTrackr Order Tracking, TrackerReal-Time Shopify Order Tracking app | 900+ carriers supported

Basic: $10/month or $108/year, Standard: $45/month or $486/year, Advanced: $150/month or $1,620/year, Enterprise: $250/month or $2,700/year. All plans include 14-day free trial.

Strengthen the connection with your customers and elevate their shopping experience with this accomplished order tracking tool. This cutting-edge solution integrates tracking, updates, and return management in one place, streamlining your operations and complementing your brand's messaging.

We all know anticipation is half the fun. Indulge your customers with real-time updates from over 1500 carriers, allowing them to share in the journey of their purchases worldwide. This not only keeps your customers engaged, but it also minimizes inquiries about shipment status, freeing up your time for other important tasks.

Worried about returns and exchanges? Be not dismayed. This adept tool breathes simplicity into returns management, transforming a typically arduous process into a smooth operation. Post-purchase satisfaction is upheld, encouraging customers to return and driving repeat purchase rates.

Messenger pigeon? Senseless. Smoke signals? Impractical. Stay connected with your customer base through efficient shipment notifications designed to keep them engaged at every step. Drive your sales further with the power of tailored upsells and meticulously integrated campaigns.

Demonstrate unwavering commitment to your customers' satisfaction. With this comprehensive tool, make every order a memorable experience, setting your store apart in the bustling world of eCommerce.

Trackr Order Tracking, Tracker is developed and maintained by Shark Byte, Inc.

Trackr Order Tracking, Tracker has an average rating of 4.1 out of 5 stars with 190 reviews from Shopify stores.

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4. Proveway PayPal Tracking Sync

Proveway PayPal Tracking SyncProveway PayPal Tracking SyncPayPal Tracking & Stripe Tracking SyncProveway PayPal Tracking SyncProveway PayPal Tracking SyncPayPal Tracking & Stripe Tracking Sync

Free plan available. Free trial available.

Optimize your e-commerce operations with a streamlined solution designed to synchronize tracking details from Shopify to PayPal automatically. Experience the power of seamless integration which enables instant syncing of tracking numbers, effectively circumventing unwanted disputes, stringent reserves, and surplus money holds – all on autopilot.

This application is a powerful tool for fostering transparency within your business while achieving significant ROI on your time. It also activates the PayPal Seller Protections feature for each transaction as soon as the tracking is synced to your PayPal account. The result? A reliable automatic tracking solution, providing peace of mind that safeguards your e-commerce revenue and enhances customer trust.

Take control of your business and reap the benefits of a system that works as hard as you do. With instant tracking synchronization, you can focus on what really matters - servicing your customers and growing your business. Let this smart sync system handle your backend operations while you soar to new heights in the e-commerce world.

Proveway PayPal Tracking Sync is developed and maintained by Proveway.

Proveway PayPal Tracking Sync has an average rating of 4.9 out of 5 stars with 276 reviews from Shopify stores.

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5. PostShip Order Tracking

Proveway PayPal Tracking SyncPostShip Order TrackingShipping AnalyticsProveway PayPal Tracking SyncPostShip Order TrackingShipping Analytics

Price: Free

While ensuring a smooth shopping experience for your customers, guaranteeing a simple and transparent post-purchase journey becomes equally crucial. With this highly efficient order tracking app, give your customers the delight of instant order lookups and shipping notifications. It surpasses its counterparts with user-friendly tracking pages, helping in outpacing competition.

This proactive tool dramatically reduces the need for order tracking support queries, thereby providing an exceptional post-purchase experience. Its notifications are particularly effective in quickly identifying delays and updating customers - a function that stands out from its competitors.

The beauty of this tool lies in alleviating customer tension and creating an air of anticipation with timely order status notifications. Equipped to work with over 1400 carriers, this app elevates the post-purchase customer experience to a whole new level. Your team can heave a sigh of relief as it handles the tracking logistics while ensuring buyers always know their order status. A must-have tool that redefines customer happenstance with every order.

PostShip Order Tracking is developed and maintained by Instasell.

PostShip Order Tracking has an average rating of 4.5 out of 5 stars with 49 reviews from Shopify stores.

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We hope you found this guide on the top customer order tracking apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify customer order tracking apps FAQ

Which customer order tracking apps do I need for my Shopify store?

You’ll want to take advantage of the many customer order tracking apps and integrations available to make your Shopify store the best it can be. Every customer order tracking app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify customer order tracking app!

What is the best customer order tracking app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Track123 Order Tracking 3D is one of the top Shopify customer order tracking apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify customer order tracking app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer order tracking apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many customer order tracking apps are recommended for Shopify?

We recommend including atleast one customer order tracking app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great customer order tracking apps that will help you run your business as smoothly as possible.

Can I build my own custom customer order tracking app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer order tracking apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a customer order tracking app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable customer order tracking Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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