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The best customer service apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify, the popular e-commerce platform, hosts a vast array of merchants globally, catering to a wide range of business needs. With the multitude of Shopify apps available, selecting the best customer service apps for your Shopify store is essential for providing top-notch support to your customers and ensuring smooth operations.

Effective customer service is a cornerstone of successful e-commerce businesses, fostering trust, loyalty, and customer satisfaction. The right customer service apps can streamline communication, automate responses, and enhance the overall shopping experience for your customers, leading to increased retention and sales.

From live chat support to help desk solutions, the customer service apps selected for your Shopify store can make a significant difference in how you engage with your customers and manage their inquiries and concerns. Whether you're a new store owner looking to build strong customer relationships or a seasoned merchant aiming to elevate your customer support, choosing the right customer service apps is paramount in driving your Shopify store towards success in 2024 and beyond.

Let's explore some of the best customer service apps tailored for Shopify that can help you deliver exceptional support and build lasting customer loyalty in the ever-evolving e-commerce landscape.

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right customer service apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting customer service apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify customer service apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top customer service app recommendations for Shopify!

#1 Shopify App Award

1. B2B Login/Lock & Hide Price

B2B Login/Lock & Hide PriceB2B Login/Lock & Hide PriceHide Prices, Buy it now button from non-targeted customersB2B Login/Lock & Hide PriceB2B Login/Lock & Hide PriceHide Prices, Buy it now button from non-targeted customers

Free plan available. Free trial available.

Focused on enhancing the B2B shopping experience, this robust app empowers merchants to regulate access to specific products, prices, and content. Offering customizable lockdown methods such as account logins, passcodes, secret links, and newsletter subscriptions, the app enables store owners to better manage their restricted content or specific pages, including products and collections.

This intelligent solution provides a quick and efficient way to hide chosen items on the online store from certain customers. With the unique feature of authorizing customers via tags and emails, it ensures a personalized navigation experience tailored to each visitor. The added benefit of an all-encompassing store lockdown further incentivizes exclusive shopping and increases customer engagement.

An ideal tool for businesses looking to establish a members-only platform or a premium product line, this app streamlines various aspects of a B2B eCommerce strategy. Transform customer experience, drive exclusivity, and manage content like never before by integrating this powerful solution into your online store.

B2B Login/Lock & Hide Price is developed and maintained by BSS Commerce.

B2B Login/Lock & Hide Price has an average rating of 4.9 out of 5 stars with 194 reviews from Shopify stores.

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#2 Shopify App Award

2. Messenger Chatbot Marketing

Messenger Chatbot MarketingMessenger Chatbot MarketingAuto chat and sales bot on Facebook MessengerMessenger Chatbot MarketingMessenger Chatbot MarketingAuto chat and sales bot on Facebook Messenger

Free plan available. Free trial available.

Elevate your Shopify customer service experience with a clever ally - a welcome Chatbot that caters to potential customer inquiries. Acting like a knowledgeable and tireless assistant, the Chatbot dutifully assists shoppers by guiding them via Messenger and providing the answers to FAQs such as payment procedures, shipping details, return policies, and order statuses.

This smart tool entirely transforms the notion of customer support, rendering time constraints obsolete. Your customers won’t be left waiting for hours to get their questions answered. Instead, they're served with instant, accurate responses, improving their shopping experience and boosting customer satisfaction levels.

With this innovative app, merchants can love the direct approach to managing customer concerns, building strong and trustful customer relationships, and ultimately rocketing sales. Immerse your customers in the fluidity of conversational commerce, offering an effective, tech-savvy, and 24/7 customer service solution to your Shopify store.

Enrich your online store capabilities with this reliable sidekick that opens up a new realm of customer interaction, making this useful tool an essential addition to your inventory. Remember, excellent customer service is essential to a thriving business - upgrade your communication strategy today with a cutting-edge, time-saving tool that puts customers first.

Messenger Chatbot Marketing is developed and maintained by Akohub.

Messenger Chatbot Marketing has an average rating of 5 out of 5 stars with 4 reviews from Shopify stores.

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#3 Shopify App Award

3. bSecure Login & Registration

bSecure Login & RegistrationbSecure Login & RegistrationAPP User InterfacebSecure Login & RegistrationbSecure Login & RegistrationAPP User Interface

Price: Free

Transform your online store's checkout process with an advanced solution that offers seamless and secure customer journeys. This app allows your Shopify store to integrate a variety of payment methods, giving your customers the flexibility and convenience they desire when making purchases. With an ever-growing digital realm, the importance of secure login and registration can't be overstated.

By harnessing this comprehensive app, you are not only enriching your customers' experience but also adding another layer of security to your online store. Secure login and registration come hand-in-hand with protected online transactions, fortifying the trust between you and your customers.

By simplifying the checkout process, this strategic tool detangles the complex web of online transactions, leading to enhanced customer retention rates. In the digital marketplace, a smooth and secure journey isn't a luxury but a necessity. Position your business for growth with this versatile app that offers a streamlined payment experience like never before.

bSecure Login & Registration is developed and maintained by bSecure.

bSecure Login & Registration has an average rating of 3 out of 5 stars with 1 reviews from Shopify stores.

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4. Refundid: Returns Portal

Refundid: Returns PortalRefundid: Returns PortalBuild out your own on-brand returns landing pageRefundid: Returns PortalRefundid: Returns PortalBuild out your own on-brand returns landing page

Free to install

Improve the shopping experience and build loyalty with a modern approach to return procedures, courtesy of an innovative refund solution. This application swiftly processes refunds to your customers the moment they initiate a return, effectively eradicating the protracted wait periods usually attached to refund procedures.

Its simplicity and ease of use blends seamlessly into your existing return strategies, leaving your core operations unaffected. However, the control remains in your hand, empowering you to make decisions on accepting or declining returns based on your preferences. The platform also offers an overview of all pending and archived returns requests.

Join the modern e-commerce trend, place customer satisfaction at the forefront, and enhance your store's reputation with the rapid refund approach. Merchant-friendly features coupled with user-centric design make this an invaluable tool in shaping positive shopping experiences on your platform.

Refundid: Returns Portal is developed and maintained by Refundid.

Refundid: Returns Portal has an average rating of 5 out of 5 stars with 6 reviews from Shopify stores.

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5. Login My Phone Number

Refundid: Returns PortalLogin My Phone NumberExtendons OTP Login with Phone - Login My Phone NumberRefundid: Returns PortalLogin My Phone NumberExtendons OTP Login with Phone - Login My Phone Number

From $4.99/month. Free trial available.

Optimize your customer interaction with a unique, seamless, and secure registration process facilitated by our unique Login solution. Encourage a leap in registration rates by offering customers the comfortability to sign in not just with their email, but also with their phone number.

Revolutionize UX by removing the traditional reliance on the email-password combination. Instead, an instant One-Time-Password verification system expedites the registration and login method, effectively simplifying the customer's shopping experience.

This intelligent app is flexible, perfectly integrating with both free and premium themes. Accustomed to possible compatibility issues? Rest assured, our dedicated support team is readily available to resolve any potential glitches to keep your registration process running smoothly.

Streamline your customer onboarding, offer a standout experience, and leverage intuitive usability to nudge conversion rates upwards with the Login solution.

Login My Phone Number is developed and maintained by Extendons.

Login My Phone Number has an average rating of 4.7 out of 5 stars with 10 reviews from Shopify stores.

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We hope you found this guide on the top customer service apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify customer service apps FAQ

Which customer service apps do I need for my Shopify store?

You’ll want to take advantage of the many customer service apps and integrations available to make your Shopify store the best it can be. Every customer service app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify customer service app!

What is the best customer service app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that B2B Login/Lock & Hide Price is one of the top Shopify customer service apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify customer service app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer service apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many customer service apps are recommended for Shopify?

We recommend including atleast one customer service app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great customer service apps that will help you run your business as smoothly as possible.

Can I build my own custom customer service app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer service apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a customer service app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable customer service Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!


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