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The best customer service apps for Shopify in 2024
Published on
June 20, 2024
Shopify, the popular e-commerce platform, hosts a vast array of merchants globally, catering to a wide range of business needs. With the multitude of Shopify apps available, selecting the best customer service apps for your Shopify store is essential for providing top-notch support to your customers and ensuring smooth operations.
Effective customer service is a cornerstone of successful e-commerce businesses, fostering trust, loyalty, and customer satisfaction. The right customer service apps can streamline communication, automate responses, and enhance the overall shopping experience for your customers, leading to increased retention and sales.
From live chat support to help desk solutions, the customer service apps selected for your Shopify store can make a significant difference in how you engage with your customers and manage their inquiries and concerns. Whether you're a new store owner looking to build strong customer relationships or a seasoned merchant aiming to elevate your customer support, choosing the right customer service apps is paramount in driving your Shopify store towards success in 2024 and beyond.
Let's explore some of the best customer service apps tailored for Shopify that can help you deliver exceptional support and build lasting customer loyalty in the ever-evolving e-commerce landscape.
1. B2B Login/Lock & Hide Price
Free plan available. Free trial available.
Control visibility and access like never before. Tailored for B2B merchants, this app offers a range of customization methods to secure sensitive content, pricing, and products. Utilizing logins, passcodes, unique links, or newsletter subscriptions, create a gated experience designed for specific customers.
Apply restrictions selectively by granting access to tagged clients or designated email addresses, ensuring only authorized users can view exclusive content. Lock away product pages, collections, or entire stores effortlessly while maintaining an organized, member-only atmosphere.
This solution is essential for wholesale enterprises aiming to safeguard pricing details and product visibility from unverified visitors, ensuring a seamless and secure shopping experience for valued clients.
B2B Login/Lock & Hide Price is developed and maintained by BSS Commerce.
B2B Login/Lock & Hide Price has an average rating of 4.9 out of 5 stars with 194 reviews from Shopify stores.
Get the app2. Messenger Chatbot Marketing
Free plan available. Free trial available.
Maximize customer engagement with a streamlined messaging solution that operates seamlessly through Messenger. This tool allows merchants to provide instant answers to frequently asked questions, covering essential topics like payment options, shipping details, return policies, and order tracking.
By automating responses, businesses can eliminate long wait times and ensure potential customers receive the information they need promptly. This not only leads to increased customer satisfaction but also free up valuable time for staff to focus on more complex inquiries.
Designed specifically for e-commerce, this messaging assistant integrates easily with existing Shopify stores, empowering merchants to enhance their communication strategy. Experience a shift in customer interaction that leads to higher conversion rates and a more efficient support process.
Messenger Chatbot Marketing is developed and maintained by Akohub.
Messenger Chatbot Marketing has an average rating of 5 out of 5 stars with 4 reviews from Shopify stores.
Get the app3. bSecure Login & Registration
Price: Free
Unlocking frictionless transactions is paramount in today's digital landscape. This application streamlines the login and registration process for e-commerce platforms, allowing merchants to configure multiple payment options effortlessly. By simplifying the checkout experience, customers are guided smoothly through their journey, which can lead to increased conversion rates. With a focus on user-friendly interfaces, this tool enhances customer satisfaction by offering secure and flexible payment methods right at their fingertips. The robust security protocols ensure that sensitive data is protected, giving both merchants and buyers peace of mind. The app seamlessly integrates into existing store designs, making it an unobtrusive yet powerful addition to any Shopify merchant's toolkit. Optimized for responsiveness, it works flawlessly across devices, ensuring a consistent experience that customers will appreciate.
Transform the way customers interact with your brand and watch as trust and loyalty deepen with simplified processes.
bSecure Login & Registration is developed and maintained by bSecure.
bSecure Login & Registration has an average rating of 3 out of 5 stars with 1 reviews from Shopify stores.
Get the app4. Refundid: Returns Portal
Free to install
Streamline the returns process with a solution that prioritizes efficiency and customer satisfaction. This platform provides instant refunds and exchanges for both AU and US markets, eliminating the typical delays associated with returns. By automating label generation and seamlessly integrating with various carriers, the platform ensures that returns are executed smoothly and without hassle. Additionally, real-time analytics deliver valuable insights into return patterns, empowering businesses to make informed adjustments and enhance operational efficiency. The user-friendly interface ensures an intuitive experience for both merchants and customers alike, reducing return rates while improving overall service quality. Transform the returns journey and cultivate loyalty among customers with a hassle-free approach that redefines the expectations of e-commerce storefronts.
Key Features:
- Instant refunds and exchanges
- Automated label generation
- Real-time analytics and insights
- Seamless carrier integration
Refundid: Returns Portal is developed and maintained by Refundid.
Refundid: Returns Portal has an average rating of 5 out of 5 stars with 7 reviews from Shopify stores.
Get the appFrom $4.99/month. Free trial available.
Modern online shopping should be convenient and secure. This app transforms the registration and login process by allowing customers to access their accounts using their phone numbers or email addresses. Say goodbye to complex password requirements and hello to a swift, hassle-free login experience through OTP (One-Time Password) verification.
Designed to seamlessly integrate with both free and premium themes, the application prioritizes compatibility, ensuring smooth implementation for any store. If challenges arise, customer support is readily available to resolve compatibility issues, enhancing overall user satisfaction.
With a focus on improving registration rates and streamlining the authentication process, this application not only elevates customer experience but also fosters increased loyalty. Simplifying access is the key to keeping customers engaged and coming back for more.
Login My Phone Number is developed and maintained by Extendons.
Login My Phone Number has an average rating of 4.7 out of 5 stars with 10 reviews from Shopify stores.
Get the appWe hope you found this guide on the top customer service apps for Shopify useful.
Did we miss an app you think should be included in this guide, please let us know!
Top Shopify customer service apps FAQ
Which customer service apps do I need for my Shopify store?
You’ll want to take advantage of the many customer service apps and integrations available to make your Shopify store
the best it can be. Every customer service app highlighted in this article can help take your Shopify store to the next
level! With that said, if you can't find what you're looking for in this guide, we recommend checking our
comprehensive list of every Shopify
customer service app!
What is the best customer service app for Shopify?
The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated
install counts, pricing and other signals we've identified that B2B Login/Lock & Hide Price is one of the top Shopify customer service apps available for merchants in 2024.
With that said, it’s not always the best idea to just go for the most popular app or our recommendations.
Always look at how many Shopify stars the app has and what the reviews are saying about the app itself.
Where possible, we highly recommend testing apps you are considering by leveraging free trials
before commiting to any fixed monthly subscription costs.
Why do I need to install a Shopify customer service app?
Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer service apps go
above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of
apps are available to meet these needs.
How many customer service apps are recommended for Shopify?
We recommend including atleast one customer service app for your Shopify store if this type of app would be beneficial
for your store. There are a lot of free options out there and some great customer service apps that will help you run your business as smoothly as possible.
Can I build my own custom customer service app for Shopify?
The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer service apps.
The longer answer is that you should weigh up the upfront time, resources and costs of building a custom
apps vs finding a customer service app that handles the majority of your requirements for free or for a low
monthly fee.
Ofcourse if you can't find a suitable customer service Shopify app to meet your needs then it's definitely worth
investigating what it would take to build the app of your dreams!