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The best faq apps for Shopify in 2024

Written by
Adam Sturrock
Published on
May 19, 2024

Shopify, a popular eCommerce platform, hosts a multitude of merchants ranging from small startups to established brands, with its user-friendly interface and powerful features catering to a diverse array of business needs. The platform's flexibility and scalability have made it a top choice for online sellers looking to establish and expand their digital presence.

As the e-commerce industry continues to evolve, providing excellent customer support and addressing frequently asked questions efficiently is critical for enhancing the shopping experience and driving sales. This is where FAQ apps come into play, streamlining customer inquiries and ensuring prompt responses, ultimately boosting customer satisfaction and loyalty.

With a plethora of options available, selecting the best FAQ apps for your Shopify store is vital to maintain smooth operations and enhance customer service. The right combination of features can make a significant difference in how efficiently your store addresses customer queries, ultimately impacting your bottom line.

Whether you're just starting out or looking to optimize your established online store, choosing the right FAQ apps tailored to your specific needs can greatly improve the overall user experience and contribute to the success of your Shopify business. In this guide, we'll explore some of the best FAQ apps for Shopify in 2024, helping you make informed decisions to provide exceptional customer support and drive business growth.

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right faq apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting faq apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify faq apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top faq app recommendations for Shopify!

#1 Shopify App Award

1. HelpCenter:FAQ Page, Live Chat

HelpCenter:FAQ Page, Live ChatHelpCenter:FAQ Page, Live ChatShopify Product FAQ Builder | FAQ Templates | FAQ Builder AppHelpCenter:FAQ Page, Live ChatHelpCenter:FAQ Page, Live ChatShopify Product FAQ Builder | FAQ Templates | FAQ Builder App

Free plan available. Free trial available.

Offer your shoppers a seamless customer service experience with this robust solution that seamlessly integrates self-service support tools with real-time assistance. Renowned for its efficiency in transforming customer inquiries into successful sales, this tool offers an ideal blend of automated assistance and live customer service.

The app's distinctively designed FAQ pages and help centers have been engineered to significantly lessen the need for individual support tickets by delivering instant solutions to frequently asked questions such as 'Where is my order?'. Remove the barriers between you and your customers with the built-in chat widget for instantaneous and personalized communication.

Further amplifying its value proposition, the app consolidates all inquiries from diverse channels like emails, live chats, and Facebook Messenger in one user-friendly help desk. This unique feature ensures your business remains connected and responsive irrespective of the customer's preferred mode of communication. A strategic companion for businesses, this app is designed to make customer interaction easy, efficient, and productive.

HelpCenter:FAQ Page, Live Chat is developed and maintained by Shark Byte, Inc.

HelpCenter:FAQ Page, Live Chat has an average rating of 4.7 out of 5 stars with 1330 reviews from Shopify stores.

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#2 Shopify App Award

2. WD‑Live Chat, Helpdesk,Chatbot

WD‑Live Chat, Helpdesk,ChatbotWD‑Live Chat, Helpdesk,ChatbotCentralize all your support tickets in one place-willdeskWD‑Live Chat, Helpdesk,ChatbotWD‑Live Chat, Helpdesk,ChatbotCentralize all your support tickets in one place-willdesk

Free plan available. Free trial available.

Revamp your online storefront with an all-encompassing customer experience solution. The tool consolidates numerous functionalities like Order Tracking, Email Support, Live Chat, and more, cutting the need for multiple, separate apps. The integrated platform translates into streamlined operations, making your Shopify store run smoother than ever.

Yet, it's not just about business efficiency. Guide your customers throughout their journey, with the help of an in-built FAQ section, Help Center and Social Media integration - all tailored to translate customer queries into satisfying interactions. Packed with features like a ChatBot and Ticketing System, the tool has your customer service needs covered from all angles.

A unique feature of the app is its capacity to connect with multiple stores, allowing you to manage different digital outlets through one central platform. Further, the tool's compatibility with Parcel Panel/TrackingMore API ensures that your clients are always informed about their order status, reducing any potential uncertainties.

A distinct benefit is the ability to communicate with your customers through a mobile app, keeping the lines of conversation open aid in customer retention. The tool also integrates SEOANT, paving the way for increased online visibility. Transform your customer service into a profit center; their satisfaction will directly reflect in your revenue.

Last, but not least, round-the-clock assistance is available to help you make the most of these expansive features. It’s not just an app, but an integral service partner for your Shopify retail business.

WD‑Live Chat, Helpdesk,Chatbot is developed and maintained by Channelwill.

WD‑Live Chat, Helpdesk,Chatbot has an average rating of 4.9 out of 5 stars with 740 reviews from Shopify stores.

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#3 Shopify App Award

3. HelpLab FAQ Page, Product FAQs

HelpLab FAQ Page, Product FAQsHelpLab FAQ Page, Product FAQsResponsive, Modern, CustomizableHelpLab FAQ Page, Product FAQsHelpLab FAQ Page, Product FAQsResponsive, Modern, Customizable

Free plan available. Free trial available.

Transform your business's Frequently Asked Questions page into a dynamic channel of customer communication and branding with this powerful tool. This app revolutionizes your store's FAQs by artistically crafting tailored product FAQs that impeccably blend with your Shopify theme for unwavering resonance, thereby enriching your overall branding.

Beyond just customization, this powerful app ensures rapid FAQ page loads that convey the information your customers need in record time. The marriage of speed and efficiency promises an optimized user experience, which leads to increased customer satisfaction and higher potential for retained business.

Notably, the app provides a seamless integration with the Shop application, bringing your store to the palms of your Shopify customers. Embrace the power of customization, swift access to information, and enhanced integration to elevate your Frequently Asked Questions to an entirely new level of functionality and effectiveness.

In all, this robust Shopify application brings FAQs from being a simple detail in your store to becoming a vital tool that enhances the quality of customer interaction, complements branding efforts, and champions optimal customer experience.

HelpLab FAQ Page, Product FAQs is developed and maintained by Avocados Lab.

HelpLab FAQ Page, Product FAQs has an average rating of 4.9 out of 5 stars with 423 reviews from Shopify stores.

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is developed and maintained by .

has an average rating of out of 5 stars with reviews from Shopify stores.

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5. FAQPRIME: FAQ, WhatsApp, Track

FAQPRIME: FAQ, WhatsApp, TrackFaqprime Lite Helpbot HelpappFAQPRIME: FAQ, WhatsApp, TrackFaqprime Lite Helpbot Helpapp

Price: Free

Elevate your customer service game with an all-encompassing support platform that centralizes FAQs, tracking, and social media integration. This adept tool meshes intuitive AI technology with an interactive chat widget to generate customer queries and answers.

Increase conversions by giving your customers the convenience to ask 'where is my order' utilizing an integrated order-tracking feature. This function not only builds trust with your customers but also reduces your support time and costs.

Indeed, a customer's convenience is paramount, and so is the variety of communication channels on offer. With the multi-chat feature, your customers are one step away from reaching out to you via WhatsApp, Messenger, Tidio,, and Inbox. Alternatively, they can simply drop an email through the 'contact us' form for their non-urgent queries.

A native FAQ page helps enhance customer self-service and boost your SEO ranking. Additionally, the 'contact us' and 'track order' pages enhance the overall user experience and build confidence in your brand. But the versatility doesn't stop there.

Boost your online presence with the social media floating bar. This unique feature encourages followers to engage with your brand, improving your social media visibility and helping you stay connected with your customers.

This supercharged support tool is redefining customer service in the e-commerce space, offering a comprehensive solution that focuses on enhancing your customer satisfaction and SEO, all under one platform.

FAQPRIME: FAQ, WhatsApp, Track is developed and maintained by Oneprime, Inc..

FAQPRIME: FAQ, WhatsApp, Track has an average rating of 4.4 out of 5 stars with 106 reviews from Shopify stores.

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We hope you found this guide on the top faq apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify faq apps FAQ

Which faq apps do I need for my Shopify store?

You’ll want to take advantage of the many faq apps and integrations available to make your Shopify store the best it can be. Every faq app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify faq app!

What is the best faq app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that HelpCenter:FAQ Page, Live Chat is one of the top Shopify faq apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify faq app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many faq apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many faq apps are recommended for Shopify?

We recommend including atleast one faq app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great faq apps that will help you run your business as smoothly as possible.

Can I build my own custom faq app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build faq apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a faq app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable faq Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!


Shopify apps you might like

ReelUp‑Shoppable Videos+ ReelsReelUp‑Shoppable Videos+ ReelsReelUp‑Shoppable Videos+ Reels
ReelUp LTD.

ReelUp‑Shoppable Videos+ Reels

Positive Star RatingPositive Star RatingPositive Star RatingPositive Star RatingPositive Star RatingEmpty StarEmpty StarEmpty StarEmpty StarEmpty Star
Free Forever: 500 video views/month; Unlimited autoplay short video views; Unlimited video impressions; Upload up to 25 videos Basic: $39.99 / month - 4000 video views/month; Everything in the Free plan +; Upload up to 100 videos; Remove watermark; Basic support; 7-day free trial Premium: $99.99 / month - 20,000 video views/month; Everything in the Starter plan +; Upload unlimited videos; Premium support; 7-day free trial Elite: $399 / month - 100,000 video views/month; Everything in the Premium plan +; Dedicated support manager; 7-day free trial
Elevate sales with TikTok-style shoppable videos & Instagram-style stories.