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The best faq apps for Shopify in 2024

Written by
Adam Sturrock
Published on
May 19, 2024

Shopify, a popular eCommerce platform, hosts a multitude of merchants ranging from small startups to established brands, with its user-friendly interface and powerful features catering to a diverse array of business needs. The platform's flexibility and scalability have made it a top choice for online sellers looking to establish and expand their digital presence.

As the e-commerce industry continues to evolve, providing excellent customer support and addressing frequently asked questions efficiently is critical for enhancing the shopping experience and driving sales. This is where FAQ apps come into play, streamlining customer inquiries and ensuring prompt responses, ultimately boosting customer satisfaction and loyalty.

With a plethora of options available, selecting the best FAQ apps for your Shopify store is vital to maintain smooth operations and enhance customer service. The right combination of features can make a significant difference in how efficiently your store addresses customer queries, ultimately impacting your bottom line.

Whether you're just starting out or looking to optimize your established online store, choosing the right FAQ apps tailored to your specific needs can greatly improve the overall user experience and contribute to the success of your Shopify business. In this guide, we'll explore some of the best FAQ apps for Shopify in 2024, helping you make informed decisions to provide exceptional customer support and drive business growth.

#1 Shopify App Award

1. HelpCenter: AI FAQ+Help Center

HelpCenter: AI FAQ+Help CenterHelpCenter: AI FAQ+Help CenterShopify Product FAQ Builder | FAQ Templates | FAQ Builder AppHelpCenter: AI FAQ+Help CenterHelpCenter: AI FAQ+Help CenterShopify Product FAQ Builder | FAQ Templates | FAQ Builder App

Free to install. Free trial available.

Transform customer interactions into seamless experiences with advanced support capabilities. Create and maintain a comprehensive FAQ section in a single click, powered by intelligent ChatGPT-4 integration, making it easy to provide relevant answers quickly.

Instant translation features enable communication with a global audience, ensuring no customer feels left out. Centralize all inquiries—whether they come from email, live chat, or social media—into a unified helpdesk ticketing system to streamline support operations and enhance response times.

With round-the-clock customer assistance available year-round, this solution ensures that issues are addressed promptly, fostering customer loyalty and satisfaction.

Utilize multi-channel support to enhance engagement and reliability, keeping customers informed and satisfied with swift, effective solutions tailored to their needs.

HelpCenter: AI FAQ+Help Center is developed and maintained by Shark Byte, Inc.

HelpCenter: AI FAQ+Help Center has an average rating of 4.7 out of 5 stars with 1336 reviews from Shopify stores.

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#2 Shopify App Award

2. Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI ChatbotWilldesk: Live Chat&AI ChatbotCentralize all your support tickets in one place-willdeskWilldesk: Live Chat&AI ChatbotWilldesk: Live Chat&AI ChatbotCentralize all your support tickets in one place-willdesk

Free plan available. Free trial available.

Transform the customer support experience with a comprehensive toolkit that integrates seamlessly within a single platform. Featuring live chat, AI chatbot capabilities, and order tracking, this solution enhances communication across various channels such as email, social media, WhatsApp, and more.

Equipped with a sophisticated ticketing system and a dedicated help center, issues are resolved efficiently, ensuring rapid responses to inquiries. The integration with Shopify Flow opens avenues for scalability, turning customer service interactions into a potential profit center while streamlining daily operations.

Manage multiple stores effortlessly with an intuitive mobile app, allowing for flexibility and responsiveness on the go. Centralize customer engagement, improve satisfaction, and foster loyalty, all without the complexity of juggling multiple tracking apps.

Willdesk: Live Chat&AI Chatbot is developed and maintained by Channelwill.

Willdesk: Live Chat&AI Chatbot has an average rating of 4.9 out of 5 stars with 782 reviews from Shopify stores.

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#3 Shopify App Award

3. HelpLab FAQ Page, Product FAQs

HelpLab FAQ Page, Product FAQsHelpLab FAQ Page, Product FAQsResponsive, Modern, CustomizableHelpLab FAQ Page, Product FAQsHelpLab FAQ Page, Product FAQsResponsive, Modern, Customizable

Free plan available. Free trial available.

A well-structured FAQ section serves as a compass guiding customers through their journey, providing answers at their fingertips. This solution simplifies the creation of tailored product FAQs that gracefully blend into any Shopify store theme, enhancing the shopping experience. With full customization options, fonts, colors, and styles can be effortlessly adjusted to reflect the brand's identity, ensuring a cohesive look.

Quick loading times mean that customers are never left waiting, allowing them to access vital information without delay. By equipping the FAQ section with common queries, merchants can significantly decrease the volume of customer support requests, streamlining operations and saving valuable time. Furthermore, the seamless integration with the Shop app ensures that customers can navigate FAQs seamlessly across platforms.

HelpLab FAQ Page, Product FAQs is developed and maintained by Avocados Lab.

HelpLab FAQ Page, Product FAQs has an average rating of 5 out of 5 stars with 430 reviews from Shopify stores.

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is developed and maintained by .

has an average rating of out of 5 stars with reviews from Shopify stores.

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5. FAQPRIME: FAQ, WhatsApp, Track

FAQPRIME: FAQ, WhatsApp, TrackFaqprime Lite Helpbot HelpappFAQPRIME: FAQ, WhatsApp, TrackFaqprime Lite Helpbot Helpapp

Free plan available. Free trial available.

Transform your customer support experience with a multifaceted tool designed for modern e-commerce needs. This app features an intuitive chat-style support widget, streamlining interactions while providing instant access to AI-generated FAQs that address common inquiries. Users can quickly track their orders with easy navigation and automated updates, enhancing satisfaction by eliminating uncertainty.

Engagement is elevated through integrated channels including WhatsApp, Messenger, and live video calls, offering a personal touch unmatched by traditional support systems. A comprehensive FAQ page, along with a dedicated Contact Us section, not only assists customers but also improves search engine visibility for your store.

To further connect with your audience, floating social media icons encourage engagement and increase likes across platforms. Elevate the support experience while enriching your brand's online presence effectively.

FAQPRIME: FAQ, WhatsApp, Track is developed and maintained by Oneprime, Inc..

FAQPRIME: FAQ, WhatsApp, Track has an average rating of 4.6 out of 5 stars with 110 reviews from Shopify stores.

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We hope you found this guide on the top faq apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify faq apps FAQ

Which faq apps do I need for my Shopify store?

You’ll want to take advantage of the many faq apps and integrations available to make your Shopify store the best it can be. Every faq app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify faq app!

What is the best faq app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that HelpCenter: AI FAQ+Help Center is one of the top Shopify faq apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify faq app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many faq apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many faq apps are recommended for Shopify?

We recommend including atleast one faq app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great faq apps that will help you run your business as smoothly as possible.

Can I build my own custom faq app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build faq apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a faq app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable faq Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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