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The best phone support apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify caters to a wide range of online merchants, from small startups to established businesses, offering a user-friendly platform for e-commerce success. With the vast array of Shopify apps available, selecting the right phone support app for your Shopify store can significantly impact customer service and ultimately, your business's growth.

Effective customer support is crucial in today's competitive online marketplace, and having the best phone support app for your Shopify store can help you provide top-notch service to your customers. Whether you're a beginner in the world of e-commerce or a seasoned Shopify user, choosing the right phone support app is essential for managing and growing your online store effectively.

This guide is designed to assist Shopify merchants in finding the most suitable phone support apps to enhance customer communication, streamline support processes, and ultimately improve customer satisfaction in 2024.

Let's explore the top phone support apps for Shopify that can help take your online business to the next level!

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right phone support apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting phone support apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify phone support apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top phone support app recommendations for Shopify!

#1 Shopify App Award

1. SimpleCall ‑ Click to Call

SimpleCall ‑ Click to CallSimpleCall ‑ Click to Callscreenshot-1SimpleCall ‑ Click to CallSimpleCall ‑ Click to Callscreenshot-1

$1.49/month. Free trial available.

Dive into seamless communication with a highly intuitive solution that puts a vibrant click-to-call button within close reach on your online store. This uniquely developed app is perfect for businesses of all shapes and sizes looking to connect more dynamically with customers through phone conversations. With a staunch focus on user experience, this offering creates an environment where even non-tech users feel like seasoned veterans.

Do more than just add a call-button: make it your own. With this application, there's no need to get tangled in back-end coding to give this customer interaction a personal touch. Effortlessly customize the style, color, and brand aesthetic of your call-button for a cohesive look that perfectly matches your store's brand and personality. Begin your journey towards higher lead generation, and offer your customers a smooth, user-friendly path to connect with you over a call.

SimpleCall ‑ Click to Call is developed and maintained by flowzy.

SimpleCall ‑ Click to Call has an average rating of 5 out of 5 stars with 9 reviews from Shopify stores.

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#2 Shopify App Award

2. Mega Callback

Mega CallbackMega CallbackCallback request popup – button that helps to get new leadsMega CallbackMega CallbackCallback request popup – button that helps to get new leads

Free plan available

Welcome to an unbeatable tool designed to put speed, trust, and revenue growth at the forefront of your online store operations. This app enables rapid callbacks to clients, promising superior service as compared to competitors and increasing the potential for quicker sales transactions.

Break free from the constraints of an unfinished appearance, by presenting clients with a polished online presence that fosters trust. A well-trusted store naturally invites more transactions, and this is precisely what this remarkable service ensures. To further increase the sense of reliability, the app introduces a novel business methodologyβ€”a sales tunnel. This end-to-end flow of operations irons out any potential creases in the customer experience and further strengthens faith in your brand.

Customers' trust and loyalty transition into tangible results, equating to added orders, and consequently, increased revenue for your online store. Offering unmatched user benefits while focusing on specific functionalities such as fast callbacks and creating an optimized sales process, this app is truly an indispensable tool for all Shopify merchants looking to provide optimum service and achieve operational success.

Mega Callback is developed and maintained by Architechpro OÜ.

Mega Callback has an average rating of 5 out of 5 stars with 18 reviews from Shopify stores.

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#3 Shopify App Award

3. Phoneize Phone Call Button

Phoneize Phone Call ButtonPhoneize Phone Call ButtonConvert more sales by making it easy to call youPhoneize Phone Call ButtonPhoneize Phone Call ButtonConvert more sales by making it easy to call you

Free Plan Available Free: Floating 'call us' phone button, Choice of 4 colors and 2 styles Pro: $4.99 / month or $47/year and save 22%, Floating 'call us' phone button, Unlimited colors across 2 styles, Customizable button text, Premium button fades, Google Analytics tracking

Experience a better way to communicate with potential customers by integrating this app into your Shopify store. It empowers users to establish a direct line of communication with just one click, elevating your customer service and increasing opportunities for conversions.

This app introduces a unique 'call us' feature, easily discoverable as a floating button, designed to increase direct customer interaction via phone. In the smartphone era, catering to mobile users is absolutely vital. Prospective customers browsing your site on their mobiles can simply press the 'call us' button to connect with you directly - no more tiring search efforts for contact information.

But the app's benefits don't stop at mobile users. Desktop and tablet users can also conveniently view your contact number for quick manual dialing. Transforming visitors to leads and then towards sales has never been easier!

With seamless integration, it is compatible with any Shopify theme, needing only a couple of clicks for installation. There's zero need for coding skills and you can customize the design of the button to match the aesthetic of your Shopify shop, thereby maintaining your branding consistently. Just input your contact number, and let the app do the rest!

Enabling this app promises smooth sailing communication that can effortlessly turn prospects into profit. It’s all about taking the sales opportunity right at your fingertips or rather, right at your visitors' fingertips!

Phoneize Phone Call Button is developed and maintained by Xeio Ltd.

Phoneize Phone Call Button has an average rating of 4.9 out of 5 stars with 12 reviews from Shopify stores.

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4. Robo Calls ‑ Pakistan

Robo Calls ‑ PakistanRobo Calls ‑ PakistanRobo Calls - DashboardRobo Calls ‑ PakistanRobo Calls ‑ PakistanRobo Calls - Dashboard

Free to install. Additional charges may apply.

Successfully managing Cash On Delivery (COD) orders becomes remarkably streamlined with this dedicated app. It significantly mitigates the risks of Return To Origin (RTO) scenarios by confirming orders with an automated call system. This advanced feature allows Shopify merchants to promptly validate purchases with their customer base in Pakistan, offering language compatibility with both Urdu and English, thus ensuring seamless communication.

Moreover, this app empowers merchant’s autonomy by giving control to customers, letting them confirm, cancel, or request a callback related to their order with simple numeric input during the confirmation call. The customer's action automatically integrates with your store as an order tag, thus maintaining an organized record for possible future references. An ideal solution for Shopify merchants wishing to tackle the challenges of COD orders, this app offers a hands-on, automated, and customer-centric approach.

Robo Calls ‑ Pakistan is developed and maintained by Hexon Soft.

Robo Calls ‑ Pakistan has an average rating of 5 out of 5 stars with 9 reviews from Shopify stores.

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5. Shopdigits ‑ Number & Call

Robo Calls ‑ PakistanShopdigits ‑ Number & CallSetup a local or toll free phone number on ShopdigitsRobo Calls ‑ PakistanShopdigits ‑ Number & CallSetup a local or toll free phone number on Shopdigits

From $20/month. Free trial available.

Experience customer service revolutionized with a highly effective virtual call center designed exclusively for Shopify merchants. This app equips your store with the capacity for real-time customer engagement via voice and SMS, without compromising on privacy, by providing a professional business number. Its easily accessible through both Android and iOS platforms, meeting the needs of a wide variety of users.

By integrating order data, this app simplifies the process of providing personalized and effective customer support. Facilitate smooth and efficient interactions by leveraging the power of this handy tool, designed to make every customer touchpoint substantial and impactful. Say goodbye to missed opportunities; with this app, every caller becomes a potential conversion, making it an invaluable addition to your Shopify store toolset. Secure your business's growth today with this intuitive app, embodying the marriage of convenience and enhanced customer service.

Shopdigits ‑ Number & Call is developed and maintained by Random Forest Inc.

Shopdigits ‑ Number & Call has an average rating of 4.3 out of 5 stars with 6 reviews from Shopify stores.

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We hope you found this guide on the top phone support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify phone support apps FAQ

Which phone support apps do I need for my Shopify store?

You’ll want to take advantage of the many phone support apps and integrations available to make your Shopify store the best it can be. Every phone support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify phone support app!

What is the best phone support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that SimpleCall ‑ Click to Call is one of the top Shopify phone support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify phone support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many phone support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many phone support apps are recommended for Shopify?

We recommend including atleast one phone support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great phone support apps that will help you run your business as smoothly as possible.

Can I build my own custom phone support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build phone support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a phone support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable phone support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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