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The best support apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify, the eCommerce platform hosting millions of stores, is a go-to choice for businesses of all sizes. From startups entering the world of online retail to established brands with a strong presence, Shopify caters to a diverse merchant base with its user-friendly interface and advanced features.

When it comes to running a successful online store on Shopify, having the right support apps can make a world of difference. These apps are designed to streamline customer service, enhance user experience, and improve overall store management.

With an abundance of support apps available on the Shopify App Store, selecting the best ones for your business is essential for providing top-notch customer support and growing your online presence. The support apps you choose can significantly impact your store's success and operational efficiency, making it crucial to choose wisely.

Whether you're a novice in the world of eCommerce or a seasoned Shopify merchant, having the best support apps in your arsenal can help elevate your online store to new heights in 2024. Let's explore the top support apps that can empower your Shopify store and provide unparalleled customer service!

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right support apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting support apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify support apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top support app recommendations for Shopify!

#1 Shopify App Award

1. FaqKing: Help Center & FAQ

FaqKing: Help Center & FAQFaqKing: Help Center & FAQProduct page placementFaqKing: Help Center & FAQFaqKing: Help Center & FAQProduct page placement

Free plan available. Free trial available.

Unleash the power of convenient self-service with this expertly designed FAQ app that enables effortless customization. Fully adaptable, this solution offers the flexibility to change font sizes, color, and style, ensuring your help center page is uniquely yours and resonates with your brand aesthetics.

Meticulously designed to cater to all types of users, this app simplifies your journey with an intuitive platform approach. A noteworthy attribute is its seamless integration; there's no need to make any alterations to your theme as it functions independently, liberating you from the need for coding or programming expertise.

Standout feature: the bubble FAQ. Upgrade your user engagement by featuring bubble FAQs on selected pages, providing on-the-spot assistance and boosting your customer interactions. Step into the future of customer service with this comprehensive and easy-to-implement FAQ system.

FaqKing: Help Center & FAQ is developed and maintained by FaqKing.

FaqKing: Help Center & FAQ has an average rating of 5 out of 5 stars with 118 reviews from Shopify stores.

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#2 Shopify App Award

2. Wiremo: Verified Reviews App

Wiremo: Verified Reviews AppWiremo: Verified Reviews AppShow your best product reviews all over your storeWiremo: Verified Reviews AppWiremo: Verified Reviews AppShow your best product reviews all over your store

$9.99/month

Transform your business's growth trajectory with an advanced, automated review management system. With this potent tool, enhance customer engagements and simplify your review handling process. Streamline review collection and be proactive by firing off automated requests after each sale. Understand customer perceptions better, with effective sentiment analysis on received reviews.

Flagged with a unique filter, the tool allows you to handpick the reviews based on rating and sentiment, giving you full control over the content that gets published. Amplify your customer's voice and reflect transparency by publicly replying to their reviews.

The tool is tailored to adapt to a more visual generation, enabling the collection of photo reviews from customers, offering valuable insights that extend beyond text. Never miss an opportunity to convert a potential customer with succinct, credible, and clear social proof through reviews. Propel your business growth with an enhanced user experience and a solid reputation, synthesized through an effective review management mechanism.

Wiremo: Verified Reviews App is developed and maintained by Wiremo.

Wiremo: Verified Reviews App has an average rating of 4.6 out of 5 stars with 69 reviews from Shopify stores.

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#3 Shopify App Award

3. CRM PLUS on LINE

CRM PLUS on LINECRM PLUS on LINEIntegration of Member ID and LINE IDCRM PLUS on LINECRM PLUS on LINEIntegration of Member ID and LINE ID

Free plan available

Connect your official LINE account seamlessly with your online marketplace using CRM PLUS on LINE, enabling direct messaging capabilities that are perfectly tailored to your target audience. This is achieved by utilising customer tags within Shopify, offering a highly specified communication channel that directly targets new customer acquisitions.

Optimise customer interaction through convenient social logins. If you're operating on Shopify Plus, CRM PLUS on LINE can incorporate LINE Login into your store, further enhancing customer convenience and engagement.

Implementation is hassle-free, as initial setup assistance is provided at no extra charge. This makes the integration of the app within your existing online store as seamless and straightforward as possible. This powerful app empowers store owners with an intensified level of customer engagement, boosting site performance and buyer retention.

CRM PLUS on LINE is developed and maintained by Social PLUS Inc..

CRM PLUS on LINE has an average rating of 5 out of 5 stars with 35 reviews from Shopify stores.

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4. WAIR Size & Fit Recommendation

WAIR Size & Fit RecommendationWAIR Size & Fit RecommendationWAIR dashboard onboarding flowWAIR Size & Fit RecommendationWAIR Size & Fit RecommendationWAIR dashboard onboarding flow

$29/month. Free trial available.

Meet the game-changer in size recommendation technology that's transforming the shopping experience. Ascertain an exponential shift in conversion rates and a noticeable reduction in returns, by allowing shoppers to find their perfect fit with precision. Envisage the power of advanced algorithms, seamlessly integrating with your online store's interface to guide customers through an easy and accurate sizing process. Instead of a standard size chart, customers receive personalized size and fit recommendations, enhancing their shopping experience and boosting their confidence in making a purchase.

In addition to revamping your customer's shopping experience, this app unlocks the potential to gather insightful shopper data. As shoppers make their size selections, valuable data concerning height, weight, age, and body shape are collected. Scour depths of these data pools to better understand your customer profiles and shopping habits. Use this knowledge to refine your inventory and marketing strategies, dramatically improving your bottom-line.

Step into a new era of e-commerce where size no longer becomes a barrier to purchase. Instead, it transforms into a tool to facilitate sales conversion, lower returns, and promote customer satisfaction. Embrace this practical and advantageous business tool now!

WAIR Size & Fit Recommendation is developed and maintained by Fit3D, Inc. DBA WAIR.

WAIR Size & Fit Recommendation has an average rating of 4.7 out of 5 stars with 19 reviews from Shopify stores.

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5. P1: 60+ Vital Marketing Tools

WAIR Size & Fit RecommendationP1: 60+ Vital Marketing ToolsImpact buyers at the important stages of the purchase journey.WAIR Size & Fit RecommendationP1: 60+ Vital Marketing ToolsImpact buyers at the important stages of the purchase journey.

$34.99/month. Free trial available.

Experience a suite of over 60 essential marketing tools, masterfully combined into a single, easy-to-use application. Tailored for nimble online retailers seeking a seamless shopping experience, these tools are designed for peak efficiency in capturing leads, stimulating sales, and supporting customers in their buying journey.

Equip your online store with best-in-class contact forms, intricate surveys, and attention-grabbing popups that not only heighten site engagement but also open a streamlined path to lead and email collection. Incorporate an immediate sense of urgency at checkout using a finely-tuned Cart Countdown Timer, proven to drive conversions.

Building your store's credibility is paramount. Achieve this effortlessly through the employment of reviews, ratings, and comments for social proof. Comfort potential customers with live chat support and an FAQ page, always at hand to address their queries. From increasing cart value to enhancing customer interaction and boosting brand reputation, this comprehensive assortment of marketing tools is engineered to bring you optimum results at a cost-effective price.

Regardless of your online store's scale, this application is your one-stop digital tool chest, ready to tackle any marketing challenge head-on. Speed up, scale up and soar high with this formidable collection of 60+ critical marketing resources.

P1: 60+ Vital Marketing Tools is developed and maintained by POWR.io.

P1: 60+ Vital Marketing Tools has an average rating of 4.5 out of 5 stars with 46 reviews from Shopify stores.

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We hope you found this guide on the top support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify support apps FAQ

Which support apps do I need for my Shopify store?

You’ll want to take advantage of the many support apps and integrations available to make your Shopify store the best it can be. Every support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify support app!

What is the best support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that FaqKing: Help Center & FAQ is one of the top Shopify support apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many support apps are recommended for Shopify?

We recommend including atleast one support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great support apps that will help you run your business as smoothly as possible.

Can I build my own custom support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

Contents

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164
Reviews
122
Installs
$25/month. Free trial available. All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
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