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The best customer support apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify, a popular e-commerce platform, hosts a vast number of active stores, making up a significant portion of the online retail market. With a wide range of merchants, from newcomers to established brands, Shopify caters to various business needs, offering accessibility for beginners and scalability for major companies.

While Shopify provides numerous free and paid templates and access to expert agencies, the abundance of over 7,000 Shopify apps can make it challenging to select the most suitable customer support apps for your Shopify store. The customer support apps chosen can play a crucial role in enhancing business operations and customer satisfaction, ultimately impacting the success and growth of a Shopify store.

This guide is designed to assist both novice and experienced e-commerce store owners in finding the best customer support apps for their Shopify stores in 2024. These apps are not only beneficial for small businesses but also for medium and large enterprises looking to elevate their customer service to stand out in the competitive online market.

Let's explore the top customer support apps recommended for Shopify in 2024!

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right customer support apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting customer support apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify customer support apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top customer support app recommendations for Shopify!

#1 Shopify App Award

1. Contact Us Form with Captcha

Contact Us Form with CaptchaContact Us Form with CaptchaWith email alerts, you'll never miss another significant lead.Contact Us Form with CaptchaContact Us Form with CaptchaWith email alerts, you'll never miss another significant lead.

Free plan available

Deliver a seamless communication experience to your customers with the efficient, adaptable, and visually striking 'Contact Us Form with Captcha' application. This sleek tool presents an accessible, fully customizable form builder designed to accommodate your current store theme with consummate ease. The incorporation of auto-response features ensures every customer inquiry is acknowledged timely, promoting user engagement and bolstering your commitment to customer service.

The power of this application extends past the robustness of the initial contact form. Allowing the customization of simple contact forms via an intuitive builder tool, this application champions simplicity fused with functionality. Collect, compile, and collate all your site interactions in a centralized one-step database. Providing you with an optimum tool for tracking customer interactions, facilitating data-driven decisions and strategy fine-tuning.

Augmented with a Captcha feature, this application not just establishes genuine connections with your customers but also safeguards against automated spam, ensuring you spend your valuable time on actual customer inquiries. This application ultimately enhances your business's communication capabilities, fostering progression towards improved customer interactions, sales conversion, and overall success.

Contact Us Form with Captcha is developed and maintained by

Contact Us Form with Captcha has an average rating of 4.7 out of 5 stars with 135 reviews from Shopify stores.

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#2 Shopify App Award

2. Facebook Live Chat

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From $12.99/month. Free trial available.

Offer your clients the convenience of personalized Messenger-based support with this interactive live chat app. Aimed at providing seamless communication for Shopify merchants and customers alike, the app showcases an easy-to-use interface that sorts, labels, and catalogues incoming messages efficiently.

This app emerges as the champion for attaining and retaining customers, transcending traditional email communication advantages. By integrating the app into your Shopify store, customers may reach out using their personal Messenger accounts making the customer service process more personal and direct.

A standout feature is the app's capability to store message histories indefinitely. This ensures readily accessible conversation threads, enabling merchants to revisit past interactions and serve customers in an informed and detailed manner.

Another superior aspect of this app is its built-in notepad function. Accessible within Messenger, it allows easy referencing, adding an extra layer of convenience to your customer service. By streamlining communication and promoting effective customer conversation history, this app can enhance the overall quality of your Shopify store's support system.

Facebook Live Chat is developed and maintained by Zotabox.

Facebook Live Chat has an average rating of 4.4 out of 5 stars with 106 reviews from Shopify stores.

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#3 Shopify App Award

3. Facebook Live Chat

Facebook Live ChatFacebook Live ChatNo potential customers ignoredFacebook Live ChatFacebook Live ChatNo potential customers ignored

Price: Free

There is no denying the power of direct communication in todayโ€™s fast-paced commerce world. The Facebook Live Chat application is designed to harness this power by integrating your Shopify store with Facebook Messenger. This efficient tool allows you to engage with every potential customer, ensuring that no lead goes unnoticed.

Transform casual store browsers into loyal customers through real-time, personalized conversations. This tool's high-level functionality allows you to instantly view customer profiles, offering key insights that aid personalized engagement and, ultimately, sales conversion. The ability to chat with customers at any time ensures they receive optimal support, fostering stronger relationships.

Maintaining contact details of each visitor for future communications establishes a robust customer database. This has the advantage of providing quick and easy access to your audience base for promotional messages or customer surveys. Keep your customers just a click away and engage them at just the right moment.

The Facebook Live Chat app successfully utilizes the prominence of social media in today's business environment, facilitating direct, authentic, and swift interactions. Offering a user-friendly interface, this invaluable tool is a must-have for those desiring to optimize customer communication and conversion.

Facebook Live Chat is developed and maintained by SeedGrow.

Facebook Live Chat has an average rating of 1.3 out of 5 stars with 4 reviews from Shopify stores.

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4. Ez FAQ

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$4.99/month. Free trial available.

While this specific app has been retired, it is noteworthy observing its previous features while considering its potential future return or users interested in similar functionality. This application centered around facilitating FAQ creation for the entirety of a digital store. Merchant's could develop comprehensive Q&As, offering detailed insights into their business, items or more. The intended goal was to enhance customer knowledge and engagement, ultimately elevating their shopping experience.

This SEO-friendly process was initiated by this software creating an automated FAQ "Page" within a merchant's Shopify environment. Remarkably, the newly constituted page blended seamlessly with the pre-existing online store's aesthetics, inheriting the current themeโ€™s look and feel, ensuring continuity and branding consistency. This immediate reflection of brand identity made this feature particularly popular among users, and will be missed for its ease-of-use.

Remember, this specific Shopify application is currently inactive. However, the detailed functionality and essential merchant benefits it offered remain worthy of examination for interested users, competitors, or developers. Its permitting merchants to rapidly institute a well-integrated, aesthetically fitting FAQ page, endowed a rich, supportive interface fostering customer confidence and sales.

Ez FAQ is developed and maintained by Sunrise Integration.

Ez FAQ has an average rating of 5 out of 5 stars with 8 reviews from Shopify stores.

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5. Cartly Analytics

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$5/month. Free trial available.

Optimize your online store with key insights obtained from tracking customer interactions. The presented app enables merchants to identify which products are appealing to their visitors through cart inclusion, spotlighting high-demand items. This app not only unveils which web pages, offerings and collections are favored by your customer base but also pinpoints their origin, providing valuable data to shape targeted marketing strategies.

Want to know why some visitors donโ€™t convert into sales? This app can uncover that too, aiding in valuable conversion optimization. Moreover, with its intricate user navigation timeline capabilities, you can examine the time spent by potential buyers on each page, offering an in-depth understanding of user behavior.

This savvy tool goes beyond standard analytics, presenting a comprehensive view of visitor interactions within your store. Embrace this app's advanced oversight to enhance product positioning, streamline user experience, and ultimately, drive your Shopify store's success to new heights.

Cartly Analytics is developed and maintained by Appifiny.

Cartly Analytics has an average rating of 5 out of 5 stars with 3 reviews from Shopify stores.

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We hope you found this guide on the top customer support apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify customer support apps FAQ

Which customer support apps do I need for my Shopify store?

Youโ€™ll want to take advantage of the many customer support apps and integrations available to make your Shopify store the best it can be. Every customer support app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify customer support app!

What is the best customer support app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Contact Us Form with Captcha is one of the top Shopify customer support apps available for merchants in 2024.

With that said, itโ€™s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify customer support app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer support apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many customer support apps are recommended for Shopify?

We recommend including atleast one customer support app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great customer support apps that will help you run your business as smoothly as possible.

Can I build my own custom customer support app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer support apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a customer support app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable customer support Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!


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