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The best customer support apps for Shopify in 2024
Published on
June 20, 2024
Shopify, a popular e-commerce platform, hosts a vast number of active stores, making up a significant portion of the online retail market. With a wide range of merchants, from newcomers to established brands, Shopify caters to various business needs, offering accessibility for beginners and scalability for major companies.
While Shopify provides numerous free and paid templates and access to expert agencies, the abundance of over 7,000 Shopify apps can make it challenging to select the most suitable customer support apps for your Shopify store. The customer support apps chosen can play a crucial role in enhancing business operations and customer satisfaction, ultimately impacting the success and growth of a Shopify store.
This guide is designed to assist both novice and experienced e-commerce store owners in finding the best customer support apps for their Shopify stores in 2024. These apps are not only beneficial for small businesses but also for medium and large enterprises looking to elevate their customer service to stand out in the competitive online market.
Let's explore the top customer support apps recommended for Shopify in 2024!
1. Contact Us Form with Captcha
Free plan available
Effortlessly engage with customers using a seamless contact form solution designed specifically for Shopify merchants. This robust form builder provides unmatched ease of use, allowing for the creation of customized contact forms that align with your store's aesthetic. Responsive and visually appealing, each contact form elevates the customer experience while simplifying communication. With features such as an intuitive auto-responder for submissions, merchants can ensure timely and professional interactions. Gain invaluable insights through a comprehensive database that tracks all form entries, facilitating streamlined customer management. Advanced captcha functionality protects both your store and customer inquiries from spam, ensuring a secure and smooth experience. Transform your customer service capability with a contact form that not only looks great but works efficiently.
Contact Us Form with Captcha is developed and maintained by HulkApps.com.
Contact Us Form with Captcha has an average rating of 4.7 out of 5 stars with 135 reviews from Shopify stores.
Get the app2. Z Facebook Messenger Chat
Price: Free
Connect with customers where they are most active. Seamlessly integrate Facebook Messenger into your online store for instant, effective communication. This solution empowers merchants to engage directly with customers, facilitating prompt responses to inquiries and fostering valuable relationships. Designed for effortless integration without the need for coding, it simplifies the setup process, allowing businesses to focus on what truly matters—customer satisfaction. Users can initiate real-time conversations, enhancing the overall shopping experience through efficient support. This powerful tool not only boosts engagement but also helps in building trust, as customers feel more connected to your brand. Stay ahead in the competitive marketplace by providing a responsive and interactive customer service channel that resonates with today’s consumers.
Z Facebook Messenger Chat is developed and maintained by Zotabox.
Z Facebook Messenger Chat has an average rating of 4.7 out of 5 stars with 107 reviews from Shopify stores.
Get the app3. Facebook Live Chat
Experience seamless customer engagement with a live chat solution designed for heightened interaction. This app integrates effortlessly with Facebook Messenger, providing real-time communication channels that enhance user experience and satisfaction.
Merchants can set up automated responses to frequently asked questions, enabling quick resolutions without the need for constant oversight. The app's advanced features allow for tracking and analyzing conversations, giving invaluable insights into customer behavior and preferences.
Customization options ensure that the chat window aligns with your store’s branding, promoting a cohesive shopping experience. Notifications keep you updated on customer inquiries, allowing for timely responses and fostering relationships.
This tool not only facilitates customer interaction but also helps in building trust and loyalty, essential components for long-term success in e-commerce.
Facebook Live Chat is developed and maintained by SeedGrow.
Facebook Live Chat has an average rating of 1.3 out of 5 stars with 4 reviews from Shopify stores.
Get the appPrice: Free
Providing clarity for potential customers is crucial in online retail. This app delivers a straightforward solution for effortlessly curating a site-wide FAQ page, designed with usability in mind. Tailoring a global FAQ section allows for the efficient dissemination of information regarding store policies, product inquiries, and customer support.
Built to seamlessly blend with any Shopify theme, it guarantees a consistent visual experience. Merchants can quickly establish a comprehensive knowledge base that addresses common questions, fostering customer confidence and easing decision-making. Enable customers to find answers without the need for direct interaction, streamlining the user experience and potentially reducing support ticket volume.
This solution not only simplifies the management of frequently asked questions but also enhances overall customer satisfaction through transparent communication. Customers will appreciate the readily available information, ultimately creating a more engaging and trustworthy shopping environment.
Ez FAQ is developed and maintained by Sunrise Integration.
Ez FAQ has an average rating of 5 out of 5 stars with 8 reviews from Shopify stores.
Get the app$5/month. Free trial available.
Understanding customer behavior is paramount in the digital marketplace. This analytics tool offers real-time data that transcends typical metrics, showcasing which products attract attention and are frequently added to carts. Uncover paths taken by visitors through the store, identifying the most visited pages and collections, equipping merchants with vital information on potential barriers to purchase.
With detailed timelines highlighting each user's navigation journey, better scrutinize engagement levels by analyzing the duration spent on specific pages. This deep dive into visitor behavior allows for informed decision-making to optimize product offerings and enhance sales strategies. Equip your store with insights that matter, guiding improvements where it’s needed most.
Cartly Analytics is developed and maintained by Appifiny.
Cartly Analytics has an average rating of 5 out of 5 stars with 3 reviews from Shopify stores.
Get the appWe hope you found this guide on the top customer support apps for Shopify useful.
Did we miss an app you think should be included in this guide, please let us know!
Top Shopify customer support apps FAQ
Which customer support apps do I need for my Shopify store?
You’ll want to take advantage of the many customer support apps and integrations available to make your Shopify store
the best it can be. Every customer support app highlighted in this article can help take your Shopify store to the next
level! With that said, if you can't find what you're looking for in this guide, we recommend checking our
comprehensive list of every Shopify
customer support app!
What is the best customer support app for Shopify?
The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated
install counts, pricing and other signals we've identified that Contact Us Form with Captcha is one of the top Shopify customer support apps available for merchants in 2024.
With that said, it’s not always the best idea to just go for the most popular app or our recommendations.
Always look at how many Shopify stars the app has and what the reviews are saying about the app itself.
Where possible, we highly recommend testing apps you are considering by leveraging free trials
before commiting to any fixed monthly subscription costs.
Why do I need to install a Shopify customer support app?
Whilst Shopify comes with a broad range of features and capabilities out of the box, many customer support apps go
above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of
apps are available to meet these needs.
How many customer support apps are recommended for Shopify?
We recommend including atleast one customer support app for your Shopify store if this type of app would be beneficial
for your store. There are a lot of free options out there and some great customer support apps that will help you run your business as smoothly as possible.
Can I build my own custom customer support app for Shopify?
The short answer is yes ofcourse! Shopify provides a lot of great documentation to build customer support apps.
The longer answer is that you should weigh up the upfront time, resources and costs of building a custom
apps vs finding a customer support app that handles the majority of your requirements for free or for a low
monthly fee.
Ofcourse if you can't find a suitable customer support Shopify app to meet your needs then it's definitely worth
investigating what it would take to build the app of your dreams!