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Last Updated:
November 10, 2024

Unlock Customer Insights with Targeted Satisfaction Surveys

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Understanding customer satisfaction is crucial in today's competitive marketplace. This tool provides deep insights into customer sentiments based on various factors such as product orders, purchase dates, and geographic locations.

With the ability to segment feedback, merchants can unlock trends and patterns tied to specific events like holiday sales or repeat orders. This analysis enables businesses to tailor their strategies effectively, ensuring that customer experiences are consistently aligned with their expectations.

The platform's intuitive interface simplifies the process of collecting and interpreting feedback, allowing users to make informed decisions that drive loyalty and retention. By identifying areas for improvement, businesses can create targeted initiatives that enhance overall satisfaction and encourage repeat purchases.

Transform customer feedback into actionable insights, cultivating a loyal customer base that returns time and again.

Features

Installation takes 30 seconds
Radically increase survey responses with smart follow-ups
Embed testimonials and reviews
Uncover patterns in clients' responses for business growth
Tailor outreach based on geographic preferences

Benefits

Uncover patterns in your clients’ responses to act upon for manifold business growth
Tailor your outreach based on geographic preferences with location-based sentiment analysis
Translate raw data into actionable intelligence for a more customer-centric strategy

About the Vendor

Customer.guru
Sepapaja 6, Tallinn, 15551, EE
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Sepapaja 6, Tallinn, 15551, EE Map

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Pricing

Free plan available
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0.00
MaximumΒ Price:
$
250.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Take a gander at Customer.guru's Net Promoter NPS app, feathered friends! This tool helps you keep a keen eye on how your customers feel about your Shopify Store. Based on the 195 rave reviews averaging a commendable 4.5, this customer satisfaction tracker is all a hoot and no holler! Despite its backend status making install tracking difficult, it is loved by many. The NPS system is as easy as falling off a perch to install. It lets you chart customer satisfaction based on factors such as the products they buy, their first purchase date, and the number of orders they've placed, among other things. The cherry on top? It can even help increase your response quantity thanks to clever follow-up strategies and the option to integrate testimonials and reviews. With free plan availability and varying pricing options up to $250, there's freedom to fly high or low depending on your budget. Perfect for those interested in customer analytics and product reviews, this app will have you flapping for joy. Now isn't that just owl-some!

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Frequently Asked Questions

What is the Net Promoter Score to measure customer satisfaction?
Net Promoter Score or NPS is a popular metric that gauges customer loyalty towards a brand. By asking how likely customers are to recommend a business to others, it assigns a score ranging from -100 to 100, with higher scores indicating more satisfied and loyal customers.
What is a NPS customer segment?
NPS customer segments classify customers based on their NPS scores. Detractors(score 0-6) are dissatisfied with the business. Passives(score 7-8) are neutral or satisfied but not enough to promote the business. Promoters(score 9-10) are enthusiastic customers who are likely to promote the business.
What is the correlation between NPS and customer satisfaction?
NPS and customer satisfaction have a positive correlation; higher NPS typically signifies higher customer satisfaction. By measuring the willingness of customers to recommend a company's products or services to others, NPS serves as an effective indicator of overall customer satisfaction and loyalty.
How do you track Net Promoter Score?
Net Promoter Score is tracked by surveying customers and asking them how likely they are to recommend the company to others on a scale of 0-10. The percentage of detractors is then subtracted from the percentage of promoters to get the final NPS. It can be tracked over time to measure the changes in customer loyalty.

Shopify App Comparison: Customer.guru Net Promoter NPS vs Retention X - which is better?

We have evaluated two powerful apps in the realm of customer analytics and marketing optimization. Customer.guru Net Promoter NPS app is designed to simplify Net Promoter Score (NPS) tracking and provide comprehensive customer insights. With this app, you can deep-dive into your customers' sentiment analysis, tailor your outreach based on geographic preferences, and uncover patterns in your clients' responses. It excels in precision and offers unalloyed insights to amplify your business strategy. The app's cutting-edge algorithms translate raw data into actionable intelligence, making NPS accessible and comprehensible. It is a must-have for businesses striving to understand customers better and enhance their brand experience.

On the other hand, Retention X app focuses on eCommerce analytics and revenue optimization. It excels in quantifying Customer Lifetime Value (LTV), Cohort Analysis, and Customer Segmentation. With this app, you can identify which products, segments, and channels drive LTV, predict and prevent customer churn effectively, and create targeted retention strategies for lost customer cohorts. The app also offers seamless integration with your existing stack of tools and allows you to generate synchronized audiences for platforms like TikTok, Pinterest, Klaviyo, and Meta. Retention X empowers businesses to unlock insights, optimize marketing efforts, and see exponential growth in revenue.

Both apps offer unique capabilities and benefits, but their focus and scope differ. Customer.guru Net Promoter NPS app is geared towards customer satisfaction and loyalty, providing in-depth analysis and actionable insights. On the other hand, Retention X app targets eCommerce revenue optimization, helping businesses understand their customer behavior and craft effective retention strategies. Depending on your business goals and priorities, we recommend utilizing either or both of these apps to enhance your customer-centric strategy and drive revenue growth.

Attribute
Customer.guru Net Promoter NPS Shopify AppCustomer.guru Net Promoter NPS
Retention X Shopify AppRetention X
Average Rating 4.5 out of 5 5 out of 5
Number of Reviews 195 86
Estimated Installs 0 0
Min Price $0.00 $0.00
Max Price $250.00 $10.00
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