How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
July 12, 2024

Segment and Track Customer Satisfaction with Net Promoter Scores

Find it on the Shopify App StoreFind it on the Shopify App Store
Get Started

Unleash the true potential of customer feedback with an app designed to simplify Net Promoter Score (NPS) tracking. Understand customer satisfaction holistically, from the products they're purchasing, right down to specific events such as initial purchases made during seasonal sales, and repeated orders.

Deep-dive into your customers' location-based sentiment analysis, helping you tailor your outreach based on geographic preferences. This sophisticated tool enables you to uncover patterns in your clients' responses, not just to heed but act upon for manifold business growth.

Excelling in precision and offering unalloyed insights, this solution ensures you're always a step ahead in your customer retention journey and gives you the clarity needed to amplify your business strategy. It's about understanding your customers better than ever while elevating their brand experience to an all-time high.

Fuelled by cutting-edge algorithms, this app translates raw data into actionable intelligence, making NPS accessible and comprehensible. It's not just about numbers and stats; it encapsulates the story behind each customer's journey with your brand while providing insightful avenues for improving that story. It's time to level-up your customer-centric strategy today!

Features

Installation takes 30 seconds
Radically increase survey responses with smart follow-ups
Embed testimonials and reviews
Uncover patterns in clients' responses for business growth
Tailor outreach based on geographic preferences

Benefits

Uncover patterns in your clients’ responses to act upon for manifold business growth
Tailor your outreach based on geographic preferences with location-based sentiment analysis
Translate raw data into actionable intelligence for a more customer-centric strategy

About the Vendor

Customer.guru
Sepapaja 6, Tallinn, 15551, EE
Visit Vendor Website
Sepapaja 6, Tallinn, 15551, EE Map

Works with

zapier, slack, google analytics, facebook ads, desk, zendesk

Pricing

Free plan available
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
0.00
MaximumΒ Price:
$
250.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
See all pricing options

Deal available!

View Deal

Review Trend Insights

0 review in the last 30 days.

0 reviews in the last 30 days.

0 review in the last 90 days.

0 reviews in the last 90 days.

Install Trend Insights

0 install in the last 30 days.

0 installs in the last 30 days.

0 install in the last 30 days.

0 installs in the last 30 days.

Owlfred Review

Take a gander at Customer.guru's Net Promoter NPS app, feathered friends! This tool helps you keep a keen eye on how your customers feel about your Shopify Store. Based on the 195 rave reviews averaging a commendable 4.5, this customer satisfaction tracker is all a hoot and no holler! Despite its backend status making install tracking difficult, it is loved by many. The NPS system is as easy as falling off a perch to install. It lets you chart customer satisfaction based on factors such as the products they buy, their first purchase date, and the number of orders they've placed, among other things. The cherry on top? It can even help increase your response quantity thanks to clever follow-up strategies and the option to integrate testimonials and reviews. With free plan availability and varying pricing options up to $250, there's freedom to fly high or low depending on your budget. Perfect for those interested in customer analytics and product reviews, this app will have you flapping for joy. Now isn't that just owl-some!

Owlfred Mixtape

See More Shopify App Songs

Promote This Shopify App

Copy and paste the provided badge code into your site's HTML. The featured badge links back to this page and the badge itself is an SVG so should scale to wherever you decide to place it!



Frequently Asked Questions

What is the Net Promoter Score to measure customer satisfaction?
Net Promoter Score or NPS is a popular metric that gauges customer loyalty towards a brand. By asking how likely customers are to recommend a business to others, it assigns a score ranging from -100 to 100, with higher scores indicating more satisfied and loyal customers.
What is a NPS customer segment?
NPS customer segments classify customers based on their NPS scores. Detractors(score 0-6) are dissatisfied with the business. Passives(score 7-8) are neutral or satisfied but not enough to promote the business. Promoters(score 9-10) are enthusiastic customers who are likely to promote the business.
What is the correlation between NPS and customer satisfaction?
NPS and customer satisfaction have a positive correlation; higher NPS typically signifies higher customer satisfaction. By measuring the willingness of customers to recommend a company's products or services to others, NPS serves as an effective indicator of overall customer satisfaction and loyalty.
How do you track Net Promoter Score?
Net Promoter Score is tracked by surveying customers and asking them how likely they are to recommend the company to others on a scale of 0-10. The percentage of detractors is then subtracted from the percentage of promoters to get the final NPS. It can be tracked over time to measure the changes in customer loyalty.

Shopify App Comparison: Customer.guru Net Promoter NPS vs Retention X - which is better?

We have evaluated two powerful apps in the realm of customer analytics and marketing optimization. Customer.guru Net Promoter NPS app is designed to simplify Net Promoter Score (NPS) tracking and provide comprehensive customer insights. With this app, you can deep-dive into your customers' sentiment analysis, tailor your outreach based on geographic preferences, and uncover patterns in your clients' responses. It excels in precision and offers unalloyed insights to amplify your business strategy. The app's cutting-edge algorithms translate raw data into actionable intelligence, making NPS accessible and comprehensible. It is a must-have for businesses striving to understand customers better and enhance their brand experience.

On the other hand, Retention X app focuses on eCommerce analytics and revenue optimization. It excels in quantifying Customer Lifetime Value (LTV), Cohort Analysis, and Customer Segmentation. With this app, you can identify which products, segments, and channels drive LTV, predict and prevent customer churn effectively, and create targeted retention strategies for lost customer cohorts. The app also offers seamless integration with your existing stack of tools and allows you to generate synchronized audiences for platforms like TikTok, Pinterest, Klaviyo, and Meta. Retention X empowers businesses to unlock insights, optimize marketing efforts, and see exponential growth in revenue.

Both apps offer unique capabilities and benefits, but their focus and scope differ. Customer.guru Net Promoter NPS app is geared towards customer satisfaction and loyalty, providing in-depth analysis and actionable insights. On the other hand, Retention X app targets eCommerce revenue optimization, helping businesses understand their customer behavior and craft effective retention strategies. Depending on your business goals and priorities, we recommend utilizing either or both of these apps to enhance your customer-centric strategy and drive revenue growth.

Attribute
Customer.guru Net Promoter NPS Shopify AppCustomer.guru Net Promoter NPS
Retention X Shopify AppRetention X
Average Rating 4.5 out of 5 5 out of 5
Number of Reviews 195 72
Estimated Installs 0 0
Min Price $0.00 $0.00
Max Price $250.00 $10.00
Works With zapier, slack, google analytics, facebook ads, desk, zendesk Klaviyo, Google Ads, Recharge, Attentive, Meta, TikTok
Install App

Share your thoughts

You might also like...

Recommended Shopify Apps