Shopify Inbox

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Engage shoppers in real-time chat to boost sales and acquire new customers.

What Owlfred thinks...

Shopify Inbox is a great free messaging tool that helps you chat with customers while they shop, allowing you to personalize their experience and increase order value with product recommendations and discounts.

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
June 29, 2024

Boost Sales with Real-Time Chat for Shopify Storefronts

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Transform the way you interact with your clients with this free messaging tool designed to enhance the shopping experience. Engage with your shoppers in real-time, utilizing 70% of transactions to facilitate a smooth purchasing process while weaving customer-centric conversations that cater uniquely to each visitor.

This application offers live insights into customer behavior, creating a window into the products they view, the items filling their cart, and their previous purchases. Leverage this data to fashion tailor-made messages, proving your attentiveness to individual shopper's preferences and needs.

Not just a chat tool, this app is also a seamless personal shopping assistant. With the ability to recommend products and suggest discounts during conversation, it optimizes shopper interest, boosting order value whilst simultaneously satisfying customer expectations and improving the shopper experience.

To expedite issue resolution, the application features automated replies and FAQs. But it goes beyond standard auto-responses, offering a truly personal chat experience that brings the best of both worlds - speed and personalization. So, empower your engagement processes today with this app and transform your customer service into a personalized shopping journey!


Turn on chat and track results with a seamless workflow in the Shopify admin
Manage conversations from online store chat and Shop app
Quickly understand customers with profile and cart details
Send product recommendations, photos, and discounts without leaving the chat
Automate greetings, contact capture, and FAQs to save time for you and your buyers


Increase customer engagement with real-time chat and personalized recommendations
Gain valuable insights into customer behavior to create tailor-made messages and improve shopper experience
Save time with automated replies and FAQs while offering a personalized chat experience

About the Vendor

151 O’Connor St, Ottawa, ON, ON, CA
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Price: Free
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Review Trend Insights

300 review in the last 30 days.

300 reviews in the last 30 days.

970 review in the last 90 days.

970 reviews in the last 90 days.

Install Trend Insights

1846 install in the last 30 days.

1846 installs in the last 30 days.

11846 install in the last 30 days.

11846 installs in the last 30 days.

Owlfred Review

Shopify Inbox is a valuable tool for engaging with customers and boosting sales through personalized chat interactions. With a stellar average rating of 4.7 based on 3751 reviews and a high number of installations, totaling 398657, it's evident that merchants find this app effective in acquiring new customers. The ability to leverage live customer data, recommend products, and provide quick responses creates a seamless shopping experience, contributing to increased order value. The app's features, like automated replies and customer profile insights, further enhance user interaction. Overall, Shopify Inbox is a must-have for merchants looking to improve customer engagement and drive sales in a dynamic chat environment.

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Frequently Asked Questions

How can live chat impact my Shopify store's sales?
Integrating live chat like Shopify Inbox into your store can significantly increase your sales. Shoppers can readily get their queries answered which can lead to higher conversion rates and customer satisfaction.
How can I implement live chat in my Shopify store?
You can add live chat to your Shopify store by installing an app like Shopify Inbox. These apps allow your customers to communicate with you directly, improving customer support and engagement.
What strategies can be utilized to boost sales on Shopify?
Strategies to boost sales on Shopify include effective product descriptions, offering great customer service, implementing SEO, using high-quality images and offering promotional deals. Live chat apps like Shopify Inbox can also be beneficial.
Which live chat app is recommended for Shopify?
Many merchants recommend Shopify Inbox for live chat features. It's specifically designed for Shopify making it easy to integrate. Its features can help improve customer engagement and increase sales.

Shopify App Comparison: Shopify Inbox vs Klaviyo: Email Marketing & SMS - which is better?

The Shopify Inbox app is a messaging tool designed to enhance the shopping experience for both customers and businesses. It allows for real-time engagement with shoppers, offering personalized recommendations and discounts during conversations. The app also provides valuable insights into customer behavior, allowing businesses to tailor their messages and improve the shopper experience. Additionally, the app features automated replies and FAQs to expedite issue resolution, providing a personalized chat experience. Overall, the Shopify Inbox app is focused on improving customer engagement and creating a personalized shopping journey.

In contrast, the Klaviyo: Email Marketing & SMS app takes a data-driven approach to marketing. It centralizes and utilizes data from over 300 integrations, allowing for personalized consumer targeting. The app offers pre-built templates for various communication channels such as email, SMS, forms, and mobile push features, saving time and supporting business growth. It also allows businesses to create segments based on historical and real-time behaviors for precise targeting. Additionally, the app provides coupon codes for automated flows and campaigns to track performance seamlessly. The Klaviyo app is focused on centralizing data, saving time with ready-to-use templates, and optimizing marketing efforts through automation and personalization.

Shopify Inbox Shopify AppShopify Inbox
Klaviyo: Email Marketing & SMS Shopify AppKlaviyo: Email Marketing & SMS
Average Rating 4.8 out of 5 4.6 out of 5
Number of Reviews 4816 2462
Estimated Installs 386693 310855
Min Price $0.00 $0.00
Max Price $0.00 $30.00
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