All Best Apps

The best feedback and survey apps for Shopify in 2024

Written by
Adam Sturrock
Published on
May 19, 2024

Shopify hosts a myriad of apps tailored to enhance the performance and functionality of online stores. Amongst the array of options available, feedback and survey apps play a pivotal role in gathering customer insights, improving user experience, and boosting overall satisfaction levels. In the fast-paced and competitive e-commerce landscape, leveraging the best feedback and survey apps for Shopify can give merchants a strategic advantage in 2024.

Understanding customer preferences, collecting valuable feedback, and analyzing data are essential components for merchants looking to refine their strategies and stay ahead of the curve. The right feedback and survey apps can empower Shopify store owners to make informed decisions, drive customer engagement, and foster long-lasting relationships with their target audience.

Whether you're a novice in the e-commerce sphere or a seasoned entrepreneur aiming for continued growth, selecting the optimal feedback and survey apps for your Shopify store is paramount. These apps can serve as valuable assets in gaining customer insights, measuring satisfaction levels, and implementing data-driven improvements to drive business success in the evolving digital landscape of 2024.

In this comprehensive guide, we will explore some of the top feedback and survey apps meticulously curated to cater to the diverse needs of Shopify merchants in 2024. From collecting customer reviews to conducting in-depth surveys, these apps offer a range of features designed to streamline the feedback process and elevate the overall shopping experience for both merchants and customers alike.

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right feedback and survey apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting feedback and survey apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify feedback and survey apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top feedback and survey app recommendations for Shopify!

#1 Shopify App Award

1. Grapevine Post Purchase Survey

Grapevine Post Purchase SurveyGrapevine Post Purchase SurveyCollect zero-party data insights with post-purchase surveysGrapevine Post Purchase SurveyGrapevine Post Purchase SurveyCollect zero-party data insights with post-purchase surveys

$25/month. Free trial available. All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Obtaining key insights directly from your customer base has never been more straightforward. This robust app equips store owners with the power of in-depth, post-purchase customer surveys. These surveys are the secret weapon that allow merchants to make strategic, data-informed decisions to streamline their marketing and operations.

Ever wondered which marketing channels drive the most traffic to your store? This tool doesn’t leave that to guesswork. By adeptly identifying the best-performing marketing avenues, it empowers businesses to tighten their marketing budget and derive maximal value.

The app's flexibility extends to the ability to deploy customer satisfaction surveys at any stage of the buyer’s journey. The goal? To collect and leverage zero-party data that can catapult your marketing strategy to new heights. Harness the app's features and unlock countless possibilities for your store's growth.

Grapevine Post Purchase Survey is developed and maintained by Union Works Apps.

Grapevine Post Purchase Survey has an average rating of 5 out of 5 stars with 164 reviews from Shopify stores.

Get the app
#2 Shopify App Award

2. Unified Repairs Support

Unified Repairs SupportUnified Repairs SupportDashboardUnified Repairs SupportUnified Repairs SupportDashboard

Free plan available

Empower your repair-oriented e-commerce business with this comprehensive tool designed to streamline your repair management system. This robust utility supports the creation of limitless repair requests, facilitating a smoother workflow and better customer satisfaction. Enjoy the flexibility of customizing request statuses, which can range from classics, like 'open' and 'completed', to your own tailor-made labels that suit your specific operation needs the best.

Enhance communication by utilizing an array of email templates, each linked to a unique request status. No longer will you be slowed down by manual email dispatching. With this smart tool, alerts and updates are sent automatically, keeping your customers informed at every step of the repair process.

An integrated color-coding system allows for easy status identification and tracking. Visual cues provide a convenient overview of repairs in process, saving you valuable administrative time. As the repair concludes, simplify your post-repair workflow by generating draft orders based on the products used, turning your repair process into a well-oiled machine.

This app is an essential addition to any Shopify store that offers repairs. It not only streamlines operations but also improves customer experience by ensuring prompt and reliable communication. It's a comprehensive solution to mastering repair management in your online store.

Unified Repairs Support is developed and maintained by Yity Apps.

Unified Repairs Support has an average rating of 4 out of 5 stars with 5 reviews from Shopify stores.

Get the app
#3 Shopify App Award

3. Debutify Product Reviews & QA

Debutify Product Reviews & QADebutify Product Reviews & QAFull control over your reviewsDebutify Product Reviews & QADebutify Product Reviews & QAFull control over your reviews

Free plan available. Free trial available.

Step into the era of unmediated customer trust and fortify your brand's image with this app. Transform brand credibility with the power of social proof, and watch your customers transform into your top sales force. Utilize high-value photo and video reviews, which you can effortlessly request, compile, and import.

Bring a refined aesthetic appeal to your Shopify store by displaying user-generated content in customizable widgets tailored to echo your unique brand personality. Offering a centralized management system, this app gives you the advantage of controlling the narrative of your brand's reputation, by curating and showcasing reviews that instill buyer confidence and encourage stronger buying decisions. Go beyond conventional review systems by deploying potent social proof as an effective sales strategy.

This app is built upon the epitome of customer validationβ€”a strategy that puts you at the helm, ensuring your brand's credibility remains unscathed. Experience a newfound sense of customer loyalty and trust that ultimately drives higher engagement and increased conversions for your Shopify store.

Debutify Product Reviews & QA is developed and maintained by Debutify.

Debutify Product Reviews & QA has an average rating of 3.8 out of 5 stars with 31 reviews from Shopify stores.

Get the app

4. Powerful Contact Form Builder

Powerful Contact Form BuilderPowerful Contact Form BuilderModern design, easy to customPowerful Contact Form BuilderPowerful Contact Form BuilderModern design, easy to custom

Free plan available. Free trial available.

Presenting an exemplary tool to effortlessly design impressive forms without the need for coding, the Powerful Contact Form Builder is a monumental leap toward seamless online form creation. It delivers substantial ease of use by seamlessly integrating with several third-party applications like Mailchimp, Klavio, Ominisend, SendinBlue, Google Calendar, and more.

The intuitive interface offers the choice to present customized forms on a diverse range of pages, including product pages, collection pages, your cart page, and even the website home page. This indispensable tool not just fulfills your form building needs but also caters to the diverse need of your customers by letting them upload files or images while submitting the form. This "form upload" feature is a marvel in simplified form creation.

One of its standout features is the ability to customize your registration form with distinct fields. By leveraging this feature, you can gather crucial customer information, ultimately enhancing your customer understanding and engagement. Rich in features and easy in operation, this app takes user experience in form creation to unparalleled heights. It's truly a must-have app for those wanting a structured, professional approach towards online communication and file sharing with their customers.

Powerful Contact Form Builder is developed and maintained by PowerfulForm.com.

Powerful Contact Form Builder has an average rating of 4.9 out of 5 stars with 1590 reviews from Shopify stores.

Get the app

5. Hulk Form Builder

Powerful Contact Form BuilderHulk Form BuilderWe provide simple form creation with file uploads.Powerful Contact Form BuilderHulk Form BuilderWe provide simple form creation with file uploads.

Free plan available. Free trial available.

Tailor your business's communication channel to match your brand aesthetic and functionality with this unique and adaptable form builder app. Whether you require simple contact forms or intricate, multi-step questionnaires, this app got you covered. It offers diverse form templates that harmonize seamlessly with recent Shopify themes, ensuring consistency in your store's appearance.

Error redundancy is a game-changer, thanks to Google reCaptcha support that curtails fraudulent form submissions. But it doesn't stop there - the robust mobile responsiveness of this app ensures flawless performance on any device, cementing an outstanding user experience.

Every aspect of your form is under your command. Customize each part to align with your brand's identity, and enrich the information you collect with UTM tracking. In addition to this, users can also upload multiple files and images, empowering a more thorough and versatile data collection process.

Looking for simplicity that doesn't compromise on aesthetics or performance? This form builder app has you covered. With a smooth workflow and crystal clear interface, enhancing your on-site communication has never been easier or more stylish.

Hulk Form Builder is developed and maintained by HulkApps.com.

Hulk Form Builder has an average rating of 4.9 out of 5 stars with 1376 reviews from Shopify stores.

Get the app

We hope you found this guide on the top feedback and survey apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify feedback and survey apps FAQ

Which feedback and survey apps do I need for my Shopify store?

You’ll want to take advantage of the many feedback and survey apps and integrations available to make your Shopify store the best it can be. Every feedback and survey app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify feedback and survey app!

What is the best feedback and survey app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Grapevine Post Purchase Survey is one of the top Shopify feedback and survey apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify feedback and survey app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many feedback and survey apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many feedback and survey apps are recommended for Shopify?

We recommend including atleast one feedback and survey app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great feedback and survey apps that will help you run your business as smoothly as possible.

Can I build my own custom feedback and survey app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build feedback and survey apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a feedback and survey app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable feedback and survey Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

Contents

Shopify apps you might like