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The best returns and exchange apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify is a popular e-commerce platform with a wide user base, catering to various needs from small startups to established companies. The platform offers a plethora of apps to enhance the functionality of Shopify stores, with over 7,000 options available to merchants.

One crucial aspect of running a successful online store is managing returns and exchanges efficiently. Handling returns and exchanges promptly and professionally can lead to increased customer satisfaction and loyalty.

Choosing the right returns and exchange apps for your Shopify store is vital in streamlining the process, reducing manual work, and improving overall customer experience. With the myriad of options available, selecting the best returns and exchange apps can significantly impact the success and profitability of your e-commerce business.

This guide is tailored to assist Shopify merchants in identifying the top returns and exchange apps for 2024. Whether you are a beginner in the e-commerce space or a seasoned Shopify user looking to optimize your store operations, the curated selection of apps in this guide aims to meet your needs and help you make informed decisions for your online business.

#1 Shopify App Award

1. AfterShip Returns & Exchanges

AfterShip Returns & ExchangesAfterShip Returns & ExchangesSelf-Service Customizable Branded Returns PageAfterShip Returns & ExchangesAfterShip Returns & ExchangesSelf-Service Customizable Branded Returns Page

Free to install

Transform the returns process into a seamless journey that prioritizes customer experience and operational efficiency. This user-friendly solution automates returns management, allowing merchants to save valuable time while enhancing customer satisfaction.

Utilize automation rules to streamline processes, making it easier to handle returns and exchanges all from a single interface. By encouraging exchanges over returns, merchants can recapture lost revenue and foster customer loyalty.

Branded return pages and automatic email notifications significantly reduce customer anxiety, ensuring transparency throughout the returns process. Efficiently manage diverse carriers with regional routing options and access real-time carrier data, further simplifying logistics.

Unlock valuable insights on return trends to make informed decisions, enhancing overall performance and preparing for future challenges.

AfterShip Returns & Exchanges is developed and maintained by AfterShip.

AfterShip Returns & Exchanges has an average rating of 4.7 out of 5 stars with 2391 reviews from Shopify stores.

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#2 Shopify App Award

2. Loop Returns & Exchanges

Loop Returns & ExchangesLoop Returns & ExchangesOn Demand Returns PortalLoop Returns & ExchangesLoop Returns & ExchangesOn Demand Returns Portal

Free plan available

Creating a seamless returns process can significantly transform customer loyalty and satisfaction. This automated platform redefines the returns experience by integrating a shopping journey within the return process, effectively maintaining engagement even when items are returned. Supportive of over 4,000 brands across multiple regions, this solution is designed to elevate customer retention and capitalize on upselling opportunities. By streamlining returns, it not only reduces friction for shoppers but also encourages them to re-engage with your brand. Shoppers appreciate a hassle-free return policy, and this tool delivers just that, turning potential losses into future sales. Enhance the overall customer journey while safeguarding revenue with a solution that understands the intricacies of modern retail dynamics. Take the guesswork out of returns and redefine customer interactions, cultivating loyalty and long-term relationships in the process.

Loop Returns & Exchanges is developed and maintained by Loop.

Loop Returns & Exchanges has an average rating of 4.5 out of 5 stars with 172 reviews from Shopify stores.

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#3 Shopify App Award

3. ReturnGO Returns & Exchanges

ReturnGO Returns & ExchangesReturnGO Returns & ExchangesStreamline the post-purchase experienceReturnGO Returns & ExchangesReturnGO Returns & ExchangesStreamline the post-purchase experience

From $23/month. Free trial available.

Seamless management of returns and exchanges streamlines the post-purchase journey for both merchants and customers. An intuitive platform offers an AI-powered return portal that automates the entire RMA process, making returns as easy as a single click. Businesses can define custom rules for return policies and eligibility, ensuring that returns and exchanges align perfectly with their unique operational strategies. Enhanced order tracking keeps customers informed, fostering a sense of transparency. Automatic email notifications further improve communication, reducing inquiry volumes. By providing a cohesive, branded experience, this solution not only simplifies logistics but also strengthens customer loyalty, turning potential returns into opportunities for engagement. For sellers seeking a simplified yet robust approach to managing returns and exchanges, this platform represents a key tool in achieving operational efficiency and exceptional customer satisfaction.

ReturnGO Returns & Exchanges is developed and maintained by ReturnGO.

ReturnGO Returns & Exchanges has an average rating of 4.9 out of 5 stars with 323 reviews from Shopify stores.

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4. Return Prime: Return → Revenue

Return Prime: Return → RevenueReturn Prime: Return → RevenueConvert returns into revenue with Return PrimeReturn Prime: Return → RevenueReturn Prime: Return → RevenueConvert returns into revenue with Return Prime

Free plan available

Returns management can often feel like a daunting task, but simplifying this process is within reach. Streamlined returns, exchanges, and refunds are now manageable through a centralized platform, turning potential loss into valuable opportunity. The application equips users with the tools to issue return labels effortlessly, offer in-store return options, and process refunds via store credit, ensuring a frictionless experience for customers and merchants alike.

With the ability to integrate seamlessly with chosen logistics and warehouse management systems, the platform transforms returns operations from a headache into a well-oiled machine. Businesses migrating from legacy returns applications will find the transition smooth, enabling enhanced operational efficiency. Empower your store with a systematic approach to returns that optimizes customer satisfaction while minimizing revenue loss.

Return Prime: Return → Revenue is developed and maintained by Appsdart Solutions Private Limited.

Return Prime: Return → Revenue has an average rating of 5 out of 5 stars with 725 reviews from Shopify stores.

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5. Happy Returns, a UPS Company

Return Prime: Return → RevenueHappy Returns, a UPS Companycustomize for your brand and return policyReturn Prime: Return → RevenueHappy Returns, a UPS Companycustomize for your brand and return policy

$500/month

Transform the returns experience with a seamless, streamlined solution designed specifically for e-commerce retailers. This app offers a sophisticated blend of software and logistics, enabling customers to conveniently return items at various Return Bar locations without the fuss of packaging or printing labels.

Shoppers can effortlessly complete returns in under a minute, enhancing their overall satisfaction. Aggregated returns are transported using eco-friendly totes, significantly reducing shipping costs while promoting sustainability by minimizing cardboard waste and carbon emissions. Improve operational efficiency and foster customer loyalty with a returns process that’s as simple as it is effective.

By implementing this tool, retailers can cultivate a positive post-purchase experience, making hassle-free returns a hallmark of their brand's commitment to customer care.

Happy Returns, a UPS Company is developed and maintained by Happy Returns.

Happy Returns, a UPS Company has an average rating of 3 out of 5 stars with 30 reviews from Shopify stores.

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We hope you found this guide on the top returns and exchange apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify returns and exchange apps FAQ

Which returns and exchange apps do I need for my Shopify store?

You’ll want to take advantage of the many returns and exchange apps and integrations available to make your Shopify store the best it can be. Every returns and exchange app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify returns and exchange app!

What is the best returns and exchange app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that AfterShip Returns & Exchanges is one of the top Shopify returns and exchange apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify returns and exchange app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many returns and exchange apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many returns and exchange apps are recommended for Shopify?

We recommend including atleast one returns and exchange app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great returns and exchange apps that will help you run your business as smoothly as possible.

Can I build my own custom returns and exchange app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build returns and exchange apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a returns and exchange app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable returns and exchange Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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