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The best returns and exchange apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify is a popular e-commerce platform with a wide user base, catering to various needs from small startups to established companies. The platform offers a plethora of apps to enhance the functionality of Shopify stores, with over 7,000 options available to merchants.

One crucial aspect of running a successful online store is managing returns and exchanges efficiently. Handling returns and exchanges promptly and professionally can lead to increased customer satisfaction and loyalty.

Choosing the right returns and exchange apps for your Shopify store is vital in streamlining the process, reducing manual work, and improving overall customer experience. With the myriad of options available, selecting the best returns and exchange apps can significantly impact the success and profitability of your e-commerce business.

This guide is tailored to assist Shopify merchants in identifying the top returns and exchange apps for 2024. Whether you are a beginner in the e-commerce space or a seasoned Shopify user looking to optimize your store operations, the curated selection of apps in this guide aims to meet your needs and help you make informed decisions for your online business.

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right returns and exchange apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting returns and exchange apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify returns and exchange apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top returns and exchange app recommendations for Shopify!

#1 Shopify App Award

1. AfterShip Returns & Exchanges

AfterShip Returns & ExchangesAfterShip Returns & ExchangesSelf-Service Customizable Branded Returns PageAfterShip Returns & ExchangesAfterShip Returns & ExchangesSelf-Service Customizable Branded Returns Page

Free plan available

A streamlined returns process is no more a nice-to-have feature but a decisive factor in winning customer loyalty. Eliminating troublesome returns and exchanges process is critical for not just improving customer satisfaction but also preserving revenue.

This cutting-edge app helps turn returns and exchanges from potential losses into successful customer retention opportunities. It allows merchants to automate their returns process effectively, setting automation rules to handle return requests with ease. It not only streamlines the return request management but also assists in recapturing potential lost revenue by ushering customers towards exchanges rather than outright returns.

Thanks to its advanced features, merchants can reduce customer apprehension significantly with customized, professionally-branded returns pages and automated email updates that keep customers informed about their returns progress.

This tool centralizes all your returns information, allowing you to view and manage them via a comprehensive, easy-to-use portal. Its smart regional return routing and carrier data feature ensures your team can manage carriers efficiently and respond quickly to operational changes or customer queries.

Beyond return management, this app also serves up clear insights on your returns, helping you spot trends and refine your eCommerce strategy for better profitability. Transforming your returns process has never been easier or more beneficial for your business.

AfterShip Returns & Exchanges is developed and maintained by AfterShip & Automizely.

AfterShip Returns & Exchanges has an average rating of 4.7 out of 5 stars with 2328 reviews from Shopify stores.

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#2 Shopify App Award

2. Loop Returns & Exchanges

Loop Returns & ExchangesLoop Returns & ExchangesOn Demand Returns PortalLoop Returns & ExchangesLoop Returns & ExchangesOn Demand Returns Portal

From $29/month

Optimize your online store's return and exchange process with a leading app that places focus on customer satisfaction and retention. Emphasize a smooth, stress-free shopping experience even through the returns phase, fostering brand loyalty and encouraging repeat purchases.

Skillfully designed with growth in mind, this tool provides a series of advanced, customizable features suited for individual brand needs. The incorporation of automated systems allows it to effectively drive customer lifetime value, and simultaneously save more sales.

Key returnees from the fashion and sustainability industry, such as prominent brands like Princess Polly, Allbirds, and Marine Layer, have seen significant improvements in customer retention and an increase in upsell value through this robust platform.

Utilize the mastery of user-centric design and gain the confidence in knowing that even returns can be a positive part of the shopping experience. Elevate your brand and make returns a seamless extension of your unique shopping experience. Step into a new era of customer service with an app that redefines 'returning customers'.

Loop Returns & Exchanges is developed and maintained by Loop.

Loop Returns & Exchanges has an average rating of 4.6 out of 5 stars with 159 reviews from Shopify stores.

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#3 Shopify App Award

3. ReturnGO Returns & Exchanges

ReturnGO Returns & ExchangesReturnGO Returns & ExchangesPost-purchase process stepsReturnGO Returns & ExchangesReturnGO Returns & ExchangesPost-purchase process steps

From $23/month. Free trial available.

Streamline and automate the way you manage returns and exchanges with this highly efficient returns platform. Breaking down barriers of traditional return processes, this tool utilizes superior AI technology to present an automatic, brand-consistent portal for hassle-free returns. Revamp your customer service efforts by introducing one-click exchanges, reducing time spent on customer queries while enhancing customer satisfaction levels.

This platform allows for full customization of return and exchange rules, eligibility conditions, resolutions, and return reasons. It's an avenue to fully automating your Return Merchandise Authorization (RMA) process, along with email notifications. Not only does it grant autonomy to your customers in handling their returns, but it also gives you full visibility and control in creating a fair and beneficial return policy.

The solution extends beyond mere return management by offering comprehensive tracking and notification features for every shipment, ensuring an exemplary end-to-end post-purchase experience for customers. By doing so, it adds an extra layer of trust, enabling you to build long-standing relationships with your customers.

Browse less, do more, and make your return and exchange handling process a breeze with this advanced returns platform.

ReturnGO Returns & Exchanges is developed and maintained by ReturnGO.

ReturnGO Returns & Exchanges has an average rating of 4.9 out of 5 stars with 309 reviews from Shopify stores.

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4. Return Prime: Return โ†’ Revenue

Return Prime: Return โ†’ RevenueReturn Prime: Return โ†’ RevenueConvert returns into revenue with Return PrimeReturn Prime: Return โ†’ RevenueReturn Prime: Return โ†’ RevenueConvert returns into revenue with Return Prime

Free plan available

Experience streamlined and centralized management of all returns, exchanges, and refunds with this sophisticated and intuitive solution. Perfect for overseeing and automating returns processes, the app integrates seamlessly with popular logistics and third-party logistics (3PL) for an optimized returns operation.

The intelligent platform enables users to dispatch return labels promptly, action refunds via store credit, and facilitate convenient in-store returns. This increases not only operational efficiency but also customer satisfaction. Migrate swiftly and effortlessly from any other returns management app to make the most of these groundbreaking features.

Whether it's a small business or an e-commerce giant, this app has the power to transform customer returns into a smooth and hassle-free process. Enhance operational agility, customer experience, and returns handling, all while maintaining a high degree of control and visibility over the entire returns process. Get set for an empowered future of e-commerce returns management!

Return Prime: Return โ†’ Revenue is developed and maintained by Appsdart Solutions Private Limited.

Return Prime: Return โ†’ Revenue has an average rating of 5 out of 5 stars with 641 reviews from Shopify stores.

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5. Happy Returns, a UPS Company

Return Prime: Return โ†’ RevenueHappy Returns, a UPS Companycustomize for your brand and return policyReturn Prime: Return โ†’ RevenueHappy Returns, a UPS Companycustomize for your brand and return policy

$500/month

Navigating returns can be a tedious process for merchants, leaving many desiring a comprehensive solution. The app in discussion provides an answer to this issue through a masterful blend of reverse logistics and returns software. This robust tool allows you to leverage a country-wide network of drop-off points for returns, creating an efficient and convenient process for customers. They can return products sans the hassle of packing or printing, all under a minuteโ€”promising a truly customer-centric service.

This app goes beyond convenience to also place emphasis on sustainability. Unlike traditional methods, returns are collectively shipped using reusable totes, making the practice economical for you, while also significantly cutting down on waste generation and carbon footprint. This unique approach melds ease and accountability, allowing you to run your business conscientiously.

Savvy in its operation, this app offers you a smart way to handle returns. With it, you can enhance customer satisfaction, slash your operational costs and adopt a sustainable business model, making it not just a convenience tool but a strategic business ally.

Happy Returns, a UPS Company is developed and maintained by Happy Returns.

Happy Returns, a UPS Company has an average rating of 3 out of 5 stars with 30 reviews from Shopify stores.

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We hope you found this guide on the top returns and exchange apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify returns and exchange apps FAQ

Which returns and exchange apps do I need for my Shopify store?

Youโ€™ll want to take advantage of the many returns and exchange apps and integrations available to make your Shopify store the best it can be. Every returns and exchange app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify returns and exchange app!

What is the best returns and exchange app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that AfterShip Returns & Exchanges is one of the top Shopify returns and exchange apps available for merchants in 2024.

With that said, itโ€™s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify returns and exchange app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many returns and exchange apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many returns and exchange apps are recommended for Shopify?

We recommend including atleast one returns and exchange app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great returns and exchange apps that will help you run your business as smoothly as possible.

Can I build my own custom returns and exchange app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build returns and exchange apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a returns and exchange app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable returns and exchange Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!

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