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Last Updated:
October 10, 2024

Streamline Your Returns with an Automated Self-Service Portal

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Streamlining the returns and exchanges process is essential for a positive shopping experience. This platform offers an exchange-focused returns solution that simplifies the way customers interact with their purchases.

Empower merchants with a user-friendly, branded return portal that utilizes AI to facilitate hassle-free, one-click exchanges. The platform allows for tailored return and exchange policies, giving merchants the flexibility to set eligibility criteria, resolution options, and return reasons that meet their unique business needs.

Comprehensive order tracking keeps customers informed at every step of the post-purchase journey, enhancing satisfaction and reducing inquiries. By automating the RMA process and notification system, this solution minimizes manual effort while ensuring timely communication, making it easier for businesses to manage customer expectations effectively.

Features

Product & variant exchange, gift returns, cancel order, store credit, and more
Flexible return reasons, follow-up questions, and image & video upload
Automation rules for auto-exchange, auto-refund, auto-approve, and auto-credits
Automatically generated pre-paid return shipping labels for tracking returns
Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more

Benefits

Streamline and simplify your returns process, saving time and reducing manual customer queries
Fully customize return rules and resolutions to create a fair policy while granting customers autonomy, enhancing satisfaction levels
Enhance post-purchase experience with comprehensive tracking and notifications, building trust and long-term customer relationships

About the Vendor

ReturnGO
Arieh Shenkar St 1,, Herzeliya, 4672501, IL
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Arieh Shenkar St 1,, Herzeliya, 4672501, IL Map

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Pricing

From $23/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
17.00
MaximumΒ Price:
$
850.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

2 review in the last 30 days.

2 reviews in the last 30 days.

8 review in the last 90 days.

8 reviews in the last 90 days.

Install Trend Insights

52 install in the last 30 days.

52 installs in the last 30 days.

104 install in the last 30 days.

104 installs in the last 30 days.

Owlfred Review

ReturnGO Returns & Exchanges is a robust Shopify app with an impressive average rating of 5 based on 297 reviews, making it a highly recommended choice for merchants looking to streamline their returns and exchanges process. With over 2500 installs, this app offers features like product and variant exchanges, automated return rules, customizable policies, and integrations with various platforms for a seamless post-purchase experience. Priced starting at $23/month, ReturnGO provides a branded self-service return portal that simplifies returns management, making it an excellent tool for enhancing customer satisfaction and operational efficiency in eCommerce businesses.

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Frequently Asked Questions

What is an automated return?
An automated return refers to a streamlined returns process designed for efficiency. In an e-commerce context, it usually involves a system where customers can request and manage their product returns online without having to engage with customer service.
How do you automate returns process?
Automating the returns process typically involves using a specialized app or software that allows the customer to submit return requests, track their return status, and receive updates, all without human intervention, making the process faster and easier.
What is the meaning of automate in a return process context?
In a returns process context, to automate means to use technology or software to manage most, if not all, stages of the returns process. This could include generating return labels, tracking the return in transit, updating the inventory once the return is processed, and issuing refunds or exchanges.
What does automate mean in a returns and exchanges language?
In terms of returns and exchanges, to automate means to streamline and digitally manage the process. Retailers who automate their process typically use technology to allow for online return submissions, return tracking, and status updates, helping to save time for both the retailer and the customer.

Shopify App Comparison: ReturnGO Returns & Exchanges vs Return Prime: Return β†’ Revenue - which is better?

We have evaluated two returns and exchanges apps: ReturnGO Returns & Exchanges and Return Prime: Exchange & Refund. While both apps aim to streamline and automate the returns process, they differ in their specific features and benefits.

ReturnGO Returns & Exchanges offers a highly efficient returns platform with superior AI technology, providing a hassle-free returns experience. With full customization capabilities, users can create a fair return policy and grant autonomy to their customers. The app also includes comprehensive tracking and notification features, enhancing the post-purchase experience and building trust. With its advanced features and benefits, we recommend ReturnGO Returns & Exchanges for businesses looking to streamline and simplify their returns process, save time, and enhance customer satisfaction.

On the other hand, Return Prime: Exchange & Refund offers a sophisticated and intuitive solution for centralized returns management. It seamlessly integrates with popular logistics and 3PL providers, optimizing returns operations. Additionally, the app enables prompt dispatch of return labels and facilitates store credit refunds, ensuring a convenient and efficient returns process. With its ability to seamlessly migrate from other returns management apps, Return Prime is a recommended choice for businesses looking to enhance operational agility, customer experience, and returns handling.

Attribute
ReturnGO Returns & Exchanges Shopify AppReturnGO Returns & Exchanges
Return Prime: Return β†’ Revenue Shopify AppReturn Prime: Return β†’ Revenue
Average Rating 4.9 out of 5 5 out of 5
Number of Reviews 318 712
Estimated Installs 2357 2618
Min Price $17.00 $0.00
Max Price $850.00 $99.99
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