bitChat WhatsApp Inbox & CS

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Connect with customers on WhatsApp for seamless e-commerce communication. Unlimited agents + chatGPT integration.
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What Owlfred thinks...

bitChat is a fantastic tool to build deeper relationships with your customers through WhatsApp, with unlimited agents and chatGPT integrations to enhance your communication.

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
April 17, 2024

Build Deeper Customer Connections with WhatsApp & AI Assistance

Find it on the Shopify App StoreFind it on the Shopify App Store
bitChat is your central hub for all WhatsApp e-commerce communication needs. Compile your sales, marketing, and customer support activities to a single WhatsApp number. Enjoy our native integration with Shopify, share your WhatsApp inboxes with your team, create your smart chatbot and customize your own WhatsApp widget. Now, we are integrating it with chatGPT to be your co-pilot AI Assistant for Customer Support.

Steer your online store toward customer communication proficiency with a pioneering Shopify application designed especially for seamless integration with WhatsApp. In an e-commerce environment, where personalised communication is the key to customer satisfaction, this app unifies your sales, marketing, and customer service through a single WhatsApp number, acting as a centralized hotspot.

With an effortless blend into the Shopify ecosystem, this application introduces a valuable opportunity for team collaboration. Share your WhatsApp inboxes with your team members, fostering improved coordination and efficiency. The app's added charm lies in its intelligent chatbot function, which can be custom-tailored to suit your business needs, adding an extra layer of convenience for your customers.

As a cherry on top, reimagine your online support system with a cutting-edge AI assistant. The app seamlessly integrates with chatGPT, introducing an AI co-pilot for Customer Support. Transform your customer interaction process with a more human, empathetic, and intelligent experience. This tool substantially alleviates the demanding responsibility of customer support, leaving your team members free to handle more complex strategic roles. With this application on board, relish in enhanced customer support, increased efficiency, and an elevated customer experience.

Features

Allow customers to discover your business using WhatsApp widget
Work with your team & support customers from one WhatsApp number
View Shopify orders within bitChat's dashboard
Recommend products to customers directly from bitChat's dashboard
Save time & provide faster responses with a Chatbot powered by chatGPT

Benefits

Increase team collaboration and efficiency by seamlessly sharing WhatsApp inboxes, fostering improved coordination and enhancing response time.
Enhance customer support quality and efficiency by integrating a cutting-edge AI assistant, reducing the workload on customer support teams and allowing them to focus on more strategic roles.
Improve customer experience and satisfaction by providing personalized communication through a single WhatsApp number, leading to higher customer retention and increased sales.

About the Vendor

bitbybit
9358 Hillside Cv, Rancho Cucamonga, CA, 91737, US
Visit Vendor Website

Works with

Checkout , WhatsApp, Stamped.io, WhatsApp API, instagram, chatgpt

Pricing

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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Whoa there, Shopify folks! Feast your eyes on bitChat WhatsApp Inbox & CS, an app that is destined to elevate your commerce communication to owl-mazing heights! By transforming your WhatsApp into a central hub, bitChat takes charge in harmonizing your sales, marketing, and customer support activities under one roof - or should I say, under one number. Its real hoot is the seamless integration with Shopify and chatGPT, which shakes up your team collaboration and customer service efficiency. Stay atop of your Shopify orders or recommend products without ever leaving bitChat's user-friendly dashboard. Quicker responses, smarter chatbot, and customable WhatsApp widgets? Hoot yeah, it's all here! Although it's relatively new with only a pair of reviews, it's swooped up a perfect 5-star rating. Plus, it's a free app - making it risk-free for you to dip your talons into. So, looking to build a deeper relationship with your customers or have unlimited agents, all through WhatsApp? Might be time to perch on bitChat, for a spin!

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Frequently Asked Questions

How do I engage customers on WhatsApp?
Engaging customers on WhatsApp involves proactive communication. Sharing updates, answering queries in real time, using WhatsApp status for promotional content are some of the ways to engage customers on WhatsApp
How do I reach customers on WhatsApp?
To reach customers on WhatsApp, you require their consent and phone number. Post this, you can reach out to them individually or create a broadcast list to send messages to multiple people at once
How can I use WhatsApp for customer support?
WhatsApp can be highly effective for customer support. You could provide real time responses, share order updates and resolution of complaints. With features like location sharing and multimedia support, it becomes a versatile tool for customer support
How can I target customers on WhatsApp?
WhatsApp doesn't offer direct options for targeting. However, you can segment your audience, create separate lists based on purchase history or user behavior and send personalized messages. Remember, for unsolicited messages, you have to have user consent

Shopify App Comparison: bitChat WhatsApp Inbox & CS vs Dondy: WhatsApp Marketing+Chat - which is better?

When comparing bitChat WhatsApp Inbox & CS and Dondy: WhatsApp Marketing+Chat, we can see that both apps offer valuable tools for businesses to enhance customer communication and improve sales and marketing efforts through WhatsApp integration. However, there are key differences that set these apps apart.

bitChat WhatsApp Inbox & CS provides a centralized hotspot for sales, marketing, and customer service, allowing businesses to share WhatsApp inboxes with team members and improve coordination and efficiency. With its intelligent chatbot function and integration with chatGPT, businesses can provide personalized and intelligent customer support, freeing up team members to focus on strategic roles. This app offers enhanced customer support, increased efficiency, and an elevated customer experience.

On the other hand, Dondy: WhatsApp Marketing+Chat focuses on unlocking the potentials of WhatsApp as a marketing tool. It offers a suite of tools for recovering abandoned carts, launching revenue incrementing messaging campaigns, and engaging customers with personalized automated messages. Additionally, it provides an integrated WhatsApp chat widget for instant customer queries. This app allows businesses to amplify their growth through chat-based marketing and build relationships with customers.

Overall, both apps provide valuable capabilities for businesses, but with different focuses. If you're looking for a comprehensive solution for sales, marketing, and customer service, bitChat WhatsApp Inbox & CS is the way to go. However, if you want to leverage WhatsApp for marketing purposes and improve customer engagement, Dondy: WhatsApp Marketing+Chat is the recommended choice.

Attribute
bitChat WhatsApp Inbox & CS Shopify AppbitChat WhatsApp Inbox & CS
Dondy: WhatsApp Marketing+Chat Shopify AppDondy: WhatsApp Marketing+Chat
Average Rating 5 out of 5 4.9 out of 5
Number of Reviews 4 688
Estimated Installs 17 18133
Min Price $0.00 $0.00
Max Price $0.00 $39.99
Works With Checkout , WhatsApp, Stamped.io, WhatsApp API, instagram, chatgpt
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