DeskMoz ‑24x7 Live Chat Agents

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Real-time support from expert chat agents for your Shopify store, 24/7.
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What Owlfred thinks...

DeskMoz provides 24/7 live chat agents who expertly handle your customers' sales and support inquiries, ensuring exceptional customer service round the clock!

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
July 14, 2024

Boost Your Sales and Support with 24/7 Live Chat Agents

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Experience the ease of unflagging customer interaction with a robust live chat service that operates around the clock. This app employs a dedicated team of proficient Live Chat Agents ready to answer your clientele's inquiries and handle their issues at any hour, every day through live chat, email and social media.

These are not outsourced agents; they are an in-house team gifted with exceptional customer support skills. Whether it's replying to an email query, engaging a potential customer over social media, or handling a real-time concern via live chat, these agents are well-equipped to provide professional and full time customer support.

Beyond just customer interaction, this app also allows agents to manage the store's CMS and back-end functionalities for seamless order tracking, modification, replacement, and refunds. It's not just a customer interaction hub, it's a powerful tool for effective eCommerce customer management.

Revolutionize your customer support by bringing an unwavering round-the-clock service, adept live agents, and comprehensive store management. Experience a new horizon in eCommerce assistance and give your store the edge it needs with 24/7 Live Chat Agents.

Features

Experience 24/7 Fully Managed In-house Team of Professional E-Commerce Live Chat Agents
Provide Incredible Omnichannel Customer Support on Live Chat, Email & Social Media
Get Chat Agents' Complete Custom Training & Deployment in Just 48-72 Hours
Achieve FRT & ART >35 Seconds and Industry's Best CSAT, SLA, CES & NPS
Utilize Free Highly Customizable Live Chat Software & Setup

Benefits

Increase customer satisfaction and retention by providing round-the-clock customer support through live chat, email, and social media
Improve average resolution time and customer service performance metrics with fast initial response time (FRT) and high customer satisfaction (CSAT) ratings
Save time and resources by allowing live chat agents to manage store CMS and back-end functionalities for seamless order tracking, modification, replacement, and refunds.

About the Vendor

Activant
609, 610 Mansarovar Plaza, Madhyam Marg, Mansarovar, JAIPUR, RJ, 302020, IN
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609, 610 Mansarovar Plaza, Madhyam Marg, Mansarovar, JAIPUR, RJ, 302020, IN Map

Works with

Zapier, Hubspot

Pricing

From $199/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
199.00
MaximumΒ Price:
$
5994.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

As a well-versed owl in the Shopify forest, I've taken a detailed look at DeskMoz - 24x7 Live Chat Agents. The perfect app for those of you who want seamless customer service without lifting a feather. This app fields a managed team of chat agents ready to swoop in and help your customers day and night. Their stellar lineup of 200+ agents specializes in e-commerce customer support and will handle not only live chats, but also emails and social media inquiries. What's more, they are trained and ready to go within 48-72 hours of you setting up the app! They manage your store's CMS & backend concerns, dealing with order tracking, modification, replacement, refunds, etc. Quite impressive, right? The quick response and resolution times are top-notch in the industry, as shown by their excellent CSAT, SLA, CES, and NPS scores. There's even a customizable live chat software set up that's included in this app's features. Starting at $199 a month, the price might make smaller shop owners balk, but the top-tier customer service does add significant value. Be sure to utilize the 10-day free trial to see for yourself! With universally high ratings though sometimes limited reviews, DeskMoz seems to be a smart choice for businesses keen on providing exceptional omnichannel customer support.

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Frequently Asked Questions

What is the role of a live chat support agent in sales?
A live chat support agent plays a crucial role in sales by providing immediate assistance to customer inquiries, guiding them through purchasing decisions, and helping resolve any hesitation that may prevent a purchase.
How does live chat contribute to improving customer service?
Live chat improves customer service by providing instant answers to customer queries, offering real-time assistance, and creating a personalized experience which can significantly enhance customer satisfaction and loyalty.
What are the responsibilities of a live chat support agent?
A live chat support agent provides immediate assistance to customer's inquiries, handles complaints, guides through the purchasing process, and improves customer engagement by providing personalized advice.
What are the key skills to be a successful live chat agent?
To be a successful live chat agent you need strong communication skills, an understanding of the product or service, ability to respond quickly, and a customer-centric approach to effectively engage with customers and resolve their queries.

Shopify App Comparison: DeskMoz ‑24x7 Live Chat Agents vs Pushdaddy WhatsApp, Live Chat - which is better?

The DeskMoz - 24x7 Live Chat Agents app is a powerhouse for eCommerce customer management. With a dedicated team of in-house live chat agents, this app provides round-the-clock customer support through live chat, email, and social media. Not only do the agents excel in customer interaction, but they also have the capability to manage store CMS and back-end functionalities, enabling seamless order tracking, modification, replacement, and refunds. This app is a game-changer for boosting customer satisfaction and retention, improving resolution time, and optimizing overall customer service performance.

On the other hand, the Pushdaddy WhatsApp, Live Chat app offers a versatile solution for customer communication and marketing automation. With seamless switching between WhatsApp and live chat, multiple operators can handle multiple queries simultaneously. The app also features automation tools like order confirmations and abandoned cart recovery to drive successful conversions. Additionally, it incorporates FAQ answers for instant clarifications, and integrates Facebook Messenger and Instagram for social media marketing. With push notifications and various other features, this app allows for enhanced customer service, easy communication, and seamless marketing automation.

Both apps have unique strengths and capabilities. If your focus is on providing comprehensive eCommerce customer support, managing store functionalities, and optimizing customer service performance, we recommend the DeskMoz - 24x7 Live Chat Agents app. However, if you're looking for a tool that excels in customer communication, marketing automation, and social media integration, the Pushdaddy WhatsApp, Live Chat app is the way to go. Consider your specific needs and goals to choose the app that best aligns with your business objectives.

Attribute
DeskMoz ‑24x7 Live Chat Agents Shopify AppDeskMoz ‑24x7 Live Chat Agents
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 5 out of 5 4.3 out of 5
Number of Reviews 4 4183
Estimated Installs 0 38014
Min Price $199.00 $0.00
Max Price $5994.00 $0.00
Works With Zapier, Hubspot Facebook, Instagram, Whatsapp, Messenger, Telegram
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