Last Updated:
July 7, 2024

Increase Sales and Improve Customer Engagement with Live Chat

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Experience real-time interaction with customers and amplify your sales through the power of a comprehensive live chat and help desk app. This tool grants you the ability to instantly engage with visitors to your online store, welcome them through tailored chat invitations, or conveniently wait for them to initiate a dialogue themselves.

What sets this app apart is its unique feature that allows you to visualize customers' shopping carts. With this visibility, understanding your customer's preference becomes a breeze, enabling you to suggest complementary items promptly and effectively. It doesn't stop there, this feature serves dual purposes by also promoting increased average order values.

But it keeps getting better: the built-in inventory browsing functionality lets you peruse your store's product arsenal directly within the app itself. This robust feature allows you to send interactive product recommendations, narrowing down the information overload that customers often face and guiding them towards a satisfying purchasing decision.

With all these features combined, this app not only offers seamless transactions but also enhances client interaction, personalizing each customer journey and improving overall customer satisfaction. Remember, a satisfied customer is a returning customer.

Features

Engage customers with coupons, deals, and announcements to boost sales and customer engagement
Provide product recommendations via chat for personalized shopping experiences and increased sales
Access customers' order & event history during conversations for more tailored assistance
Visualize customers' shopping carts upon chatting to offer complementary items and enhance average order values
Connect with customers anytime through asynchronous communication for convenient engagement.

Benefits

Visualize customers' shopping carts to suggest complementary items, increase average order values, and personalize the shopping experience
Browse and send interactive product recommendations, leading to more informed purchasing decisions and reducing information overload
Seamless transactions and enhanced client interaction, resulting in improved customer satisfaction and higher customer retention

About the Vendor

TEXT SA
Zwycięska 47, Wroclaw, 53-033, PL
Visit Vendor Website
Zwycięska 47, Wroclaw, 53-033, PL Map

Works with

Checkout , Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

Pricing

From $24/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
19.00
Maximum Price:
$
59.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

2 review in the last 30 days.

2 reviews in the last 30 days.

1 review in the last 90 days.

1 reviews in the last 90 days.

Install Trend Insights

335 install in the last 30 days.

335 installs in the last 30 days.

551 install in the last 30 days.

551 installs in the last 30 days.

Owlfred Review

Hoot hoot! LiveChat is a fantastic app for Shopify merchants looking to enhance customer communication. With 2917 installs and an average rating of 4.1 from 44 reviews, this app enables real-time and asynchronous interactions with customers, helping you provide personalized assistance and increase average order value. Features like browsing store inventory, sending product recommendations, and accessing customer carts make it a valuable tool for engaging customers. At $19/month, LiveChat offers great value for its functionalities in the chatsupport and ticket management categories. Overall, I recommend LiveChat for merchants seeking to boost customer engagement and sales!

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Frequently Asked Questions

How can live chat improve customer engagement?
Live chat improves customer engagement by allowing instant communication between businesses and their customers. It offers real-time problem-solving and answers to inquiries, enhancing the overall customer experience.
Can live chat really increase sales?
Live chat can directly impact sales by addressing customer queries promptly and efficiently. It can also recommend products and services based on customer interaction, leading to potential sales.
What are the benefits of live chat for customer service?
Live chat aids in providing swift and efficient customer service. It allows customers to get immediate assistance without searching for contact information or waiting for email responses.
How can live chat impact my products?
Live chat can positively impact your products by collecting customer feedback in real time. It helps businesses understand customers' perspectives and make necessary adjustments to improve their products.

Shopify App Comparison: LiveChat: Live Chat App vs Pushdaddy WhatsApp, Live Chat - which is better?

When comparing the LiveChat: Live Chat App and the Pushdaddy WhatsApp, Live Chat App, it's clear that both apps excel in enhancing customer communication and engagement. However, there are some key differences that set them apart.

The LiveChat: Live Chat App sets itself apart with its unique capability to visualize customers' shopping carts. This feature allows you to understand your customers' preferences and suggest complementary items promptly, ultimately increasing average order values. Additionally, the built-in inventory browsing functionality lets you browse your store's product arsenal directly within the app, making it easier to send interactive product recommendations and guide customers towards informed purchasing decisions. With the seamless transactions and enhanced client interaction offered by this app, overall customer satisfaction is improved, leading to higher customer retention.

On the other hand, the Pushdaddy WhatsApp, Live Chat App stands out with its automation features tailored specifically for Shopify stores. From order confirmations to abandoned cart recovery, each interaction is designed to drive successful conversions and enrich the customer's buying journey. This app also offers additional elements such as FAQ Answers, instant order status updates, and integration with social media platforms like Facebook Messenger and Instagram. With push notifications and the ability to implement a chatbot, this app provides an all-encompassing solution for enhanced customer service, easy communication, and seamless marketing automation.

Both apps offer valuable features and benefits, but the LiveChat: Live Chat App shines in personalized customer interactions and increasing average order values. On the other hand, the Pushdaddy WhatsApp, Live Chat App provides a comprehensive solution for automation and marketing, enabling businesses to streamline their customer communication and drive successful conversions. Depending on your specific needs and priorities, we recommend considering either of these apps to enhance your customer engagement and overall business success.

Attribute
LiveChat: Live Chat App Shopify AppLiveChat: Live Chat App
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 3.9 out of 5 4.3 out of 5
Number of Reviews 47 4186
Estimated Installs 3513 37338
Min Price $19.00 $0.00
Max Price $59.00 $0.00
Works With Checkout , Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram Checkout , Facebook, Instagram, Whatsapp, Messenger, Telegram
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