Last Updated:
September 26, 2024

Streamline Customer Support with Two-Way Business Texting

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Experience unparalleled communication with customers through the power of SMS with this texting platform. Simplify client interactions, streamline operations and facilitate faster responses with a powerful texting tool that integrates smoothly with your existing business setup. The app enables your team to text using your business number, right from Shopify's admin, POS, email, mobile phones and even popular business messaging platforms.

Why wrestle with lengthy emails, inconvenient calls, and restrictive live chat platforms when you can leverage the convenience, speed, and simplicity of texting? This app efficiently addresses the common drawback of live chats that tie customers to their browsers, waiting for updates. Instead, it ensures continued communication even when the client navigates away from your store.

With this texting platform, your business won’t just keep up with the fast-paced digital world, but stay a step ahead. It provides a refreshing and seamless communication experience that customers prefer and businesses need. Bridge the gap between effective communication and profitable customer relationships by integrating this app into your business model today.

Features

Text from your business number or obtain a number from the app
Automate replies, CSAT score collection, and review requests for improved customer satisfaction
Compliance engine to verify texting only interested customers
Seamless integration with popular business messaging platforms like Zendesk and Slack for efficient communication
Text from Shopify's admin, POS, and email using your business number

Benefits

Send and receive texts using your business number from various platforms like Shopify's admin, POS, and email
Streamline customer interactions with auto-replies, CSAT scores, and review requests to enhance customer satisfaction
Maintain compliance by texting only interested customers, ensuring efficient communication and building profitable relationships

About the Vendor

OwnerListens Inc
771 18th ave, Menlo Park, CA, 94025, US
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771 18th ave, Menlo Park, CA, 94025, US Map

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Pricing

$25/month. Free trial available.
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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Whooo's there? It's Owlfred here with a roundup on Message Mate Texting Platform by OwnerListens Inc. This Shopify app is a real hoot with an impressive 4.9 average rating from 15 reviews! It lets you flap your wings in customer service by integrating business texting into your service palette. It offers seamless integration with top business platforms such as Zendesk, Facebook Messenger, HelpScout, Freshdesk, Slack, and Gorgias. With this app, texts can be sent from your business number directly from the Shopify admin, POS, email, cellphones, or helpdesk software; it's as breezy as flying on a calm night. Not only does texting offer speed, simplicity, and convenience, but it also keeps the conversation going long after the customer has left your store. The app also assures compliance, so you'll only be texting customers who are actually interested -- no annoyances there! At $25/month it might seem a bit lofty a perch, but with auto-replies, CSAT scores, and review requests, you're surely getting your worm's worth. This clever app sits comfortably in the 'chat' category, and while it might be light on features, it's heavy on usability and effectiveness. Give their 14-day free trial a whirl, I deem this a firm recommendation for all Shopify merchants looking to uplift their customer support game.

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Frequently Asked Questions

How does two-way messaging benefit my business?
Two-way messaging can improve your customer communication by allowing real-time interaction. With this service, you can answer queries immediately, provide tailored customer service, and build stronger relationships.
What is a 2 way SMS service?
A 2-way SMS service facilitates a conversation between a business and its customers, allowing messages to be both sent and received. This interactive feature elevates customer engagement and allows issues to be addressed in a timely manner.
Can businesses legally text customers?
Yes businesses are allowed to text customers, provided they have their explicit consent. It's also necessary for businesses to follow regulations related to text marketing, like providing opt-out options for recipients.
What are some drawbacks of using text messages in a business setting?
Despite its efficiency, text messaging for business can have its drawbacks. These can include the potential for messages to be overlooked, limitations in conveying complex information, or customers becoming overwhelmed if they receive too many messages.

Shopify App Comparison: Message Mate Texting Platform vs Pushdaddy WhatsApp, Live Chat - which is better?

When comparing Message Mate Texting Platform and Pushdaddy WhatsApp, Live Chat, both apps offer powerful communication capabilities that can enhance customer interactions. However, there are some key differences between the two that may influence your decision.

Message Mate Texting Platform focuses on the convenience, speed, and simplicity of texting as a communication tool. It allows your team to text using your business number from various platforms, including Shopify's admin, POS, and email. The app also integrates smoothly with popular business messaging platforms like Zendesk and Slack, making communication more efficient. With features like automating replies, collecting CSAT scores, and sending review requests, you can streamline customer interactions and enhance customer satisfaction. The app also ensures compliance by verifying and texting only interested customers. Overall, Message Mate Texting Platform offers a seamless and refreshing communication experience that can help your business stay ahead.

On the other hand, Pushdaddy WhatsApp, Live Chat offers a more comprehensive approach to customer communication and marketing automation. Besides seamless switching between WhatsApp and Live Chat, the app provides automation features tailored for Shopify stores, such as order confirmations and abandoned cart recovery. It also includes helpful elements like FAQ Answers, allowing customers to get instant clarifications. Additionally, Pushdaddy enables you to integrate Facebook Messenger and Instagram for social media marketing, expanding your outreach and keeping customers informed about promotions. With features for review collection, tracking updates, and chatbot implementation, Pushdaddy offers an all-encompassing solution for customer service, communication, and marketing automation.

Both apps have their strengths and can greatly benefit businesses, but depending on your specific needs and preferences, you may lean towards one over the other. We recommend Message Mate Texting Platform for its focus on simplicity and efficient communication across various platforms, which can be particularly useful if your business heavily relies on text-based interactions. However, if you're looking for a more comprehensive solution that encompasses customer communication, marketing automation, and social media engagement, Pushdaddy WhatsApp, Live Chat may be the better choice for you.

Attribute
Message Mate Texting Platform Shopify AppMessage Mate Texting Platform
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 4.9 out of 5 4.3 out of 5
Number of Reviews 15 4191
Estimated Installs 0 34754
Min Price $25.00 $0.00
Max Price $25.00 $0.00
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