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Last Updated:
October 9, 2024

Boost Trust with Automated SMS Review Collection for Your Store

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Collecting customer insights has never been more seamless. This app employs a smart SMS-based technique to facilitate immediate feedback from customers post-purchase, significantly enhancing engagement and conversion rates. The functionality allows merchants to proactively address negative reviews, fostering a secure and satisfactory shopping experience. Its integration with prominent platforms like Trustpilot and Google helps in consolidating your store's reputation across multiple channels, amplifying visibility and credibility. User-friendliness stands at the forefront, with a straightforward interface designed for effortless navigation. With personalized messaging options, every interaction feels unique to the customer, nurturing relationships and encouraging loyalty. Elevate your feedback collection process today, ensuring that every voice is heard and every experience is addressed. This tool transforms customer responses into valuable assets, driving improvements and sustained success in the Shopify marketplace.

Features

Automate post-purchase SMS sending process for seamless customer engagement
Utilize Smart Review Routing to redirect reviews below 5 stars for proactive response
Integrate with Trustpilot and Google to boost online credibility
Enhance store ranking with authentic reviews for improved SEO and Google Quality Score
Transform raw feedback into actionable insights for enhanced customer service and product quality.

Benefits

Automate review requests to drive customer engagement and collect valuable feedback
Redirect positive reviews to platforms like TrustPilot to enhance online credibility
Transform raw reviews into actionable insights to improve customer service and product quality

About the Vendor

Scaly
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Pricing

Price: Free
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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

2 review in the last 30 days.

2 reviews in the last 30 days.

2 review in the last 90 days.

2 reviews in the last 90 days.

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Owlfred Review

Designed to build trust and shine your Shopify store's reputation in the best light, Review Collect by Scaly is an efficient app that automates review collection and smart routing of feedback. Still fresh on the block, this app doesn't disappoint. While it's not as well-known yet (alas, we couldn't track the installs) it received an outstanding average rating of 5 from its first 3 reviewers. Review Collect assists in strategically gathering and implementing customer feedback to stimulate your store's growth. It's a free app that provides merchants with automated SMS requests, fully customizable review pages, and strategically routes positive feedback to platforms like TrustPilot, leaving you to consider all the constructive feedback personally. That's right, all the mighty good gets shared far and wide, enhancing your customer relations and store's success along the way. Suitable for stores wishing to tailor the feedback experience to their brand, and those fond of a smart review analysis, this app falls under the product reviews category, and it's your ticket to understanding your clientele better. Remember, authentic feedback is golden!

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Frequently Asked Questions

How can Review Collect by Scaly streamline my feedback process?
Review Collect by Scaly provides easy-to-use tools that automate the feedback collection process, such as customer surveys and automated email responses. This reduces the manual workload and helps you collect feedback consistently.
What methods does Review Collect by Scaly use to collect feedback?
Review Collect uses automated email surveys and on-site feedback collection widgets to gather customer feedback. This dual approach ensures comprehensive feedback data that goes beyond just purchase feedback.
How can I use Review Collect to gather product-related feedback?
Review Collect can be used to send automated emails to customers asking them to review products they have purchased. This feedback can then be used to improve product quality, design and marketing strategy.
How does Review Collect help in tracking customer feedback?
Review Collect comes with a robust dashboard that collates all customer feedback and presents it in an easy-to-understand format. This allows you to track feedback trends, manage customer responses and derive actionable insights.

Shopify App Comparison: Review Collect by Scaly vs Stamped Product Reviews & UGC - which is better?

When comparing Review Collect by Scaly and Stamped Product Reviews & UGC, we find that both apps offer powerful features to optimize customer feedback and enhance business performance. Review Collect specializes in curating and managing customer feedback for Shopify merchants, automating review requests and redirecting positive reviews to platforms like TrustPilot for improved online credibility. It also transforms raw reviews into actionable insights, helping businesses improve customer service and product quality. On the other hand, Stamped Product Reviews & UGC offers a comprehensive suite of engagement tools, including NPS surveys and captivating photo & video reviews. It also features a Community Q&A function for interactive conversations and inbuilt moderation tools for easy management of customer feedback.

While both apps share the goal of leveraging customer feedback to drive business growth, there are some distinctions. Stamped Product Reviews & UGC stands out with its ability to import and manage various types of user-generated content effortlessly, including product reviews, NPS, Q&A, Google Reviews, and Shoppable Instagram. It also offers integration with popular platforms like Shopify Flow and Klaviyo. On the other hand, Review Collect focuses on the specific needs of Shopify merchants and provides tailored features for the platform, such as fully customizable review pages. Ultimately, the choice between these two apps depends on the specific requirements and preferences of your business.

Based on our evaluation, we would recommend both Review Collect by Scaly and Stamped Product Reviews & UGC. Review Collect provides a streamlined solution for Shopify merchants looking to automate review requests and gather actionable insights. Stamped Product Reviews & UGC, on the other hand, offers a comprehensive suite of engagement tools and user-generated content management features. By leveraging the strengths of both apps, businesses can enhance their customer engagement, improve product quality, and ultimately drive measurable growth.

Attribute
Review Collect by Scaly Shopify AppReview Collect by Scaly
Stamped Product Reviews & UGC Shopify AppStamped Product Reviews & UGC
Average Rating 5 out of 5 4.8 out of 5
Number of Reviews 12 6394
Estimated Installs 0 26472
Min Price $0.00 $0.00
Max Price $0.00 $149.00
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