Crisp ‑ Live Chat & AI Chatbot

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Streamline e-commerce customer support with central channels and AI chatbot integration.

What Owlfred thinks...

Crisp is an essential e-commerce helpdesk tool that streamlines your customer communication across multiple channels, making it easier to connect with your buyers and provide exceptional support.

This is a great Shopify app that will help you grow your Shopify store faster!

How does this app compare?

Our team of resident Shopify nerds have reviewed 1000s of Shopify apps to help you make the best decision. Compare the top apps against your need below.
Last Updated:
April 19, 2024

Centralize customer support, engage with buyers instantly, sync e-commerce data

Find it on the Shopify App StoreFind it on the Shopify App Store
Crisp is an e-commerce helpdesk that helps small and medium-sized online stores around the world instantly connect with buyers or prospects who are waiting for help. With its rapidly evolving suite of tools, Crisp helps Shopify store owners navigate the omnichannel revolution thanks to chatbot, live chat and other dedicated e-commerce features. Take advantage of chatbots, live chat, and other features to create the perfect experience for your e-commerce store.

Optimize your customer support strategies with an intuitive e-commerce helpdesk app that caters specifically to small and medium-sized online stores. Seamlessly interact with consumers in real-time, providing immediate assistance and nurturing prospective leads – all from a single, user-friendly platform.

This sophisticated tool comes equipped with an intelligent chatbot functionality that handles initial customer engagement, instantly connecting with site visitors. It streamlines interaction, answering queries, and increasing conversion likelihood. The app also features a live chat option, allowing your team to personally converse with customers, catering to their needs while adding a personal touch to your online service.

Equipped to deal with the fast-paced omnichannel landscape, this comprehensive solution proves an asset for any online retailer looking to improve their customer service and boost the overall shopping experience. Its tailored e-commerce features make it more than just a simple chat tool – it's a nurturing module designed to maximize customer satisfaction and conversion rates for your online store.

Utilize this cutting-edge app to craft the ultimate consumer experience, guiding your visitors seamlessly from the browsing phase into becoming loyal customers. Don't just build an online store – build an experience.


Centralize 12 channels for customer interactions, including emails, live chat, Instagram DM, Messenger, and Phone
Easily transition between AI bots and human support for a personalized customer experience
Create a dedicated FAQ page integrated with chatbots for efficient problem-solving
Utilize pre-built scenarios in the chatbot builder to streamline customer issue resolution
Quick installation on Shopify in just 30 seconds for immediate customer support capabilities


Increase conversion rates by providing real-time assistance and nurturing leads with an intelligent chatbot and live chat option
Streamline customer interactions across multiple channels, saving time and improving overall shopping experience
Maximize customer satisfaction and guide visitors seamlessly from browsing to loyal customers with tailored e-commerce features

About the Vendor

2 Boulevard de Launay, Nantes, 44100, FR
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2 Boulevard de Launay, Nantes, 44100, FR Map

Works with

Zapier, (ex integromat), Aircall, Slack, WhatsApp, Instagram


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Owlfred Review

Hoo-boy! The "Crisp ‑ Live Chat & Chatbot" app is like a hoot-party for your Shopify store. This savvy owl has seen few such wonderful tools that manage to centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform. Hooting high with an average rating of 4.7 by its 19 reviewers, this app is like a treasured feather in your Shopify cap! It's a robust e-commerce helpdesk that connects you instantly with chirpy customers and potential buyers hooting for help. The super handy chatbot and live chat give your store a wing-up, navigating the omnichannel revolution like a smooth night flight. The app's got a whole parliament of features like the AI bots that can easily handover to humans - talk about the best of both worlds! Plus, it's got a dedicated FAQ page builder with chatbots, and a chatbot builder pre-loaded with scenarios. Fly over and install the Crisp Live Chat & Chatbot on Shopify in just 30 seconds. Free plan available, so you can try before you go for the full nest pack! Most assuredly, this owl highly recommends it for any wise merchant looking to enhance their e-commerce customer interactions in a jiffy!

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Frequently Asked Questions

Can this app be used for real-time consumer interaction?
Crisp ‑ Live Chat & AI Chatbot is designed to interact with consumers in real-time to provide immediate assistance and engage prospective leads.
What features does this app have to boost my online store's conversion rates?
The app includes intelligent chatbot functionality for initial customer engagement, a live chat option for personalized customer interaction and it's equipped to handle the fast-paced omnichannel landscape, all of which can increase the likelihood of conversion.
Is this tool beneficial for small and medium-sized online stores?
The app is designed specifically to benefit small and medium-sized online stores by streamlining customer interaction, nurturing leads and improving overall customer satisfaction.
Is this a simple chat tool or does it offer more?
While it does provide chat support, Crisp ‑ Live Chat & AI Chatbot offers much more than just a simple chat tool. It is designed as a comprehensive solution for improving the shopping experience, making it an asset for online retailers.

Shopify App Comparison: Crisp ‑ Live Chat & AI Chatbot vs Pushdaddy WhatsApp, Live Chat - which is better?

We have reviewed two exceptional apps that focus on enhancing customer communication and improving the overall shopping experience. Crisp - Live Chat & AI Chatbot is a comprehensive solution specifically designed for small and medium-sized online stores. With its intelligent chatbot functionality, it efficiently handles initial customer engagement and streamlines interactions, increasing conversion likelihood. The app also features a live chat option, allowing personalized conversations with customers, adding a personal touch to the online service. Crisp offers tailored e-commerce features, making it a nurturing module to maximize customer satisfaction and conversion rates. It centralizes 12 channels for customer interactions, including live chat, emails, and social media platforms, ensuring seamless communication across multiple channels. The app also provides pre-built scenarios in the chatbot builder, streamlining customer issue resolutions. With quick installation on Shopify, Crisp immediately augments customer support capabilities, increasing conversion rates and improving overall shopping experiences.

On the other hand, Pushdaddy WhatsApp, Live Chat offers effortless customer communication and marketing automation. The app seamlessly switches between WhatsApp and Live Chat, allowing engaging and responsive conversations. It specializes in automation features specifically tailored for Shopify stores, such as order confirmations and abandoned cart recovery, resulting in successful conversions. Pushdaddy also incorporates critical elements like FAQ Answers, providing instant clarifications to common queries. The app easily integrates Facebook Messenger and Instagram, expanding social media marketing capabilities. With push notifications, it extends outreach and keeps customers informed about the latest offerings and promotions. Pushdaddy is an all-encompassing tool that facilitates review collection, tracking updates, sign-up forms, and more. It acts as a bridge between the store and customers, offering enhanced customer service, easy communication, and seamless marketing automation.

Both Crisp and Pushdaddy excel in their respective capabilities and features, providing immense value to online retailers. While Crisp focuses on comprehensive customer support and nurturing leads, Pushdaddy emphasizes effortless communication and marketing automation. Depending on your specific requirements and priorities, you can choose either app to enhance your customer service, improve communication, and drive successful conversions.

Crisp ‑ Live Chat & AI Chatbot Shopify AppCrisp ‑ Live Chat & AI Chatbot
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 4.5 out of 5 4.3 out of 5
Number of Reviews 21 4169
Estimated Installs 2040 40107
Min Price $0.00 $0.00
Max Price $95.00 $0.00
Works With Zapier, (ex integromat), Aircall, Slack, WhatsApp, Instagram Facebook, Instagram, Whatsapp, Messenger, Telegram
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