Channels ‑ web calls and ivr.

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Build your own contact center in minutes and improve customer experience with Channels - web calls and IVR.
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What Owlfred thinks...

With Channels, you can quickly set up your own contact center and provide seamless customer service with IVR, call recordings, and easy contact creation features.

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
May 1, 2024

Build your own contact center in minutes with Channels app!

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Optimize real-time customer connectivity with this robust communication tool. Tailored specifically for Shopify merchants requiring an efficient phone system, the app design allows seamless setup in under five minutes. It's perfect for businesses of every size, offering a unique business number from over 60 countries, ensuring far-reaching communication.

The app is not just about making and receiving calls across the globe; it's a means to store crucial business information. Every conversation gets automatically logged and archived. This feature ensures that no important details slip through the cracks, lending a great deal to effective customer service management.

Trial the app and explore the range of features that can transform your customer communication strategy. Enhance customer interaction, deepen relationships and evolve, all while keeping crucial conversations intact. Get started on the journey to better customer engagement with this unparalleled phone system app.

Features

Set up IVR to connect customers with the right agent
Record calls and easily download them for future reference
Automatically create contacts after each call to keep customer details organized
Unique business number available in over 60 countries for expanded reach
All conversations are logged and archived to ensure no important details are missed

Benefits

Increase real-time customer connectivity with a unique business number from over 60 countries, expanding your reach and potential customer base
Automatically log and archive all conversations to ensure no important details are missed, improving customer service management and effectiveness
Transform your customer communication strategy by enhancing interaction and deepening relationships, leading to better customer engagement and evolving business success

About the Vendor

Channels
sw. MikoΕ‚aja 8-11, Wroclaw, 50-125, PL
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sw. MikoΕ‚aja 8-11, Wroclaw, 50-125, PL Map

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Pricing

We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
29.00
MaximumΒ Price:
$
75.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Hoot hoot! It's time to take a close look at Channels - a Shopify app designed to build your own contact center in no time. This app boldly suggests you can have a business phone system up and running in under 5 minutes. Quite the claim! The features of Channels include obtaining a business number from over 60 countries, call recordings and history backup, setting up an IVR for customer navigation, and easy contact creation post-call. The price leans towards the upper end of the spectrum, ranging from $29 to $75 per month, but it does offer a 7-day free trial to test the waters. Since this is a backend solution, it's tough to gauge its popularity among Shopify merchants, but the lone review lauded the app with a perfect 5-star rating. Having a robust contact center can up your customer service game enormously, so if your Shopify store relies heavily on telephone interactions, this app comes highly recommended. However, if phone interactions are a rare occurrence for your business, you might want to consider other customer support channels that could be more relevant to your customers' behaviors. Owls are all about wise decisions, remember!

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Channels ‑ web calls and ivr. Featured On Owlmix.com

Frequently Asked Questions

What does the Channels ‑ web calls and ivr app do?
The Channels ‑ web calls and ivr app is designed for Shopify merchants who need an efficient phone system. It not only enables businesses to make and receive global calls but also logs and archives every conversation to ensure that no significant details are missed.
How can the Channels ‑ web calls and ivr app aid customer service?
The app's automatic logging and archiving of every conversation can greatly enhance customer service management. No crucial details slip through the cracks, enabling improved customer interaction and relationship deepening.
Can I try the Channels ‑ web calls and ivr app before committing to a purchase?
Yes you can trial the Channels ‑ web calls and ivr app to explore its range of features and to understand how it can transform your customer communication strategy.
What can I expect from the setup process of the Channels ‑ web calls and ivr app?
The design of the Channels ‑ web calls and ivr app allows for a seamless setup process that can be completed in under five minutes. This makes it an efficient choice for businesses of all sizes.

Shopify App Comparison: Channels ‑ web calls and ivr. vs Pushdaddy WhatsApp, Live Chat - which is better?

We've evaluated two apps that both focus on enhancing customer communication and improving customer experience. Channels - web calls and IVR is a robust communication tool designed specifically for Shopify merchants. This app offers a unique business number from over 60 countries, expanding your reach and potential customer base. It also automatically logs and archives all conversations, ensuring no important details are missed and improving customer service management. With features like setting up IVR to connect customers with the right agent and recording calls for future reference, Channels provides a comprehensive solution for real-time customer connectivity.

On the other hand, Pushdaddy WhatsApp and Live Chat offers seamless switching between WhatsApp and Live Chat to keep customer conversations engaging and responsive. It provides automation features like order confirmations and abandoned cart recovery, driving successful conversions and enriching the customer's buying journey. Additionally, it includes critical elements like FAQ Answers and instant order status updates, enhancing the customer experience. Pushdaddy also goes beyond communication by offering social media integration with Facebook Messenger and Instagram, allowing for easy social media marketing.

In conclusion, both apps provide valuable features and benefits for improving customer communication and experience. Channels focuses on real-time customer connectivity with its robust phone system, while Pushdaddy offers a wider range of capabilities including automation features and social media integration. Depending on your specific needs and preferences, we recommend either Channels for a comprehensive phone system solution or Pushdaddy for a tool that integrates various communication channels and automation features.

Attribute
Channels ‑ web calls and ivr. Shopify AppChannels ‑ web calls and ivr.
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 5 out of 5 4.3 out of 5
Number of Reviews 1 4180
Estimated Installs 0 39053
Min Price $29.00 $0.00
Max Price $75.00 $0.00
Works With Facebook, Instagram, Whatsapp, Messenger, Telegram
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