Last Updated:
July 12, 2024

Stay Connected with Customers through Facebook Messaging

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Addressing customer queries in real-time on your store's platform improves brand-customer communication. Employing an efficient tool that seamlessly integrates with the widely used Facebook Messenger platform helps businesses keep the conversation alive. This tool ensures uninterrupted communication while storing the essential conversations, paving the way for more targeted marketing campaigns.

The tool also features a strategically employed notification module, a well-thought-out feature designed to remind customers about pending items in their shopping carts. A simple nudge via Facebook message can prompt customers to complete their purchase, hence accelerating the checkout process. Experience seamless communication while simultaneously gathering invaluable marketing data and enhancing conversions. Consider this your customer-care companion and sales booster rolled into one.

Features

Allow customers to send messages to your Facebook page via Messenger
Show popup with discount code to stimulate customer sign-ups
Send messages to customers when items are left in the cart
Build automated marketing campaigns through Messenger
Show detailed notifications about the order status

Benefits

Addressing customer queries in real-time on your store's platform improves brand-customer communication
Employing an efficient tool that seamlessly integrates with Facebook Messenger helps businesses keep conversations alive and store essential conversations for targeted marketing campaigns
A strategically employed notification module prompts customers to complete purchases, accelerating the checkout process while gathering valuable marketing data.

About the Vendor

Autoketing
8th Floor, Vietnam Journalists Association Building, HN, VN, 8th Floor, Vietnam Journalists Association Building, HN, VN, Hà Nội, 100000, VN
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8th Floor, Vietnam Journalists Association Building, HN, VN, 8th Floor, Vietnam Journalists Association Building, HN, VN, Hà Nội, 100000, VN Map

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Pricing

Price: Free
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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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1 reviews in the last 90 days.

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47 installs in the last 30 days.

Owlfred Review

Who doesn't want to stay connected with their customers 24/7? The Facebook Chat Box - Chatbot by Autoketing is your ultimate helper here! With a strong average rating of 4.6 out of 5, it's clear this app is a favorite for around 1097 Shopify store owners. This free tool not only allows live chats through Facebook Messenger, but also adds a layer of marketing intelligence to your operations. From sending reminders about abandoned cart items to building automated marketing campaigns through Messenger, it ensures no customer slips through the cracks. Its bonus features like subscribe popups for discount codes or detailed order confirmation messages definitely add to its appeal. The Facebook Chat Box - Chatbot nails in bridging communication gaps and enhancing customer interaction. Wise Owlfred here gives it a solid thumbs up!

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Frequently Asked Questions

How can I use a Facebook Chat Box for my Shopify store?
Facebook Chat Box is a chatbot app that can be integrated into your Shopify store. It allows you to initiate and manage conversations with your customers directly from your business page on Facebook. With this app, you ensure constant communication with your customers thereby enhancing customer service.
What makes Facebook Messenger beneficial for Shopify merchants?
Facebook Messenger allows merchants to connect with their customers in a fast and personable way. As a popular messaging platform, it can improve customer service by providing immediate answers and solutions to customer inquiries. It also has a high open-rate, making it a valuable channel for promotional campaigns and updates.
How can the Facebook Chat Box app aid in direct marketing?
Using the Facebook Chat Box app, Shopify merchants can utilize the chat feature in marketing efforts. The app provides an avenue to send personalized messages to customers, promoting new products or deals directly. It provides a unique and engaging way to build relationships and market directly to individual customers.
Can Facebook Chat Box app automate customer interaction?
Definitely. Facebook Chat Box ‑ Chatbot can automate conversations with customers on your Shopify store. It uses AI-driven chatbots to respond to common customer inquiries, freeing up your time to handle more complex issues or tasks. This enhances efficiency and boosts customer satisfaction as queries and issues are addressed promptly.

Shopify App Comparison: Facebook Chat Box ‑ Chatbot vs Pushdaddy WhatsApp, Live Chat - which is better?

We have been asked to compare two apps that both specialize in enhancing customer communication and providing marketing automation features. The first app, Facebook Chat Box - Chatbot, seamlessly integrates with Facebook Messenger and offers features such as sending messages to customers when items are left in the cart, building automated marketing campaigns, and showing detailed notifications about the order status. This tool focuses on addressing customer queries in real-time and improving brand-customer communication, while also gathering valuable marketing data. It is a reliable customer-care companion and sales booster all in one.

On the other hand, Pushdaddy WhatsApp - Live Chat offers a similar set of capabilities but with the added benefit of seamlessly switching between WhatsApp and Live Chat. This app allows for multiple operators to handle multiple queries simultaneously, ensuring every customer query is promptly attended to. It also includes automation features like order confirmations and abandoned cart recovery, taking the customer's buying journey to the next level. Additionally, Pushdaddy WhatsApp - Live Chat provides instant order status updates and quick clarifications with FAQ Answers, offering customers an enhanced experience. It even goes beyond communication, allowing integration with Facebook Messenger, Instagram, and other features like review collection and sign-up forms, providing an all-encompassing bridge between the store and customers.

Overall, both apps offer similar capabilities and benefits. However, if we had to recommend one, we would lean towards Pushdaddy WhatsApp - Live Chat due to its seamless switching between WhatsApp and Live Chat, multiple operator support, and the inclusion of additional features like FAQ Answers and integration with social media platforms. This app provides an excellent solution for enhanced customer service, easy communication, and seamless marketing automation.

Attribute
Facebook Chat Box ‑ Chatbot Shopify AppFacebook Chat Box ‑ Chatbot
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 4.4 out of 5 4.3 out of 5
Number of Reviews 505 4183
Estimated Installs 971 38014
Min Price $0.00 $0.00
Max Price $0.00 $0.00
Works With Facebook, Instagram, Whatsapp, Messenger, Telegram
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