Last Updated:
July 12, 2024

Centralize Customer Support and Boost Revenue with Gorgias

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Power your eCommerce business to new heights by providing top-notch customer service with this revenue-focused application. Whether you're a rapidly growing eCommerce merchant or an established business, this application aids in converting more shoppers and retaining them for longer periods.

Imagine having the ability to centralize all customer interactions in one place. From orders, conversations, social comments, and DMs, everything is seamlessly integrated into one customer ticket view, enabling efficient tracking and problem-solving. Take control of your eCommerce operations with an all-inclusive dashboard that presents the fuller picture.

Combat cart abandonment through the utilization of self-service resources providing instant answers. The application empowers shoppers by making solutions easily accessible, mitigating checkout friction, and stimulating sales conversions.

With the sophisticated use of dynamic Macros, you can auto-fill responses with personalized information, ensuring customers feel valued and catered to. This application not merely aids in support management, but effectively transforms your support agents into strategic sales representatives, thereby accelerating your business's revenue generation capabilities.

Providing an excellent user experience, efficient problem resolution, and fostering customer loyalty were never this straightforward. This application is set to redefine your customers' shopping experiences and drive your company's growth.

Features

Unify email, chat, voice, TikTok, Instagram & more in one inbox for seamless customer interactions
Edit, refund, duplicate, and cancel orders directly in Gorgias for streamlined order management
Resolve questions promptly with AI-powered ticket management to ensure fast responses
Gain insights into sales generation with Revenue Statistics for data-driven support team performance
Provide 24/7 support through a Help Center, chat, and website campaigns to enhance customer service

Benefits

Centralize all customer interactions in one place, from orders to social comments, for efficient tracking and problem-solving
Combat cart abandonment with self-service resources that provide instant answers, reduce checkout friction, and increase sales conversions
Utilize dynamic Macros to personalize responses, turning support agents into strategic sales representatives for accelerated revenue generation

About the Vendor

Gorgias Inc.
180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US
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180 Sansome Street, Suite 1800, San Francisco, CA, 94104, US Map

Works with

Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Pricing

From $10/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
10.00
MaximumΒ Price:
$
900.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

3 review in the last 30 days.

3 reviews in the last 30 days.

17 review in the last 90 days.

17 reviews in the last 90 days.

Install Trend Insights

302 install in the last 30 days.

302 installs in the last 30 days.

860 install in the last 30 days.

860 installs in the last 30 days.

Owlfred Review

Ah, Gorgias is a gem in the Shopify app store! With a solid 4.3 average rating from 673 reviews and a substantial 16,890 installs, this app is clearly a merchant favorite. Gorgias allows you to streamline all your customer support conversations and related orders in one place, leading to happier customers and accelerated growth. The pricing ranges from $10 to $900 per month, offering great value for the features it provides, like omnichannel support, order management, fast responses powered by AI, data-driven insights, and the ability to offer 24/7 support. With seamless integration with Shopify and over 100 other apps, Gorgias is a top choice for merchants looking to elevate their customer service game!

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Frequently Asked Questions

How does Gorgias improve chat support ticket management?
Gorgias enhances chat support ticket management by integrating several channels into one centralized platform. This allows businesses to monitor, track and respond to customer inquiries from various sources, improving response time and customer service.
How to implement an effective customer support system using Gorgias?
Implementing an efficient customer support system with Gorgias involves setting up multiple channels, training staff on the platform, and customizing workflow rules. This allows for streamlined and organized customer interactions and quick problem resolution.
Does Gorgias function as a CRM tool?
Gorgias operates as a helpdesk tool rather than a traditional CRM. It centralizes customer communications from various channels for easy management but does not offer the sales and marketing features typically found in a CRM.
Can Gorgias be part of a customer service centre strategy?
Gorgias can absolutely be a key part of a customer service centre strategy. Its ability to integrate and streamline customer communication channels makes it useful for providing efficient, seamless customer service.

Shopify App Comparison: Gorgias vs Acobot Virtual Shop Assistant - which is better?

When comparing the capabilities of Gorgias and Acobot Virtual Shop Assistant, it's clear that both apps aim to optimize the e-commerce experience and address common challenges faced by online retailers. However, Gorgias stands out with its comprehensive approach to customer service. With the ability to unify various customer interactions, including email, chat, voice, and social media, Gorgias provides a seamless and efficient way to track and solve customer issues. It also offers advanced features such as AI-powered ticket management and revenue statistics, empowering support teams to provide fast, data-driven support and drive sales conversions. Overall, Gorgias is a powerful tool for businesses looking to centralize customer interactions and enhance the customer experience.

On the other hand, Acobot Virtual Shop Assistant focuses primarily on reducing cart abandonment rates and improving email marketing campaign performance. With its AI-powered capabilities, the app guides customers through their shopping journey, ensuring engagement and completed purchases. It also encourages visitor sign-ups and boosts email list growth, overcoming the limitations of standard pop-ups. While Acobot Virtual Shop Assistant addresses specific pain points in the e-commerce industry, it offers a more focused solution compared to Gorgias. If your priority is to reduce cart abandonment rates and enhance email marketing campaigns, Acobot Virtual Shop Assistant is a valuable tool to consider.

Ultimately, the choice between Gorgias and Acobot Virtual Shop Assistant depends on your specific needs and priorities. If you're looking for a comprehensive customer service solution that centralizes interactions and provides advanced features, Gorgias is the recommended option. However, if your focus is on reducing cart abandonment rates and improving email marketing campaigns, Acobot Virtual Shop Assistant offers a targeted solution. Both apps have their strengths and can drive your e-commerce efforts forward.

Attribute
Gorgias Shopify AppGorgias
Acobot Virtual Shop Assistant Shopify AppAcobot Virtual Shop Assistant
Average Rating 4.3 out of 5 3.3 out of 5
Number of Reviews 699 4
Estimated Installs 18028 38
Min Price $10.00 $0.00
Max Price $900.00 $0.00
Works With Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations
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