Qpien ‑ Helpdesk & Live Chat

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All-in-one customer service platform for ecommerce - Live Chat, WhatsApp, Instagram, and FB.

What Owlfred thinks...

Qpien is a fantastic all-in-one customer service platform that helps Shopify stores manage customer support seamlessly across multiple channels like Live Chat, WhatsApp, Instagram, and Facebook.

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
September 10, 2024

All-in-one platform for ecommerce - increase efficiency and improve customer experience

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Streamline customer service operations with a multi-channel support application tailored to the needs of e-commerce merchants. This platform empowers businesses by offering a unified platform to manage support interactions across live chat, WhatsApp, Facebook, and Instagram. A truly all-in-one solution, it links all of your customer service hubs under one digital roof, maximizing efficiency and user experience.

The platform is designed to save precious time by organizing all customer interactions in one intuitive interface. Rather than juggling between different platforms, customer support teams can focus on what really matters: customer satisfaction. Time is money, and this app helps save both by simplifying commutation paths and workflows.

Multi-channel capabilities are made seamless through a central dashboard, optimizing the customer experience. By ensuring quick and consistent responses across platforms, it helps accelerate customer satisfaction rates, a crucial element in the fast-paced world of e-commerce.

Weave a network of efficient customer service with this app to foster loyal relations with your clientele. Get the competitive edge by upgrading to a simplified, streamlined, and superior model of customer support management with this power-packed solution.

Features

Easily manage customer messages from Live Chat, WhatsApp, Instagram, and Facebook within one platform
Access all product, customer, and order details directly from the Qpien panel for a seamless user experience
Simplify and customize the integration of Qpien into your Shopify store in under a minute
Boost sales, increase conversions, and revenue by leveraging the capabilities of Qpien
Prevent lost sales opportunities by staying engaged with customers through continuous conversation tracking

Benefits

Save time and improve efficiency by managing all customer support interactions in one intuitive interface, increasing response speed and customer satisfaction
Maximize customer satisfaction rates by providing quick and consistent responses across multiple channels, boosting loyalty and retention metrics
Streamline your customer service operations to save both time and money with a centralized dashboard for multi-channel support interactions

About the Vendor

Qpien
Fulya mah. Ortaklar cad. No: 6/5, İstanbul, 34360, TR
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Fulya mah. Ortaklar cad. No: 6/5, İstanbul, 34360, TR Map

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Pricing

From $24/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
24.00
Maximum Price:
$
84.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Hoot hoot! Have you met Qpien yet? Qpien touts itself as an all-in-one support platform specifically designed for e-commerce stores, and whoo boy, do they deliver. Qpien provides an omni-channel architecture, knitting your customer service operations together to maximize efficiency and boost your ability to close sales. They effortlessly integrate live chat, WhatsApp, Instagram, and Facebook conversations into a user-friendly platform. You can manage all your messages on these channels from their dashboard, easily see all your product, customer, and order details, and customize and install Qpien in your Shopify store in under a minute. While it may be short on reviews for now, Qpien’s commitment to ramping up your sales and conversions leaves me pretty keen. Pricing plans range from $24 to $84 a month with a nifty 14-day free trial. I'd say it's worth a flight over to see if Qpien suits your needs!

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Frequently Asked Questions

How can live chat enhance the shopping experience on my Shopify store?
Live chat can enhance the shopping experience on your Shopify store by providing instant customer service. It can assist customers with questions about products, process orders, and resolve issues in real time. This can increase customer satisfaction and loyalty.
How can a helpdesk improve my e-commerce business?
A helpdesk can improve your e-commerce business by offering a centralized place to manage customer inquiries. This allows for timely and efficient customer service, leading to happier customers and potentially increased sales.
How does a live chat app like Qpien fit into my social media strategy?
A live chat app like Qpien can fit into your social media strategy by offering immediate response to customer queries, directly from your social media platforms. This allows customers to interact with your brand without having to leave their preferred platform, increasing engagement and brand loyalty.
Why is Qpien a good choice for my Shopify store?
Qpien is a good choice for your Shopify store as it combines live chat and helpdesk functionality, enabling you to provide excellent customer service. It's also integrated with social media, which allows for seamless customer communication across multiple platforms.

Shopify App Comparison: Qpien ‑ Helpdesk & Live Chat vs Pushdaddy WhatsApp, Live Chat - which is better?

We have evaluated the capabilities and features of both Qpien - Helpdesk & Live Chat App and Pushdaddy WhatsApp, Live Chat App, and we can confidently say that both apps offer effective solutions for customer communication and support. However, there are distinct differences that set them apart.

Qpien stands out with its all-in-one platform that allows businesses to manage support interactions across multiple channels, including live chat, WhatsApp, Facebook, and Instagram. This centralized dashboard streamlines customer service operations, saving time and improving efficiency. By providing quick and consistent responses, Qpien helps businesses maximize customer satisfaction rates and foster loyal relations with clientele. The app's emphasis on delivering a seamless customer experience gives businesses a competitive edge in the fast-paced world of e-commerce.

On the other hand, Pushdaddy excels in its integration of communication and marketing automation features. It allows businesses to switch effortlessly between WhatsApp and Live Chat, ensuring engaging and responsive conversations with customers. Additionally, Pushdaddy provides tools for automation, such as order confirmations and abandoned cart recovery, which drive successful conversions and enhance the customer's buying journey. The app also offers critical elements like FAQ Answers and instant order status updates, taking the customer experience to a new level. Furthermore, Pushdaddy's ability to integrate with Facebook Messenger and Instagram enables businesses to tap into the power of social media marketing.

In conclusion, Qpien and Pushdaddy offer different strengths and are suitable for different business needs. If you are looking for a comprehensive customer support solution that allows you to manage interactions across multiple channels, enhance customer satisfaction, and streamline operations, we recommend Qpien. On the other hand, if your focus is on seamless communication, marketing automation, and integrating social media marketing into your customer journey, we recommend Pushdaddy. Both apps provide valuable benefits for businesses and have their respective advantages in the realm of customer service and support management.

Attribute
Qpien ‑ Helpdesk & Live Chat Shopify AppQpien ‑ Helpdesk & Live Chat
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 3 out of 5 4.3 out of 5
Number of Reviews 1 4191
Estimated Installs 0 34754
Min Price $24.00 $0.00
Max Price $84.00 $0.00
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