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The best chat apps for Shopify in 2024

Written by
Adam Sturrock
Published on
June 20, 2024

Shopify, the popular e-commerce platform, hosts a vast array of apps to enhance the functionality and user experience of online stores. As of now, there are over 7,000 apps available on Shopify's marketplace, offering various features and solutions for merchants to optimize their businesses.

One essential category of apps for Shopify stores is chat apps, which enable seamless communication between merchants and customers, leading to improved customer service, increased sales, and stronger relationships with shoppers. Choosing the right chat app for your Shopify store in 2024 is crucial to staying competitive and meeting the evolving needs of online consumers.

Whether you are a new Shopify store owner looking to establish a strong customer support system or a seasoned merchant aiming to boost conversions and customer satisfaction, integrating a top-notch chat app into your store can make a significant difference in your success.

In this comprehensive guide, we will explore the best chat apps for Shopify in 2024, highlighting their key features, benefits, and how they can help you take your online business to the next level. From live chat functionality to automated messaging and advanced customer support tools, these top chat apps have been carefully selected to cater to the diverse needs of Shopify merchants in the current digital landscape.

Get ready to discover the leading chat apps that can revolutionize the way you interact with your customers and streamline your e-commerce operations on Shopify!

Shopify, the leading e-commerce platform, is home to over 2 million active stores, representing a substantial 20% of the global e-commerce market. Shopify is especially renowned for accommodating a diverse range of merchants, from newcomers setting up their first store to large enterprises and household brands. Shopify's accessibility for beginners and scalability for major businesses make it an ideal choice for many individuals and businesses.

The platform provides a wide array of free and paid templates, effectively reducing development costs. Additionally, there are specialized Shopify agencies and experts proficient in handling a wide variety of requirements, offering a valuable resource for those who might otherwise need to build a comprehensive in-house team.

However, with over 7,000 Shopify apps available, choosing the right chat apps for your Shopify store is crucial for effective business growth and efficient operation. This selection process and the resulting chat apps utilized can significantly impact the management and scalability of a Shopify store.

With this in mind, this guide has been crafted with beginner eCommerce store owners to ambitious and sophisticated Shopify businesses in mind. The Shopify chat apps we've selected are also immensely beneficial for medium and large Shopify stores that aim to outshine their competitors.

Let's dive into our top chat app recommendations for Shopify!

#1 Shopify App Award

1. Shopify Inbox

Shopify InboxShopify InboxSet up in adminShopify InboxShopify InboxSet up in admin

Price: Free

Transform the way you interact with your clients with this free messaging tool designed to enhance the shopping experience. Engage with your shoppers in real-time, utilizing 70% of transactions to facilitate a smooth purchasing process while weaving customer-centric conversations that cater uniquely to each visitor.

This application offers live insights into customer behavior, creating a window into the products they view, the items filling their cart, and their previous purchases. Leverage this data to fashion tailor-made messages, proving your attentiveness to individual shopper's preferences and needs.

Not just a chat tool, this app is also a seamless personal shopping assistant. With the ability to recommend products and suggest discounts during conversation, it optimizes shopper interest, boosting order value whilst simultaneously satisfying customer expectations and improving the shopper experience.

To expedite issue resolution, the application features automated replies and FAQs. But it goes beyond standard auto-responses, offering a truly personal chat experience that brings the best of both worlds - speed and personalization. So, empower your engagement processes today with this app and transform your customer service into a personalized shopping journey!

Shopify Inbox is developed and maintained by Shopify.

Shopify Inbox has an average rating of 4.8 out of 5 stars with 4816 reviews from Shopify stores.

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#2 Shopify App Award

2. Pushdaddy WhatsApp, Live Chat

Pushdaddy WhatsApp, Live ChatPushdaddy WhatsApp, Live ChatApp dashboardPushdaddy WhatsApp, Live ChatPushdaddy WhatsApp, Live ChatApp dashboard

Free to install. Additional charges may apply.

Enhancing your customer communication just got effortless with this excellent tool. Seamlessly switch between WhatsApp and Live Chat to keep your customer conversations engaging and responsive. Handle multiple queries simultaneously with the provision for multiple operators, ensuring every customer query is duly attended to.

This app goes beyond just communication, it also specializes in automation features specifically tailored for your Shopify store. Be it order confirmations or abandoned cart recovery, each interaction is designed to drive successful conversions, effectively extending and enriching your customer's buying journey.

This tool does not just stop at improved communication and marketing automation. It also incorporates critical elements like FAQ Answers, enabling your customers to get instant clarifications on common queries. Keep your customers updated on their order statuses instantly, hence taking their customer experience to a new level.

Why not amplify customer engagements by tapping into the power of social media? With this tool's capability to add Facebook Messenger and Instagram, social media marketing is just a click away. Coupled with push notifications, extend your outreach and keep your customers informed about the latest offerings and promotions.

Do you need more? Think of review collection, tracking updates, sign-up forms, and much more. This tool is an all-encompassing bridge between your store and customers, providing a roadmap to a delightful customer journey. Choose this tool for enhanced customer service, easy communication, and seamless marketing automation.

Pushdaddy WhatsApp, Live Chat is developed and maintained by Pushdaddy.

Pushdaddy WhatsApp, Live Chat has an average rating of 4.3 out of 5 stars with 4186 reviews from Shopify stores.

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#3 Shopify App Award

3. Tidio Live Chat & AI Chatbots

Tidio Live Chat & AI ChatbotsTidio Live Chat & AI ChatbotsAutomatically solve customer questions with Tidio's AI, LyroTidio Live Chat & AI ChatbotsTidio Live Chat & AI ChatbotsAutomatically solve customer questions with Tidio's AI, Lyro

Free plan available. Free trial available. Free plan available

In the competitive world of online sales, mastering customer experience and communication have become essential. Embrace a tool that helps you maintain stellar customer service and transform potential customers into confirmed buyers.

Notably, this platform packs a powerful punch with ready-to-utilize sales and customer support chatbots, designed to upsell products and proficiently address common customer inquiries, increasing revenue and efficiency. Equipped with AI-powered capabilities, these chatbots are far from generic, they offer personalized replies for an impressive customer-service experience around-the-clock.

This platform also functions as an efficient helpdesk solutions by consolidating all your customer interactions in one central hub, making it delightfully convenient for your team. Sail through customer service management effectively alongside your team with a hassle-free, streamlined approach.

What's more, for those on the Shopify platform, the app has dedicated features designed explicitly for Shopify merchants that ensure seamless integration and improved performance. With these features in your arsenal, you'll navigate through the tide of e-commerce competition with ease and success.

Tidio Live Chat & AI Chatbots is developed and maintained by TIDIO LLC.

Tidio Live Chat & AI Chatbots has an average rating of 4.7 out of 5 stars with 1874 reviews from Shopify stores.

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4. Marketing+Support on WhatsApp

Marketing+Support on WhatsAppMarketing+Support on WhatsAppWhatsapp Chat and Share ButtonsMarketing+Support on WhatsAppMarketing+Support on WhatsAppWhatsapp Chat and Share Buttons

Free plan available. Free trial available.

Transform your merchant-customer interaction with this robust chat and share widget app designed specifically for the fast-paced e-commerce environment. This powerful tool leverages the ubiquity of WhatsApp to drastically streamline and supercharge your marketing and support communication efforts.

Ditch the conventional ways of connecting with your customers and embrace an approach that delivers your marketing messages and order updates directly on their WhatsApp. The innovative features enable scheduled WhatsApp messages for essential reminders like abandoned cart notifications, making sure you don't lose out on potential sales.

But its capabilities don't end there, it also allows upselling and collecting feedback enabling continuous improvement of your offerings. And with Cash on Delivery? No problem, you get instant confirmation with automated messages.

Upgrade to paid plans for the pinnacle of personalized customer service: your very own WhatsApp Business API. Gain full control of your marketing campaigns with custom templates that heighten your brand presence. It’s not just about better sales, but also more efficient customer support with a shared team inbox to manage all chats; a one-stop solution for your business communication needs.

Prepare to revolutionize the way you interact with your clientele, streamline internal processes, and see your sales and customer satisfaction skyrocket. Dive into a new era of e-commerce and leverage the full power of WhatsApp with this game-changing app.

Marketing+Support on WhatsApp is developed and maintained by SuperLemon App.

Marketing+Support on WhatsApp has an average rating of 3.5 out of 5 stars with 1054 reviews from Shopify stores.

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5. Gorgias

Marketing+Support on WhatsAppGorgiasGet customer support chat from all channels - contact usMarketing+Support on WhatsAppGorgiasGet customer support chat from all channels - contact us

From $10/month. Free trial available.

Power your eCommerce business to new heights by providing top-notch customer service with this revenue-focused application. Whether you're a rapidly growing eCommerce merchant or an established business, this application aids in converting more shoppers and retaining them for longer periods.

Imagine having the ability to centralize all customer interactions in one place. From orders, conversations, social comments, and DMs, everything is seamlessly integrated into one customer ticket view, enabling efficient tracking and problem-solving. Take control of your eCommerce operations with an all-inclusive dashboard that presents the fuller picture.

Combat cart abandonment through the utilization of self-service resources providing instant answers. The application empowers shoppers by making solutions easily accessible, mitigating checkout friction, and stimulating sales conversions.

With the sophisticated use of dynamic Macros, you can auto-fill responses with personalized information, ensuring customers feel valued and catered to. This application not merely aids in support management, but effectively transforms your support agents into strategic sales representatives, thereby accelerating your business's revenue generation capabilities.

Providing an excellent user experience, efficient problem resolution, and fostering customer loyalty were never this straightforward. This application is set to redefine your customers' shopping experiences and drive your company's growth.

Gorgias is developed and maintained by Gorgias Inc..

Gorgias has an average rating of 4.3 out of 5 stars with 699 reviews from Shopify stores.

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We hope you found this guide on the top chat apps for Shopify useful.

Did we miss an app you think should be included in this guide, please let us know!

Top Shopify chat apps FAQ

Which chat apps do I need for my Shopify store?

You’ll want to take advantage of the many chat apps and integrations available to make your Shopify store the best it can be. Every chat app highlighted in this article can help take your Shopify store to the next level! With that said, if you can't find what you're looking for in this guide, we recommend checking our comprehensive list of every Shopify chat app!

What is the best chat app for Shopify?

The Shopify App Store is always adding new apps, but by analyzing merchant reviews, average ratings, estimated install counts, pricing and other signals we've identified that Shopify Inbox is one of the top Shopify chat apps available for merchants in 2024.

With that said, it’s not always the best idea to just go for the most popular app or our recommendations. Always look at how many Shopify stars the app has and what the reviews are saying about the app itself. Where possible, we highly recommend testing apps you are considering by leveraging free trials before commiting to any fixed monthly subscription costs.

Why do I need to install a Shopify chat app?

Whilst Shopify comes with a broad range of features and capabilities out of the box, many chat apps go above and beyond what Shopify can provide. Every store has unique requirements and a diverse range of apps are available to meet these needs.

How many chat apps are recommended for Shopify?

We recommend including atleast one chat app for your Shopify store if this type of app would be beneficial for your store. There are a lot of free options out there and some great chat apps that will help you run your business as smoothly as possible.

Can I build my own custom chat app for Shopify?

The short answer is yes ofcourse! Shopify provides a lot of great documentation to build chat apps.

The longer answer is that you should weigh up the upfront time, resources and costs of building a custom apps vs finding a chat app that handles the majority of your requirements for free or for a low monthly fee.

Ofcourse if you can't find a suitable chat Shopify app to meet your needs then it's definitely worth investigating what it would take to build the app of your dreams!


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