Chatdesk: 24/7 Support

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Supercharge sales and support with AI-driven, 24/7 customer service across social, email, chat, and SMS.
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What Owlfred thinks...

If you want to supercharge your social media sales and customer support effortlessly, Chatdesk is the way to go with AI and 24/7 US-based experts!

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
June 13, 2024

Boost Sales and Support with AI and 24/7 US Experts

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Experience a pivotal shift in customer service handling with an intelligent support solution designed to provide top-notch service around the clock. Automate quality customer service with a seamless blend of advanced AI technology and dedicated US-based agents, proficient in managing customer inquiries via varied communication channels including email, chat, social media, and SMS.

Transform random visitors into brand enthusiasts by delivering consistently exceptional customer service. This platform does not just pick any available agent; instead, it identifies ardent supporters of your brand and trains them to become your dedicated customer service representatives. This deep connection to your brand enables them to resolve tickets more effectively, adding a distinctive personalized touch to each customer interaction.

Wave time management concerns goodbye as all scheduling and quality control are efficiently managed for you, ensuring a smooth and hassle-free operation. Execute timely and responsive support, even under the most demanding periods such as the BFCM season. Our on-demand representatives are always geared up, ready to provide the necessary assistance your customers need.

Unleash the power of proactive customer service and let it elevate the overall performance of your store. Efficient, dedicated, and automatedβ€” this is customer support reimagined, designed to grow and scale with your enterprise.

Features

Connect your existing helpdesk, ecommerce tools, and social channels
Answer customer inquiries seamlessly across email, chat, social media, and SMS
Provide round-the-clock support with on-demand agents, even on weekends and holidays
Scale personalized customer engagement effortlessly
Unleash proactive customer service to enhance store performance

Benefits

Increase conversions and achieve high CSAT effortlessly
Provide 24/7 support, including weekends and holidays, without the need to hire and train new team members
Execute timely and responsive support, even during demanding periods like BFCM

About the Vendor

Chatdesk
902 Broadway, Fl. 6, New York, NY, 10011, US
Visit Vendor Website
902 Broadway, Fl. 6, New York, NY, 10011, US Map

Works with

Gorgias, Zendesk, Salesforce, Attentive, TikTok, Instagram

Pricing

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0.00
MaximumΒ Price:
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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Chatdesk: 24/7 Support is the knight in shining armor for your customer service, promising to solve ticket concerns via AI and a community of over 50,000+ customer support experts. Garnering rave reviews, it's clear this app is doing something right. It's all about streamlining your service, so you can focus on what really matters – your products and customers. Whether you're communicating via social media, email, chat, or SMS, Chatdesk has you covered, ensuring your customer engagement remains personal, even while scaling your business. This is the kind of customer service your brand deserves – available 24/7, holidays included. And did I mention it can seamlessly integrate with your current helpdesk and ecommerce tools? Say goodbye to strenuous hiring and training processes and hello to increased conversions with a handsome CSAT. Simply put, it's support ticket management at its finest. Plus, it offers a free plan and a 14-day free trial. Hoot, hoot! Chatdesk is an owl's recommendation for businesses committed to top-tier customer service.

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Frequently Asked Questions

How can Chatdesk: 24/7 Support increase my sales?
Chatdesk: 24/7 Support can enhance your sales by using AI to manage support tickets efficiently. It ensures swift response and problem resolution which can increase customer satisfaction and eventually lead to higher sales.
What type of businesses can benefit from Chatdesk: 24/7 Support?
Any business that seeks an efficient customer support system would benefit from Chatdesk: 24/7 Support. It's an ideal solution for e-commerce businesses, service providers, and any store handling large volumes of customer inquiries.
How can AI improve my customer support using Chatdesk: 24/7 Support?
AI in Chatdesk: 24/7 Support can sort and prioritize support tickets, deliver quick responses, and provide insights from customer interactions, thus dramatically improving your customer support and service overall.
How can Chatdesk: 24/7 Support boost my business?
Chatdesk: 24/7 Support boosts your business by allowing businesses to handle customer inquiries swiftly and effectively. This, in turn, increases customer satisfaction and loyalty, contributing to increased sales and growth for your business.

Shopify App Comparison: Chatdesk: 24/7 Support vs Richpanel: AI Customer Service - which is better?

When comparing Chatdesk: 24/7 Support App and Richpanel: AI Customer Service App, we can see that both apps offer advanced AI technology and the ability to provide support across multiple communication channels. However, there are some key differences between the two.

Chatdesk takes a personalized approach to customer service by identifying brand enthusiasts and training them to become dedicated customer service representatives. This deep connection to the brand allows them to resolve tickets more effectively and deliver a distinctive personalized touch to each customer interaction. In addition, Chatdesk handles all scheduling and quality control, ensuring a smooth and hassle-free operation. This app is recommended for businesses looking to transform random visitors into brand enthusiasts and provide exceptional customer service.

On the other hand, Richpanel focuses on managing large traffic volumes and delivering faster responses. It offers a centralized inbox to manage all customer communication channels and enables customers to self-resolve issues 24/7 through automated responses. Richpanel also utilizes AI-powered intelligent replies, summaries, and translations to enhance customer interactions and improve overall support team performance. This app is recommended for businesses looking to increase operational productivity and enhance customer trust and reliability.

Attribute
Chatdesk: 24/7 Support Shopify AppChatdesk: 24/7 Support
Richpanel: AI Customer Service Shopify AppRichpanel: AI Customer Service
Average Rating 5 out of 5 4.8 out of 5
Number of Reviews 16 137
Estimated Installs 0 1163
Min Price $0.00 $29.00
Max Price $1000.00 $99.00
Works With Gorgias, Zendesk, Salesforce, Attentive, TikTok, Instagram ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations
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