Chatway ‑ Live Chat Support

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Engage customers with personalized live chat support for exceptional service.
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What Owlfred thinks...

Chatway is a fantastic app for engaging with your customers in real-time and providing exceptional customer service through live chat support.

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
June 13, 2024

Engage and Personalize Customer Service with Live Chat

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Master the art of immediate customer care with an efficient live chat interface. Transform your site's visitor support by addressing queries and concerns on-the-go with this nimble helpdesk application. Rely on faithful digital assistants, your helpdesk agents, to direct conversations and provide real-time assistance with a swift click of the live chat box.

Step up your sales game by personalized recommendations. Use past chat conversations or track page visits in your online store to offer customized suggestions and captivating offers, ensuring your guests feel attended to and valued.

Demonstrate paramount customer support and offer a seamless interaction experience by including this live chat feature in your store's arsenal. Stay connected and view these interactions on-the-move with an app that is compatible with both Android and iOS devices. Keep your services brisk and efficient, and watch as this inevitably converts into increased customer loyalty and subsequent sales.

Features

Engage your store visitors and customers through real-time live chat support
Enable easy file sharing within the website chat box for improved customer support
Monitor inbox customer service chats and assign them to support chat agents
Access helpdesk conversation history to provide informed responses
Customize your live chat widget with unique colors, logos, availability, and chat button size

Benefits

Increase customer satisfaction and retention by delivering immediate support with real-time live chat
Boost sales by providing personalized recommendations based on past chat conversations and website visits
Improve customer loyalty and drive sales by offering seamless interactions and efficient customer support through a customizable live chat widget

About the Vendor

Premio
18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL
Visit Vendor Website
18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL Map

Works with

Facebook Messenger, Messenger, Email, iOS, Android, Live Chat

Pricing

We have detected the following pricing bands for this app are as follows:
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MaximumΒ Price:
$
0.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

45 review in the last 30 days.

45 reviews in the last 30 days.

111 review in the last 90 days.

111 reviews in the last 90 days.

Install Trend Insights

91 install in the last 30 days.

91 installs in the last 30 days.

559 install in the last 30 days.

559 installs in the last 30 days.

Owlfred Review

Hoot! Hoot! Here's the lowdown on the Chatway - Live Chat & Helpdesk app by Premio. This freebie gets five stars from its users, making it worthy of a perch on your Shopify store. With it, you can provide prompt and personalized customer service via a nifty live chat widget. What's more, it allows you to assign helpdesk agents to manage those trickier conversations, making scaling customer issues a breeze. But, the feather in its cap, you ask? It's the way you can learn from past chat conversations and tailor your service accordingly - talk about knowing your audience! Plus, its integration with platforms like Facebook Messenger, Email, iOS, and Android makes this live chat support a real hoot! While we don't have install stats for this one - think of it as that elusive night owl - it's created quite a flap among its users with a full 5-star rating. Whether you're looking to engage visitors, deliver exceptional support, or monitor chats better, the Chatway app has you covered. With this app, looks aren't everything - but they've got that down too with customizable widget colors, logos, and chat button sizes. Proudly wear it on your store's sleeve, and watch the customer satisfaction soar!

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Frequently Asked Questions

How can LiveChat increase customer engagement?
LiveChat can increase customer engagement by providing immediate responses, personalizing conversations, and solving customer issues in real-time.
What strategies can be used to personalize customer service chat?
Strategies to personalize customer service chat include using customer's names in the conversation, understanding customer's history and preferences, and tailoring responses based on the customer's needs.
How does LiveChat bolster customer service?
LiveChat bolsters customer service by delivering immediate assistance, resolving queries promptly and improving the overall customer experience by providing real-time communication.
What is meant by 'engage' in LiveChat?
'Engage' in LiveChat refers to the act of initiating conversation with customers, drawing their attention, and keeping them connected or involved in meaningful and interactive conversations.

Shopify App Comparison: Chatway ‑ Live Chat Support vs Pushdaddy WhatsApp, Live Chat - which is better?

Chatway - Live Chat Support is a nimble helpdesk application that focuses on immediate customer care through a live chat interface. This app allows you to address queries and concerns on-the-go, providing real-time assistance with just a click. One standout feature of Chatway is its ability to offer personalized recommendations based on past chat conversations and website visits, which can greatly enhance your sales game. With Chatway, you can boost customer satisfaction and loyalty by delivering immediate support and seamless interactions. The app's customizable live chat widget also allows you to tailor the look and feel of the chat box to match your brand and improve customer experience. Overall, if you're looking to improve customer support and drive sales, we highly recommend Chatway - Live Chat Support.

On the other hand, Pushdaddy WhatsApp - Live Chat app offers a range of features to enhance customer communication and automate marketing efforts. This app allows you to seamlessly switch between WhatsApp and Live Chat, ensuring engaging and responsive customer conversations. With automation features like order confirmations and abandoned cart recovery, you can drive successful conversions and enrich the customer's buying journey. Pushdaddy also incorporates critical elements such as FAQ Answers, which provide instant clarifications on common queries, and instant order status updates to keep customers informed. Additionally, the app allows for easy integration with social media platforms like Facebook Messenger and Instagram, enabling you to tap into the power of social media marketing. Overall, if you're looking for a comprehensive tool that covers customer service, communication, and marketing automation, we highly recommend Pushdaddy WhatsApp - Live Chat.

Attribute
Chatway ‑ Live Chat Support Shopify AppChatway ‑ Live Chat Support
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 5 out of 5 4.3 out of 5
Number of Reviews 214 4180
Estimated Installs 1221 39053
Min Price $0.00 $0.00
Max Price $0.00 $0.00
Works With Facebook Messenger, Messenger, Email, iOS, Android, Live Chat Facebook, Instagram, Whatsapp, Messenger, Telegram
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