Last Updated:
November 10, 2024

Transform Customer Service and Elevate Loyalty Effortlessly

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Transform customer interactions with a holistic service platform designed to prioritize people over processes. This unique solution empowers brands to effectively identify and connect customers with the most suitable support agents, ensuring personalized and meaningful engagement.

The platform seamlessly integrates various communication channels, including voice, email, SMS, chat, and social messaging, creating a cohesive and continuous conversation stream. This integration eliminates the frustration of channel switching and keeps conversational history intact, enabling agents to respond with context and empathy.

Elevate customer service capabilities and allow team members to shine as brand champions, fostering loyalty and enhancing satisfaction. It's a choice favored by leading brands committed to providing an exceptional customer experience, transforming service from a transaction into a relationship.

Streamline operations and embrace a service model that places human connection at its core, ensuring every customer feels valued and understood.

Features

Match customers to the most compatible service agents in real-time based on history, situation, or skills
Organize all communication channels into a single, threaded stream by time for easy access and management
Provide personalized self-service options tailored to each customer's unique profile and history
Offer a single platform for all communication needs, including voice calls, emails, SMS, live chats, and social messaging, reducing costs and complexity
Enable agents to become brand heroes by focusing on meaningful connections with customers through seamless continuity and customized interactions

Benefits

Transform agents into brand heroes by eliminating wasted time on channel switching and tracking conversation history, allowing them to focus on making meaningful connections with customers
Accelerate resolution times and enhance customer satisfaction by following a lifetime conversation stream, ensuring all interactions are collected, organized, and accessed in one place
Save time and improve efficiency by offering a one-stop solution for all communication needs, including voice calls, emails, SMS, live chats, and social messaging

About the Vendor

Gladly Inc
60 29th St., #125, San Francisco, CA, 94110, US
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60 29th St., #125, San Francisco, CA, 94110, US Map

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Pricing

From $180/month
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
150.00
Maximumย Price:
$
150.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

Hoot Hoot! Here's a wise owl's view on Gladly, a savvy customer service platform tailored for the savvy eCommerce merchant. Known as the platform built around people, not tickets, Gladly thrives on understanding and catering to your customers. With staggering 27 reviews and a 4.7 average rating, it definitely has caught the eyes of its users. It offers a unique blend of communication channels tied into one seamless, lifelong conversation stream; from voice, email, SMS, chat, to social messaging and self-service, rest assured that no words from your valued customers will slip through the cracks. One of its top features is its delightful, ticket-free representation of a customer's lifelong history with your brand! Cool, right? Smart self-service options based on what you know about your customer, matching customers to agents based on real-time history, and saving costs via a single platformโ€”Gladly surely knows how to deliver. Given its broad range of features and a steady price at $150/month, this chat and support ticket management app by Gladly Inc has definitely earned this wise owl's approval for Shopify merchants looking to transform their customer service and boost customer loyalty.

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Frequently Asked Questions

How does live chat support enhance customer service?
Live chat support offers real-time help,which in turn offers customer satisfaction and eventual loyalty. It provides instant answers,provides a personal touch,helps identify customer pain points,and helps in proactively addressing customer issues.
How does ticket management improve the customer experience?
Ticket management helps streamline and organize customer inquiries. It ensures no request is missed,improves response times,and allows for efficient tracking and resolving of issues. This leads to enhanced customer experience and loyalty.
What is the role of Gladly software in customer support?
Gladly software is utilized to streamline customer support by integrating various support channels like chat,email,voice,and social media into one platform. This allows for a more organized,customer-centric approach to handling customer inquiries and issues.
How does using customer service software like Gladly influence customer loyalty?
Customer service software like Gladly increases customer loyalty by creating personalized customer experiences. It ensures timely responses by integrating all support channels,which increases customer satisfaction. Happy customers are likely to stay loyal to the brand.

Shopify App Comparison: Gladly vs Pushdaddy WhatsApp, Live Chat - which is better?

When comparing the Gladly app to the Pushdaddy WhatsApp and Live Chat app, we can see that both platforms offer powerful tools for customer communication and engagement. Gladly stands out with its ability to match customers to the most compatible service agents in real-time, promoting personalized interactions and seamless continuity. This feature accelerates resolution times and enhances customer satisfaction. In addition, Gladly's single platform for all communication needs, including voice calls, emails, SMS, live chats, and social messaging, reduces costs and complexity for businesses. Therefore, we recommend Gladly for its customer-first approach and its ability to transform agents into brand heroes.

On the other hand, the Pushdaddy app specializes in enhancing customer communication with its seamless switching between WhatsApp and Live Chat. This enables businesses to handle multiple queries simultaneously with multiple operators, ensuring prompt attention to every customer. Pushdaddy also offers automation features like order confirmations and abandoned cart recovery, driving successful conversions and extending the customer's buying journey. With the capability to integrate Facebook Messenger and Instagram for social media marketing, Pushdaddy allows businesses to amplify customer engagement. Overall, Pushdaddy provides an all-encompassing solution for customer service, communication, and marketing automation. Therefore, we recommend Pushdaddy for businesses looking to streamline their customer communication and enhance marketing efforts.

Attribute
Gladly Shopify AppGladly
Pushdaddy WhatsApp, Live Chat Shopify AppPushdaddy WhatsApp, Live Chat
Average Rating 4.7 out of 5 4.3 out of 5
Number of Reviews 27 4192
Estimated Installs 172 33794
Min Price $150.00 $0.00
Max Price $150.00 $0.00
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