Last Updated:
October 8, 2024

Unlock Customer Insights to Boost Marketing and Satisfaction

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Gather valuable insights effortlessly with a robust survey solution tailored for e-commerce. This app simplifies feedback collection through user-friendly templates, allowing for quick setup and deployment. Launching surveys takes mere moments, empowering merchants to gain understanding from their customer base effectively.

Utilize versatile survey delivery options, including engaging pop-ups at checkout and shareable links or QR codes, ensuring that feedback is collected where it matters most. This enables clear identification of customer sourcing and aids in pinpointing product development opportunities.

With comprehensive analytics at your fingertips, optimize marketing strategies and conversion rates by making data-driven decisions. The app seamlessly integrates with Shopify checkout features, enhancing your ability to extract actionable insights with minimal effort. Elevate your customer interactions and drive informed growth with targeted feedback acquisition.

Features

Simplify survey creation with easy templates, questions, and a 1-minute setup process, no coding required
Encourage longer surveys and increase customer retention with coupons and incentives, boosting feedback and repeat business
Gain design insights with a 5-sec test and create multi-question surveys to ask more detailed feedback from customers
Connect actionable post-purchase data to customer lists and purchase history for informed decision-making
Build strong customer relationships through in-depth feedback and personalized 1-on-1 interviews, enhancing brand loyalty and customer satisfaction.

Benefits

Increase customer contentment levels and foster brand loyalty by gaining in-depth insights into clientele origins and product preferences, utilizing actionable data to boost store performance and conversion rates
Streamline marketing expenditure and enhance conversion rates by employing insightful analytics to track customer feedback and preference trends, helping to make informed, customer-centered decisions
Save time and effort with a 1-minute setup, user-friendly templates, and intuitive one-click interaction design, eliminating the need for coding and facilitating immediate implementation.

About the Vendor

EDOCODE
恡比寿南1-24-2 EBISU FORT 1F, ζΈ‹θ°·εŒΊ, JP-13, 150-0022, JP
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恡比寿南1-24-2 EBISU FORT 1F, ζΈ‹θ°·εŒΊ, JP-13, 150-0022, JP Map

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Free plan available
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Owlfred Review

Who wouldn't want to dive deep into their customers' minds? With the Gojiberry Surveys & Feedback app, you'll be doing exactly that! This high-rated, must-have Shopify post-purchase survey app is your ticket to insightful user data to refine your ads and marketing strategies. With swift setup and no-fuss templates (like marketing attribution, NPS, and more!), you can launch your surveys in no time, helping optimize your marketing spend and conversion rate. Better yet, Gojiberry doesn't stop at easy-to-use surveys. It'll lure users in for feedback with tempting coupons and incentives while providing design insights with quick 5-sec tests. By tying actionable post-purchase data to your customer list and purchase history, you get a complete picture of your shoppers. Call it a hoot, call it ingenious- either way, Gojiberry makes getting in-depth feedback feel like a breeze, all whilst building meaningful customer relationships!

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Frequently Asked Questions

What is the purpose of a post-purchase survey?
A post-purchase survey is used to gather customer feedback about their shopping experience. It specifically targets customers who have completed a purchase, aiming to understand their satisfaction level and identify any potential areas of service or product improvement.
How can post-purchase surveys improve customer satisfaction?
By conducting post-purchase surveys, businesses can gain insights into customer preferences and pain points. They can then use this information to improve their products, services, and overall consumer experience. This can lead to higher customer satisfaction and loyalty in the long run.
What's the role of surveys in marketing?
Surveys play a critical part in marketing efforts by providing valuable customer insights. With surveys, businesses can learn about customer preferences, needs, and wants. This information can be used to tailor marketing strategies and campaigns, making them more effective and customer-centric.
How does post-purchase marketing contribute to business growth?
Post-purchase marketing aims at nurturing existing customers to promote repeat purchases. This strategy focuses on building customer loyalty by providing exclusive deals, personalized recommendations, or informational emails after a purchase. It's an effective way of retaining customers and increasing business revenue.

Shopify App Comparison: Gojiberry Survey & Feedback vs Hulk NPS Post Purchase Survey - which is better?

When comparing the capabilities of Gojiberry Survey & Feedback App to Hulk NPS Post Purchase Survey App, we found that both apps offer valuable tools for gathering customer feedback and improving customer satisfaction. However, Gojiberry stands out with its ready-to-launch survey templates and intuitive one-click interaction design, making it easier for merchants to quickly implement surveys without the need for coding. Gojiberry also allows for longer surveys and offers incentives like coupons to encourage customer feedback and increase retention. On the other hand, Hulk NPS focuses on measuring the net promoter score (NPS) and offers a range of survey types, including product-specific, checkout, and exit surveys. Hulk NPS also offers the benefit of embedding post-purchase surveys into the Thank You page to boost response rates. Overall, both apps provide valuable insights, but Gojiberry's user-friendly setup and customization options make it the recommended choice for e-commerce merchants looking to streamline the survey process and gather actionable data.

When it comes to features, Gojiberry Survey & Feedback App offers a 5-sec test for gaining design insights and enables merchants to connect actionable post-purchase data to customer lists and purchase history for informed decision-making. It also allows for personalized 1-on-1 interviews, enhancing brand loyalty and customer satisfaction. On the other hand, Hulk NPS Post Purchase Survey App offers the ability to track customer feedback seamlessly with one-click installation and leverage the analytics dashboard to promptly act on post-purchase feedback. It also includes the Conditional Logic feature for creating dynamic surveys. Both apps provide benefits such as increased customer contentment and fostered brand loyalty, but Gojiberry stands out with its focus on boosting store performance and conversion rates through insightful analytics. However, Hulk NPS offers the advantage of embedding surveys into the Thank You page to ensure a seamless feedback process. Based on these factors, while both apps have their strengths, we recommend Gojiberry Survey & Feedback App as the better choice for e-commerce merchants looking for a robust and easy-to-use survey solution.

Attribute
Gojiberry Survey & Feedback Shopify AppGojiberry Survey & Feedback
Hulk NPS Post Purchase Survey Shopify AppHulk NPS Post Purchase Survey
Average Rating 4.9 out of 5 4.7 out of 5
Number of Reviews 16 100
Estimated Installs 449 0
Min Price $0.00 $0.00
Max Price $0.00 $20.00
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