Last Updated:
November 29, 2024

Revolutionize Customer Support with AI-Powered Helpdesk Solutions

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Providing seamless customer support is essential in the competitive realm of eCommerce. This application simplifies the management of customer inquiries, enabling brands to deliver timely, accurate responses with ease.

Within minutes, merchants can set up a powerful support system powered by a virtual agent that operates around the clock. This intelligent assistant efficiently tackles both pre- and post-purchase questions, ensuring no customer is left unattended.

Moreover, AI Assist empowers customer service teams by generating immediate, contextually relevant replies, streamlining operations and enhancing productivity. It adapts to the specific needs of each inquiry, facilitating effective communication that builds trust and satisfaction among buyers.

Designed for simplicity and efficiency, this robust tool helps businesses scale operations without the typical hassles associated with onboarding or migrations. Elevate the customer experience and cultivate loyalty effortlessly with enhanced support capabilities.

Features

Centralized inbox for all sales channels including email, live chat, and voice conversations
Effortlessly manage returns, cancellations, and duplicate orders to optimize staff productivity
AI-powered technology automates responses for efficient customer support
Integration with order fulfillment partners and Klaviyo CRM system for seamless connectivity
Enhanced customer service experience with intuitive tools and readily available client information.

Benefits

Streamlined communication for all sales channels with a smart inbox that handles email, live chat, and voice conversations alike
Easily handle returns, cancellations, and duplicate orders to free up staff time for more important tasks
AI-backed technology automates responses to minimize workload while maintaining a personal touch

About the Vendor

xSellco Ltd
Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE
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Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE Map

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Pricing

From $60/month. Free trial available.
We have detected the following pricing bands for this app are as follows:
Minimum Price:
$
0.00
MaximumΒ Price:
$
199.00
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Review Trend Insights

4 review in the last 30 days.

4 reviews in the last 30 days.

6 review in the last 90 days.

6 reviews in the last 90 days.

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Owlfred Review

Perk your feathers up Shopify store owners, here's the Customer Service Helpdesk App brought to you by xSellco Ltd. With an impressive average rating of 4.4 from 31 reviews, this savvy little number swoops in to expedite your customer service tasks. The app is a multi-channel messenger, aggregating all your customer's queries from various sales platforms and social media into one smart inbox. So whether it's an email, a live chat, or a social media post, your customer communications are centralized, making it easier for you to manage them. Plus, all conversation summaries, full order history, and customer sentiments are just a hoot away. The AI tech will even suggest responses for you, now that's something to hoot about! This app ensures you don't leave your customer service nest by allowing you to view, edit, and cancel Shopify orders directly. It's complemented by a super handy free plan and a 14-day free trial. However, do note that the max price can fly to $199.00. At the end of the day, I'd recommend it to any merchant looking for faster, smarter customer support that doesn't ruffle their feathers.

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Frequently Asked Questions

What does a Customer Service Helpdesk App do?
A Customer Service Helpdesk App helps manage customer queries and requests in an organized manner. It allows businesses to track, prioritize, and solve customer support tickets.
What does a Customer Service Helpdesk App do?
A Customer Service Helpdesk App helps manage customer queries and requests in an organized manner. It allows businesses to track, prioritize, and solve customer support tickets.
What does a Customer Service Helpdesk App do?
A Customer Service Helpdesk App helps manage customer queries and requests in an organized manner. It allows businesses to track, prioritize, and solve customer support tickets.
What does a Customer Service Helpdesk App do?
A Customer Service Helpdesk App helps manage customer queries and requests in an organized manner. It allows businesses to track, prioritize, and solve customer support tickets.

Shopify App Comparison: eDesk vs Desku ‑ AI Customer Service - which is better?

The Customer Service Helpdesk App and the Desku ‑ Helpdesk & Live Chat both offer comprehensive solutions for managing customer interactions and enhancing customer service. However, there are some distinct differences between the two apps that set them apart.

The Customer Service Helpdesk App provides a centralized inbox for all sales channels, including email, live chat, and voice conversations. This allows for seamless communication and efficient management of customer inquiries. The app also features AI-powered technology that automates responses, minimizing workload while maintaining a personal touch. Integration with order fulfillment partners and the Klaviyo CRM system further enhances connectivity and streamlines operations. With its intuitive tools and readily available client information, the Customer Service Helpdesk App offers a streamlined customer service experience.

On the other hand, the Desku ‑ Helpdesk & Live Chat app distinguishes itself by offering an AI-powered messaging platform for marketing, selling, and supporting. It allows for the automation of customer support through WhatsApp and Facebook Chatbots and AI Assist. Additionally, the app provides the ability to view, edit, and cancel Shopify orders without leaving the customer view. Prioritizing response across multiple channels, including email, chat, and social media comments, helps ensure timely customer support. The Desku app also offers the unique feature of promoting products seamlessly via WhatsApp and email campaigns within the same dashboard, leading to higher conversion rates.

Both apps have their strengths and cater to different needs. If you're looking for a versatile tool that integrates with your existing CRM system and prioritizes efficiency, the Customer Service Helpdesk App is an excellent choice. However, if you're focused on driving higher conversions and profits through seamless customer support and promotion, the Desku ‑ Helpdesk & Live Chat app is a must-have. Ultimately, the decision depends on your specific business requirements and priorities.

Attribute
eDesk Shopify AppeDesk
Desku ‑ AI Customer Service Shopify AppDesku ‑ AI Customer Service
Average Rating 4.7 out of 5 4.9 out of 5
Number of Reviews 41 9
Estimated Installs 0 0
Min Price $0.00 $9.00
Max Price $199.00 $89.00
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