ChannelReply

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Help Shopify merchants provide faster and easier support by integrating order information from Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer, or Onsite Support.
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What Owlfred thinks...

ChannelReply is a fantastic app that helps you provide top-notch support across multiple platforms, ensuring you never miss a beat with your customers.

This is a great Shopify app that will help you grow your Shopify store faster!

Last Updated:
April 18, 2024

Supercharge your customer support with integrated Shopify order info.

Find it on the Shopify App StoreFind it on the Shopify App Store
Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more.

Streamline your customer interaction with an app that redefines efficient support. Delivering critical order data directly into your helpdesk, this solution empowers swift response times and enhances customer services. As a support ticket is opened, detailed information about the customer and their order become instantly available - no need for additional screens or searches for tracking IDs or shipping statuses.

This app facilitates intelligent automation, allowing for the identification and tagging of high-value orders and customers. Personalized auto-responses can be delivered, further boosting your client engagement capabilities. Enjoy a smoother support process, stay organized, and spend less time on after-sales services, thereby freeing you to focus on your core business - selling.

Redefining how you manage customer support, this tool puts efficiency at the center of your operation. By optimizing your support workflow, not only will you save time, but your customers will also appreciate the quick and personalized service.

Features

View order info from unlimited Shopify stores in a single app
Reply directly to customer messages and order notifications with ease
Personalize canned replies and auto-replies using order information
Easily issue refunds, cancel orders, and update order information
Identify and organize messages by store, contact form, and order value for efficient management.

Benefits

Increase response times and enhance customer service by delivering critical order data directly into your helpdesk, eliminating the need for additional screens or searches for tracking IDs or shipping statuses
Boost client engagement capabilities and streamline support processes through intelligent automation that identifies and tags high-value orders and customers, enabling personalized auto-responses
Optimize support workflow to save time and provide quick, personalized service, ultimately improving customer satisfaction.

About the Vendor

ChannelReply
1225 Franklin Avenue, Suite 325, Garden City, NY, 11530, US
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1225 Franklin Avenue, Suite 325, Garden City, NY, 11530, US Map

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All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Pricing may differ to that listed above, please check the link below for accurate and up to date pricing details.
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Owlfred Review

ChannelReply is a highly efficient support ticket management app that plugs seamlessly into your helpdesk, turning it into a robust e-commerce problem-solving device. Whether you're using Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support, this app is designed to streamline your customer service process. Using ChannelReply, you'll find detailed customer and order information conveniently displayed alongside your conversation threads. Say goodbye to the hassle of juggling multiple screens to find crucial info like tracking ID or shipping status. You can automatically tag high-value orders, send personalized auto-replies, view order details from multiple Shopify stores, and directly respond to customer messages and order notifications. Not using Help Scout? Then add a cherry on top by personalizing canned replies and issuing refunds or handling order modifications right from your helpdesk. ChannelReply is free and received glowing reviews, indicating high satisfaction among its users. As a compact yet powerful customer service solution, it earns a strong recommendation from me, your trusted guide, Owlfred!

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Frequently Asked Questions

How does a support ticket management app improve my customer service?
A support ticket management app like ChannelReply streamifies your customer interaction. It delivers critical order data directly into your helpdesk enabling swift response times and enhances customer services. As a support ticket is opened detailed information about the customer and their order become instantly available which reduces the need for additional screens or searches for tracking IDs or shipping statuses.
How does a support ticket management app improve my customer service?
A support ticket management app like ChannelReply streamifies your customer interaction. It delivers critical order data directly into your helpdesk enabling swift response times and enhances customer services. As a support ticket is opened detailed information about the customer and their order become instantly available which reduces the need for additional screens or searches for tracking IDs or shipping statuses.
How does a support ticket management app improve my customer service?
A support ticket management app like ChannelReply streamifies your customer interaction. It delivers critical order data directly into your helpdesk enabling swift response times and enhances customer services. As a support ticket is opened detailed information about the customer and their order become instantly available which reduces the need for additional screens or searches for tracking IDs or shipping statuses.
How does a support ticket management app improve my customer service?
A support ticket management app like ChannelReply streamifies your customer interaction. It delivers critical order data directly into your helpdesk enabling swift response times and enhances customer services. As a support ticket is opened detailed information about the customer and their order become instantly available which reduces the need for additional screens or searches for tracking IDs or shipping statuses.

Shopify App Comparison: ChannelReply vs Kustomer - which is better?

We have compared two customer support apps, ChannelReply and Kustomer, and found distinct differences in their capabilities and features. ChannelReply excels in delivering critical order data directly into your helpdesk, eliminating the need for additional screens or searches for tracking IDs or shipping statuses. This efficient support solution also offers intelligent automation that identifies and tags high-value orders and customers, enabling personalized auto-responses. With ChannelReply, you can optimize your support workflow, save time, and provide quick, personalized service, all of which ultimately improve customer satisfaction.

On the other hand, Kustomer stands out for its all-encompassing perspective on key customer data. This CRM tool offers seamless resolution of support needs across multiple communication channels and allows for easy access and search through order data. Kustomer promotes targeted solution provision and communication by fostering a heightened understanding of customers. It simplifies complex problems and enhances productivity without the need for excessively complex setups or interfaces. If you're looking to revamp your business's customer interaction and elevate customer-focused support, Kustomer is the trusted companion you need to stand out in the realm of eCommerce and retail.

Attribute
ChannelReply Shopify AppChannelReply
Kustomer Shopify AppKustomer
Average Rating 5 out of 5 5 out of 5
Number of Reviews 3 13
Estimated Installs 0 520
Min Price $0.00 $0.00
Max Price $0.00 $0.00
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